Help Desk Analyst Jobs in Melrose, MA

A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.

Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.

1-15 of 129 Jobs

IT Help Desk Technician

  • Salem, NH (24 miles from Melrose, MA)
  • 6 hours ago
  • Salem, NH (24 miles from Melrose, MA)
  • 6 hours ago

IT Help Desk Technician Top/Must have skills: 3+ years of IT support experience Strong Microsoft knowledge including O365 admin and Azure Active Directory. Basic understanding of networks and WiFi...

IT Help Desk Engineer

  • Waltham, MA (11 miles from Melrose, MA)
  • 10 hours ago
  • Waltham, MA (11 miles from Melrose, MA)
  • 10 hours ago

Description BlueSnap is a rapid-growth international FinTech company, headquartered in Waltham, MA, with offices in Israel, Ireland, and the UK. We are thrilled to be one of the fastest growing...

L1 Desktop Support Engineer Job

  • Cambridge, MA (6 miles from Melrose, MA)
  • 1 day ago
  • Cambridge, MA (6 miles from Melrose, MA)
  • 1 day ago

Job Overview: We are seeking a proactive and technically skilled IT Support Engineer to serve as a Single Point of Contact (SPOC) for end-user IT support requests. The ideal candidate will have...

AV Support Engineer (Audio-Visual Engineer)

  • Boston, MA (6 miles from Melrose, MA)
  • 1 day ago
  • Boston, MA (6 miles from Melrose, MA)
  • 1 day ago

AV Support Engineer (Audio-Visual Engineer) Role: AV Support Engineer (Audio-Visual Engineer) Duration: 12 Months Location: Boston, MA (Fully Onsite) Job description: A/V Engineer will be...

Integrations & Technical Support Specialist (Remote)

  • Boston, MA (6 miles from Melrose, MA)
  • 1 day ago
  • Boston, MA (6 miles from Melrose, MA)
  • 1 day ago

ezCater is the leading food for work technology company in the US, connecting anyone who needs food for their workplace to over 100,000 restaurants nationwide. For workplaces, ezCater provides...

Senior Technical Support Engineer

  • Waltham, MA (11 miles from Melrose, MA)
  • 1 day ago
  • Waltham, MA (11 miles from Melrose, MA)
  • 1 day ago

It's fun to work in a company where people truly BELIEVE in what they're doing!** **Job Description Summary:** The Senior Technical Support Engineer provides technical direction and leadership in...

IT Support Technician

  • Boston, MA (6 miles from Melrose, MA)
  • 1 day ago
  • Boston, MA (6 miles from Melrose, MA)
  • 1 day ago

systems + Proficient with task management, customer relationship management software; with good understanding of Microsoft Office suite + Excellent communication skills and ability to work in a team...

Network Support Specialist I

  • Groveland, MA (20 miles from Melrose, MA)
  • 1 day ago
  • Groveland, MA (20 miles from Melrose, MA)
  • 1 day ago

Specific task direction is provided by Supv IT - Help Desk Support, Mgr. IT Technology and Innovation, or Manager, Network and Systems and VP of Information Technology....

Network Support Engineer

  • Boston, MA (6 miles from Melrose, MA)
  • 2 days ago
  • Boston, MA (6 miles from Melrose, MA)
  • 2 days ago

At the Center for Health Information and Analysis (CHIA), we serve as stewards of Massachusetts health data, employing multifaceted datasets and cutting-edge analytics to ensure transparency in...

Remote Work

Field Desktop Support Engineer

  • Malden, MA (1 mile from Melrose, MA)
  • 2 days ago
  • Malden, MA (1 mile from Melrose, MA)
  • 2 days ago

Overview NSC Global is currently looking for a Field Desktop Support Engineer to join our growing company. NSC Global provides global network implementation and support solutions to world-class...

Epic Cupid-Radiant Support Specialist

  • Boston, MA (6 miles from Melrose, MA)
  • 2 days ago
  • Boston, MA (6 miles from Melrose, MA)
  • 2 days ago

Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Cupid/Radiant Support Specialist you will have...

HelpDesk Specialist

  • Waltham, MA (11 miles from Melrose, MA)
  • 2 days ago
  • Waltham, MA (11 miles from Melrose, MA)
  • 2 days ago

Overview If you're looking for a high-energy, inclusive atmosphere and a company that understands the importance of work/life balance, Commonwealth is your match! From generous bonus and 401(k)...

IT Technical Support Specialist Contract to HIre

  • Canton, MA (19 miles from Melrose, MA)
  • 3 days ago
  • Canton, MA (19 miles from Melrose, MA)
  • 3 days ago

IT Technical Support Specialist Contract to HIre Job Title: IT Technical Support Specialist Location: Canton, MA (onsite) Position: Contract-to-Hire (6 months Right to Hire) Join a World-Renowned...

Desktop Support Technician

  • North Andover, MA (14 miles from Melrose, MA)
  • 3 days ago
  • North Andover, MA (14 miles from Melrose, MA)
  • 3 days ago

Install,configure, and maintain desktop operating systems and applications foremployees....

Biomedical Equipment Support Specialist

  • Bedford, MA (11 miles from Melrose, MA)
  • 3 days ago
  • Bedford, MA (11 miles from Melrose, MA)
  • 3 days ago

systems, and McAfee)....

Demographic Data for Melrose, MA

Moving to Melrose, MA? Find some basic demographic data about Melrose, MA below.

Local
National
29,817
518
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Help Desk Analyst Online Courses and Training Opportunities

iHireTechnology curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Udemy
Help Desk Analyst
A verifiable Certificate of Completion is presented to all students who undertake this course. Present this certificate to the Project Management Institute (PMI) for 6 PDUs Your primary...
Udemy
IT Help Desk Professional
Do you want to start your career in the IT world? Do you want to start building your IT career path from a solid ground? You are in the right place! Wondering why? Let's see Because when you want...
Udemy
Help Desk - Manager
To assist an individual seeking employment as a Help Desk manager, this program aims to provide an overview of the typical knowledge and skills required, without focusing on any one technology...
Register to search for more online courses. >>>

Title Synonyms

Users interested in this job title also searched for the following job title

Salary for Help Desk Analyst Jobs in Melrose, MA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireTechnology research efforts.
Licensing / Certification

Required or preferred licenses and certifications for Help Desk Analyst positions.

Highest Education Level

Help Desk Analysts in Melrose, MA offer the following education background
Bachelor's Degree
43.8%
Master's Degree
23.0%
Associate's Degree
14.4%
Vocational Degree or Certification
9.7%
High School or GED
6.3%
Doctorate Degree
1.6%
Some College
0.9%
Some High School
0.3%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Help Desk Analysts in Melrose, MA
2-4 years
36.5%
Less than 1 year
25.1%
1-2 years
23.2%
4-6 years
10.7%
None
3.2%
6-8 years
0.8%
10+ years
0.6%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Help Desk Analyst position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

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