Help Desk Analyst Jobs in Braintree, MA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Boston, MA (11 miles from Braintree, MA)
- 13 hours ago
- Boston, MA (11 miles from Braintree, MA)
- 13 hours ago
systems Interest in learning imaging processes using Intune and learning about other IT support tools such as SysAid, ConnectWise, and Mimecast Excellent communication skills, both verbal and written...
IT Support Analyst (Contractor)
- Waltham, MA (18 miles from Braintree, MA)
- 13 hours ago
- Waltham, MA (18 miles from Braintree, MA)
- 13 hours ago
Ardelyx is a publicly traded commercial biopharmaceutical company founded with a mission to discover, develop and commercialize innovative first-in-class medicines that meet significant unmet...
Patient IT Service Desk Technician - Remote
- Burlington, MA (23 miles from Braintree, MA)
- 1 day ago
- Burlington, MA (23 miles from Braintree, MA)
- 1 day ago
Hours: 40 hours per week; M-F 9:30 AM to 6:00 PM (EST). Rotating Saturday 1-2x per month required from 9:00 AM to 1:00 PM (EST). Location: Fully Remote Job Profile Summary This role focuses on the...
Remote Work- Boston, MA (11 miles from Braintree, MA)
- 2 days ago
- Boston, MA (11 miles from Braintree, MA)
- 2 days ago
A Database Support Analyst 2 at IQVIA, comprise a team that collects, maintains, and expands information for OneKey HCRS (Healthcare Relational Services) data, mapping relationships among...
Together we fight for everyones opportunity for a better financial future. We will do this together with customers, partners and colleagues. We will fight for others, not against: We will stand up...
Senior Service Desk Technician
- Winchester, MA (18 miles from Braintree, MA)
- 2 days ago
- Winchester, MA (18 miles from Braintree, MA)
- 2 days ago
Troubleshoot and support Windows, M acOS, and Linux operating systems. Manage and resolve service tickets using Jira Service Desk while maintaining accurate documentation....
- Boston, MA (11 miles from Braintree, MA)
- 2 days ago
- Boston, MA (11 miles from Braintree, MA)
- 2 days ago
Location: Boston, MA Position Overview: The Senior Service Desk Technician serves as a key escalation point for complex technical issues and provides advanced support to end-users. This role...
Help Desk Technical/Clinical Support
- Lexington, MA (20 miles from Braintree, MA)
- 2 days ago
- Lexington, MA (20 miles from Braintree, MA)
- 2 days ago
Company Description All SA Technologies requirements are Direct Client Requirements from IT Hiring Managers. We guarantee you the best rate for your skills and performance. Job Description Hello,...
Desktop support technician Onsite
- Boston, MA (11 miles from Braintree, MA)
- 2 days ago
- Boston, MA (11 miles from Braintree, MA)
- 2 days ago
Job Role: Desktop Support Technician Job Location: Boston, Massachusetts Job Summary: We are seeking a highly motivated and customer-focused IT Desktop Support Engineer to provide onsite IT...
- Boston, MA (11 miles from Braintree, MA)
- 3 days ago
- Boston, MA (11 miles from Braintree, MA)
- 3 days ago
Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. This is a non-remote position,...
Senior Service Desk Technician
- Boston, MA (11 miles from Braintree, MA)
- 3 days ago
- Boston, MA (11 miles from Braintree, MA)
- 3 days ago
Position Overview: The Senior Service Desk Technician serves as a key escalation point for complex technical issues and provides advanced support to end-users. This role ensures the stability and...
- Attleboro, MA (23 miles from Braintree, MA)
- 4 days ago
- Attleboro, MA (23 miles from Braintree, MA)
- 4 days ago
systems (installation, configuration, reimaging, troubleshooting) Proven ability supporting cloud-based IT services, including: Microsoft 365 (O365) - user provisioning, mailbox configuration, Teams...
Sr Oracle HCM Systems Support Analyst
- Salem, MA (22 miles from Braintree, MA)
- 4 days ago
- Salem, MA (22 miles from Braintree, MA)
- 4 days ago
Compensation Salary: Not Provided Job Requirements Experience Required: See Job Summary Education Required: NoneMinimum Age: N/A Gender: N/A...
Help Desk Support Technician - Bay Path University
- Boston, MA (11 miles from Braintree, MA)
- 4 days ago
- Boston, MA (11 miles from Braintree, MA)
- 4 days ago
Job Description: The Help Desk Support Technician provides comprehensive technical support to Bay Path University and Cambridge College's academic and administrative community....
Teleoperations Support Specialist
- Cambridge, MA (13 miles from Braintree, MA)
- 5 days ago
- Cambridge, MA (13 miles from Braintree, MA)
- 5 days ago
Who we are With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a...
Demographic Data for Braintree, MA
Moving to Braintree, MA? Find some basic demographic data about Braintree, MA below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Analyst Jobs in Braintree, MA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Braintree, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Help Desk Analyst Related Career Advice Articles
5 IT Jobs to Help You Get Started in the Technology Industry
Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.
Read article »
How to Become a Software Developer
Find the answers to the questions you have about how to become a software developer, including how long does it take to become a software developer and what does a software developer do.
Read article »
How to Create a Tech Portfolio for Your Next Job Interview
Learn how to Impress recruiters and show off your best work with these tips for creating a powerful tech portfolio.
Read article »