Help Desk Analyst Jobs in Suitland, MD
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Enterprise IT Support Officer (EITSO) - Location Support Center (LSC)
- Tysons, VA (18 miles from Suitland, MD)
- 7 days ago
- Tysons, VA (18 miles from Suitland, MD)
- 7 days ago
ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) - Location Support Center (LSC) to join our team in Tysons, VA. In this role, you will provide...
Enterprise Help Desk Agent, Tier 1
- Lorton, VA (19 miles from Suitland, MD)
- 3 days ago
- Lorton, VA (19 miles from Suitland, MD)
- 3 days ago
Description Leidos is s eeking an experienced Enterprise Help Desk (EHD) Agent, Tier 1, to join the Mission Support Services (MSS) team. MSS is a shared service, internal investment group under...
- Arlington, VA (10 miles from Suitland, MD)
- 7 days ago
- Arlington, VA (10 miles from Suitland, MD)
- 7 days ago
Description The National Security Sector of Leidos has an upcoming opportunity for an IT Hardware Technician at the Pentagon, Arlington, VA. The IT Hardware Technician will be part of a dynamic...
- Fort Belvoir, VA (15 miles from Suitland, MD)
- 19 days ago
- Fort Belvoir, VA (15 miles from Suitland, MD)
- 19 days ago
Description Leidos is seeking an Tier 2 Helpdesk Specialist to support large-scale migration and operations on a large, high-profile DOD contract in Fort Belvoir, VA. The I3TS program provides...
Technical Support Engineer (OnPrem)
- Washington, DC (7 miles from Suitland, MD)
- moments ago
- Washington, DC (7 miles from Suitland, MD)
- moments ago
Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world. Leading enterprises use our unified...
Apple Genius - IT Support Technician
- Arlington, VA (10 miles from Suitland, MD)
- 5 hours ago
- Arlington, VA (10 miles from Suitland, MD)
- 5 hours ago
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared...
FLEX Senior Application Support Analyst - One Yield Help Desk
- Bethesda, MD (14 miles from Suitland, MD)
- 6 hours ago
- Bethesda, MD (14 miles from Suitland, MD)
- 6 hours ago
Id : 25072118, Title : FLEX Senior Application Support Analyst - One Yield Help Desk, Category : Information Technology, RequisitionType : Flex, JobGrade : null, RequisitionId : ...532,...
Security Support Specialist - TS/SCI w/Poly
- McLean, VA (15 miles from Suitland, MD)
- 7 hours ago
- McLean, VA (15 miles from Suitland, MD)
- 7 hours ago
Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret SCI + Polygraph Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None...
- Washington, DC (7 miles from Suitland, MD)
- 8 hours ago
- Washington, DC (7 miles from Suitland, MD)
- 8 hours ago
ASRC Federal is seeking a Senior IT Helpdesk Specialist to support an upcoming award located in Washington, DC. This position will require the individual to be onsite 5-days a week and must have...
Help Desk Technician (Part time: 21 hrs a week)
- Washington, DC (7 miles from Suitland, MD)
- 14 hours ago
- Washington, DC (7 miles from Suitland, MD)
- 14 hours ago
Provides technical guidance, support and problem resolution to end-users for hardware, operating systems and application software. Helps with computer builds for new hires....
Remote WorkLinux Tier II Technical Support
- McLean, VA (15 miles from Suitland, MD)
- 14 hours ago
- McLean, VA (15 miles from Suitland, MD)
- 14 hours ago
In-depth knowledge and experience with all phases of operating systems, hardware, software applications, and networking concepts....
Field Support Specialist - Washington DC, MD
- Washington, DC (7 miles from Suitland, MD)
- 20 hours ago
- Washington, DC (7 miles from Suitland, MD)
- 20 hours ago
We understand that the world we want tomorrow starts with how we do business today, and thats why were inspired to make A Better World for Pets. Antech is comprised of a diverse team of...
- Washington, DC (7 miles from Suitland, MD)
- 20 hours ago
- Washington, DC (7 miles from Suitland, MD)
- 20 hours ago
The IT Site Support Specialist role is responsible for providing day-to-day advanced IT technical support for Danaher Corporate associates & contingent workers, both remote and onsite. Resolving...
Secret Cleared AV Technician/Desktop Support- Onsite
- Washington, DC (7 miles from Suitland, MD)
- 21 hours ago
- Washington, DC (7 miles from Suitland, MD)
- 21 hours ago
This position will assist the client respective end users onsite and remote on a variety of desktop and user issues and providing technical support to staff and/or visitors for conference rooms...
- Tysons Corner, VA (18 miles from Suitland, MD)
- 1 day ago
- Tysons Corner, VA (18 miles from Suitland, MD)
- 1 day ago
About DMI DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility,...
Remote WorkDemographic Data for Suitland, MD
Moving to Suitland, MD? Find some basic demographic data about Suitland, MD below.
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Salary for Help Desk Analyst Jobs in Suitland, MD
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Suitland, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- DHCP
- Application Support
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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