Help Desk Analyst Jobs in Windsor Mill, MD
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Baltimore, MD (8 miles from Windsor Mill, MD)
- 11 hours ago
- Baltimore, MD (8 miles from Windsor Mill, MD)
- 11 hours ago
MileOne currently has an exciting opportunity for a Helpdesk Technician in our newly created Towson call center. Hours: Monday - Friday, 9:00 - 5:30 Compensation: $20.00/hr This is a fantastic...
- Baltimore, MD (8 miles from Windsor Mill, MD)
- 13 hours ago
- Baltimore, MD (8 miles from Windsor Mill, MD)
- 13 hours ago
The University of Maryland, Baltimore (UMB) Center for Information Technology Services - Operations (CITS Operations) has an exciting opportunity for an IT Support Associate. The Center for...
Windows Desktop Engineer - TS/SCI w/Poly
- Annapolis Junction, MD (14 miles from Windsor Mill, MD)
- 18 hours ago
- Annapolis Junction, MD (14 miles from Windsor Mill, MD)
- 18 hours ago
We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development....
Senior Program Support Specialist
- Greenbelt, MD (23 miles from Windsor Mill, MD)
- 20 hours ago
- Greenbelt, MD (23 miles from Windsor Mill, MD)
- 20 hours ago
ASRC Federal is a leading government contractor furthering missions in space, public health and defense. As an Alaska Native owned corporation, our work helps secure an enduring future for our...
- Annapolis Junction, MD (14 miles from Windsor Mill, MD)
- 22 hours ago
- Annapolis Junction, MD (14 miles from Windsor Mill, MD)
- 22 hours ago
desktops, laptops, mobile devices, printers, and network connectivity Troubleshoot and resolve hardware, software, and basic network issues Use diagnostic tools and remote access software (e.g., RDP, Dameware...
Senior Hardware Technician (Government)
- Columbia, MD (10 miles from Windsor Mill, MD)
- 23 hours ago
- Columbia, MD (10 miles from Windsor Mill, MD)
- 23 hours ago
Job Description: This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. AT&T Global Public Sector is a...
Student Worker, IT Help Desk Technician --...
- Westminster, MD (18 miles from Windsor Mill, MD)
- 1 day ago
- Westminster, MD (18 miles from Windsor Mill, MD)
- 1 day ago
Experience supporting desktop operating systems and good general knowledge of full suite of Microsoft applications. Ability to learn quickly and apply information....
- Linthicum Heights, MD (10 miles from Windsor Mill, MD)
- 2 days ago
- Linthicum Heights, MD (10 miles from Windsor Mill, MD)
- 2 days ago
Company Description Infojini Consulting is a full service IT consulting, services, and staffing firm with offices in Linthicum Heights,Maryland, Washington, DC and Mumbai, India. Infojini...
Tier 1 Help Desk Administrator
- Fort Meade, MD (17 miles from Windsor Mill, MD)
- 3 days ago
- Fort Meade, MD (17 miles from Windsor Mill, MD)
- 3 days ago
Are you ready to make a significant impact by supporting critical national security infrastructure? T-Rex Solutions is looking for a fully cleared Teir 1 Help Desk Administrator to join our...
Cloud Contact Center Support Specialist
- Woodlawn, MD (3 miles from Windsor Mill, MD)
- 3 days ago
- Woodlawn, MD (3 miles from Windsor Mill, MD)
- 3 days ago
Please Note: It is an 100% Onsite position Selected candidate must be willing to work on-site in Woodlawn, MD 5 days a week. Key Required Skills: Experience in scripting to automate and streamline...
PC Network Support Technician 3
- Linthicum, MD (10 miles from Windsor Mill, MD)
- 3 days ago
- Linthicum, MD (10 miles from Windsor Mill, MD)
- 3 days ago
RELOCATION ASSISTANCE: No relocation assistance availableCLEARANCE TYPE: SCITRAVEL: No Description At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems...
Remote WorkStudent Worker, IT Help Desk Technician -- Work Study and Campus Employment - McDaniel College
- Westminster, MD (18 miles from Windsor Mill, MD)
- 4 days ago
- Westminster, MD (18 miles from Windsor Mill, MD)
- 4 days ago
Experience supporting desktop operating systems and good general knowledge of full suite of Microsoft applications. Ability to learn quickly and apply information....
- Baltimore, MD (8 miles from Windsor Mill, MD)
- 4 days ago
- Baltimore, MD (8 miles from Windsor Mill, MD)
- 4 days ago
A Specialty Path to Good Health Upperline Health is the nation's largest provider dedicated to lower extremity, wound and vascular care. Founded in 2017 with the ambitious goal of changing...
- Adelphi, MD (24 miles from Windsor Mill, MD)
- 4 days ago
- Adelphi, MD (24 miles from Windsor Mill, MD)
- 4 days ago
Job Ref: 10023858 Location: Adelphi, MD Category: IT and Project Management Type: Full time Support Engineer Cloud ServicesUS Exempt RegularFull timeStateside Exempt 2.1Location: Adelphi, MD...
- Baltimore, MD (8 miles from Windsor Mill, MD)
- 5 days ago
- Baltimore, MD (8 miles from Windsor Mill, MD)
- 5 days ago
Role: Audio / Visual Technician Location: Baltimore, MD 21231 - 5 Days/week Duration: Long term Contract Job Description The primary role of the Infrastructure Operations Analyst within the...
Demographic Data for Windsor Mill, MD
Moving to Windsor Mill, MD? Find some basic demographic data about Windsor Mill, MD below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Analyst Jobs in Windsor Mill, MD
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Windsor Mill, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Help Desk Analyst Related Career Advice Articles
5 IT Jobs to Help You Get Started in the Technology Industry
Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.
Read article »
How to Become a Software Developer
Find the answers to the questions you have about how to become a software developer, including how long does it take to become a software developer and what does a software developer do.
Read article »
How to Create a Tech Portfolio for Your Next Job Interview
Learn how to Impress recruiters and show off your best work with these tips for creating a powerful tech portfolio.
Read article »