Help Desk Analyst Jobs in Holyoke, MA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Northampton, MA (7 miles from Holyoke, MA)
- 3 days ago
- Northampton, MA (7 miles from Holyoke, MA)
- 3 days ago
Benefits: 401(k) 401(k) matching Dental insurance Health insurance Opportunity for advancement Paid time off Training & development Tuition assistance Vision insurance IT Support Coordinator...
Help Desk Technician - Part Time
- Springfield, MA (8 miles from Holyoke, MA)
- 22 days ago
- Springfield, MA (8 miles from Holyoke, MA)
- 22 days ago
Working knowledge of computer operating systems in a networked environment. Knowledge of and experience troubleshooting wired and wireless connectivity issues....
Help Desk Technician - Part Time - Springfield Technical Community College
- Springfield, MA (8 miles from Holyoke, MA)
- 28 days ago
- Springfield, MA (8 miles from Holyoke, MA)
- 28 days ago
Knowledge of experience supporting computer hardware including PC's, Mac's, tablets, printers, etc.Working knowledge of computer operating systems in a networked environment.Knowledge of and experience...
Holyoke Medical Center is an independent community hospital that has served the healthcare needs of the Pioneer Valley for over 125 years. We continue to grow and address the needs of our...
We are currently seeking an Electricity Market Support Engineer to join our team! In this role you will be responsible for providing functional and technical expertise to projects and assignments...
Onsite Desktop Support Technician
- Amherst, MA (14 miles from Holyoke, MA)
- 30+ days ago
- Amherst, MA (14 miles from Holyoke, MA)
- 30+ days ago
Insight Global is looking for a Desktop Support Technician for a higher education client. This candidate will be responsible for providing white global technical support to IT Enterprise Desktop...
IT Support Engineer - End User Support
- Enfield, CT (16 miles from Holyoke, MA)
- 45+ days ago
- Enfield, CT (16 miles from Holyoke, MA)
- 45+ days ago
Overview Element has an opportunity for an IT Support Engineer - Level 2 to become part of our growing IT Operations Team. This role will primarily focus on providing 2nd Line support and IT...
Demographic Data for Holyoke, MA
Moving to Holyoke, MA? Find some basic demographic data about Holyoke, MA below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Holyoke, MA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Holyoke, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- Windows OS
- DNS
- TCP/IP
- Remote Support
- Application Support
- Windows 10
- Windows 7
- VMware
- Mobile Device Management
- MacOS
- Cisco
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- Mac Skills
- IT Support
- ITIL
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Policy Development
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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