Help Desk Analyst Jobs in Somerville, MA

A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.

Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.

1-15 of 116 Jobs

Help Desk Intern - Fall 2025

  • Boston, MA (2 miles from Somerville, MA)
  • 15 hours ago
  • Boston, MA (2 miles from Somerville, MA)
  • 15 hours ago

systems Interest in learning imaging processes using Intune and learning about other IT support tools such as SysAid, ConnectWise, and Mimecast Excellent communication skills, both verbal and written...

IT Service Desk Support Staff

  • Lowell, MA (21 miles from Somerville, MA)
  • 15 hours ago
  • Lowell, MA (21 miles from Somerville, MA)
  • 15 hours ago

Hardware and Software Maintenance: Install, configure, and maintain college-approved software applications and operating systems on computers and mobile devices....

IT Support Analyst (Contractor)

  • Waltham, MA (8 miles from Somerville, MA)
  • 15 hours ago
  • Waltham, MA (8 miles from Somerville, MA)
  • 15 hours ago

Ardelyx is a publicly traded commercial biopharmaceutical company founded with a mission to discover, develop and commercialize innovative first-in-class medicines that meet significant unmet...

Device Support Engineer , Perfecto

  • Lowell, MA (21 miles from Somerville, MA)
  • 23 hours ago
  • Lowell, MA (21 miles from Somerville, MA)
  • 23 hours ago

Systems Knowledge of Android and iOS operating systems Preferred: Knowledge of AWS, Confluence, JIRA, and Salesforce $56,350 - $72,000 a year Additionally, this position is eligible for benefits including...

InfoSphere Optim Technical Support Professional

  • Lowell, MA (21 miles from Somerville, MA)
  • 1 day ago
  • Lowell, MA (21 miles from Somerville, MA)
  • 1 day ago

Experience in Database Management systems and tools Technical ability to analyze and resolve issues related to these products Experience in Operating systems (Windows/Linux/UNIX) administration and...

IT Service Desk Support Staff - Middlesex Community College

  • Lowell, MA (21 miles from Somerville, MA)
  • 1 day ago
  • Lowell, MA (21 miles from Somerville, MA)
  • 1 day ago

Hardware and Software Maintenance: Install, configure, and maintain college-approved software applications and operating systems on computers and mobile devices....

Desktop Technician

  • Wilmington, MA (13 miles from Somerville, MA)
  • 1 day ago
  • Wilmington, MA (13 miles from Somerville, MA)
  • 1 day ago

systems and Chromebooks....

Patient IT Service Desk Technician - Remote

  • Burlington, MA (10 miles from Somerville, MA)
  • 1 day ago
  • Burlington, MA (10 miles from Somerville, MA)
  • 1 day ago

Hours: 40 hours per week; M-F 9:30 AM to 6:00 PM (EST). Rotating Saturday 1-2x per month required from 9:00 AM to 1:00 PM (EST). Location: Fully Remote Job Profile Summary This role focuses on the...

Remote Work

Helpdesk Engineer- Onsite

  • Andover, MA (18 miles from Somerville, MA)
  • 1 day ago
  • Andover, MA (18 miles from Somerville, MA)
  • 1 day ago

Helpdesk Engineer Workplace Type : On-site Location : Andover, MA Schedule : Wednesday-Sunday, 6:00 AM - 4:00 PM Contract Type : Ongoing (no defined end date) Industry : Biotech / Organ Transport...

Database Support Analyst 2

  • Boston, MA (2 miles from Somerville, MA)
  • 2 days ago
  • Boston, MA (2 miles from Somerville, MA)
  • 2 days ago

A Database Support Analyst 2 at IQVIA, comprise a team that collects, maintains, and expands information for OneKey HCRS (Healthcare Relational Services) data, mapping relationships among...

Technical Support Technician

  • Braintree, MA (13 miles from Somerville, MA)
  • 2 days ago
  • Braintree, MA (13 miles from Somerville, MA)
  • 2 days ago

Together we fight for everyones opportunity for a better financial future. We will do this together with customers, partners and colleagues. We will fight for others, not against: We will stand up...

Senior Service Desk Technician

  • Winchester, MA (5 miles from Somerville, MA)
  • 2 days ago
  • Winchester, MA (5 miles from Somerville, MA)
  • 2 days ago

Troubleshoot and support Windows, M acOS, and Linux operating systems. Manage and resolve service tickets using Jira Service Desk while maintaining accurate documentation....

IT Helpdesk Analyst

  • Boston, MA (2 miles from Somerville, MA)
  • 2 days ago
  • Boston, MA (2 miles from Somerville, MA)
  • 2 days ago

Location: Boston, MA Position Overview: The Senior Service Desk Technician serves as a key escalation point for complex technical issues and provides advanced support to end-users. This role...

Computer Repair Technician (part time)

  • Lowell, MA (21 miles from Somerville, MA)
  • 2 days ago
  • Lowell, MA (21 miles from Somerville, MA)
  • 2 days ago

Computer Repair Technician (18 hours per week) REQUIREMENTS: Experience using Windows, Mac, or mobile Operating Systems Comfortable using various Internet browsers (i.e....

Help Desk Technical/Clinical Support

  • Lexington, MA (8 miles from Somerville, MA)
  • 3 days ago
  • Lexington, MA (8 miles from Somerville, MA)
  • 3 days ago

Company Description All SA Technologies requirements are Direct Client Requirements from IT Hiring Managers. We guarantee you the best rate for your skills and performance. Job Description Hello,...

Demographic Data for Somerville, MA

Moving to Somerville, MA? Find some basic demographic data about Somerville, MA below.

Local
National
79,039
1,520
Medium/Lg

Help Desk Analyst Online Courses and Training Opportunities

iHireTechnology curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Udemy
Help Desk Analyst
A verifiable Certificate of Completion is presented to all students who undertake this course. Present this certificate to the Project Management Institute (PMI) for 6 PDUs Your primary...
QA
Help Desk Essentials
This three day QA authored course is designed primarily for those who are starting out in the IT support career. Working on a help desk or service desk, this course will provide a strong...
Udemy
Help Desk - Manager
To assist an individual seeking employment as a Help Desk manager, this program aims to provide an overview of the typical knowledge and skills required, without focusing on any one technology...
Register to search for more online courses. >>>

Title Synonyms

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Salary for Help Desk Analyst Jobs in Somerville, MA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireTechnology research efforts.
Licensing / Certification

Required or preferred licenses and certifications for Help Desk Analyst positions.

Highest Education Level

Help Desk Analysts in Somerville, MA offer the following education background
Bachelor's Degree
43.8%
Master's Degree
23.0%
Associate's Degree
14.4%
Vocational Degree or Certification
9.7%
High School or GED
6.3%
Doctorate Degree
1.6%
Some College
0.9%
Some High School
0.3%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Help Desk Analysts in Somerville, MA
2-4 years
36.5%
Less than 1 year
25.1%
1-2 years
23.2%
4-6 years
10.7%
None
3.2%
6-8 years
0.8%
10+ years
0.6%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Help Desk Analyst position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

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