Help Desk Analyst Jobs in Rockville, MD

A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.

Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.

1-15 of 351 Jobs

Jr. Help Desk Technician (cleared)-44220

  • Alexandria, VA (19 miles from Rockville, MD)
  • 3 hours ago
  • Alexandria, VA (19 miles from Rockville, MD)
  • 3 hours ago

Serve as the first point of contact for users experiencing technical issues Troubleshoot hardware and software problems on desktops, laptops, and mobile devices Resolve issues related to operating systems...

IDE System Support Specialist

  • Alexandria, VA (19 miles from Rockville, MD)
  • 3 hours ago
  • Alexandria, VA (19 miles from Rockville, MD)
  • 3 hours ago

Serco is seeking a candidate to join our team providing IDE system support for our U.S Navy client located in Washington, DC. This individual will be based in Washington DC and will be responsible...

IT and Staff Support Specialist

  • Alexandria, VA (19 miles from Rockville, MD)
  • 12 hours ago
  • Alexandria, VA (19 miles from Rockville, MD)
  • 12 hours ago

Title: IT and Staff Support Specialist Belong. Connect. Grow. with KBR! KBRs National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in...

PC Support Technician

  • Washington, DC (14 miles from Rockville, MD)
  • 12 hours ago
  • Washington, DC (14 miles from Rockville, MD)
  • 12 hours ago

Creating/Modifying AD groups, State Users accounts, and service accounts for application development Must have knowledge of troubleshooting network connectivity type problems....

VIP Systems Support Specialist

  • Washington, DC (14 miles from Rockville, MD)
  • 12 hours ago
  • Washington, DC (14 miles from Rockville, MD)
  • 12 hours ago

Track, diagnose, and coordinate help desk support for OUSD(C) VIP user technical problems. Act as a liaison between VIP users and JSP VIP support. Coordinate JSP Move, Add, Change VIP requests....

Desktop Support Technician

  • Washington, DC (14 miles from Rockville, MD)
  • 13 hours ago
  • Washington, DC (14 miles from Rockville, MD)
  • 13 hours ago

Job#: 2086941 Job Description: For immediate response, please send to : WORD resume and best time to speak! Position : Helpdesk Support Location : Washington, DC (Opportunity for Hybrid in the...

Applications Support Specialist - TS/SCI with Polygraph

  • Chantilly, VA (21 miles from Rockville, MD)
  • 16 hours ago
  • Chantilly, VA (21 miles from Rockville, MD)
  • 16 hours ago

We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development....

Desktop Support Technician - Pensacola, FL

  • Vienna, VA (13 miles from Rockville, MD)
  • 17 hours ago
  • Vienna, VA (13 miles from Rockville, MD)
  • 17 hours ago

systems Setting up and maintaining laptops, desktops, printers, and related equipment Assisting with basic networking issues (LAN/WAN, connectivity, VPN) Delivering outstanding customer service to...

Windows Desktop Engineer - TS/SCI w/Poly

  • Annapolis Junction, MD (19 miles from Rockville, MD)
  • 18 hours ago
  • Annapolis Junction, MD (19 miles from Rockville, MD)
  • 18 hours ago

We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development....

Senior Program Support Specialist

  • Greenbelt, MD (17 miles from Rockville, MD)
  • 20 hours ago
  • Greenbelt, MD (17 miles from Rockville, MD)
  • 20 hours ago

ASRC Federal is a leading government contractor furthering missions in space, public health and defense. As an Alaska Native owned corporation, our work helps secure an enduring future for our...

Help Desk, Tier 1

  • Annapolis Junction, MD (19 miles from Rockville, MD)
  • 22 hours ago
  • Annapolis Junction, MD (19 miles from Rockville, MD)
  • 22 hours ago

desktops, laptops, mobile devices, printers, and network connectivity Troubleshoot and resolve hardware, software, and basic network issues Use diagnostic tools and remote access software (e.g., RDP, Dameware...

Senior Cyber Support Specialist

  • Arlington, VA (13 miles from Rockville, MD)
  • 22 hours ago
  • Arlington, VA (13 miles from Rockville, MD)
  • 22 hours ago

Responsibilities Peraton is seeking an experienced Senior Cyber Support Specialist to become part of Peraton's Department of State (DOS) Diplomatic Security Cyber Mission (DSCM) program providing...

Help Desk Specialist - Suitland, MD (remote)

  • Suitland, MD (21 miles from Rockville, MD)
  • 23 hours ago
  • Suitland, MD (21 miles from Rockville, MD)
  • 23 hours ago

The Help Desk Specialist will be responsible for the following: Provide phone, email, web, and in-person support to users in the areas of e-mail, directories, computer operating systems, desktop applications...

Remote Work

Senior Hardware Technician (Government)

  • Columbia, MD (16 miles from Rockville, MD)
  • 23 hours ago
  • Columbia, MD (16 miles from Rockville, MD)
  • 23 hours ago

Job Description: This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. AT&T Global Public Sector is a...

On-Site IT Support Technician (Secret)

  • Washington, DC (14 miles from Rockville, MD)
  • 1 day ago
  • Washington, DC (14 miles from Rockville, MD)
  • 1 day ago

Assist customers with updating the operating system on Apple and Android devices. RSA soft and hard tokens (assigning, replacing, inventory management, etc)....

Demographic Data for Rockville, MD

Moving to Rockville, MD? Find some basic demographic data about Rockville, MD below.

Local
National
144,330
5,793
Medium/Lg

Help Desk Analyst Online Courses and Training Opportunities

iHireTechnology curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Udemy
Help Desk Analyst
A verifiable Certificate of Completion is presented to all students who undertake this course. Present this certificate to the Project Management Institute (PMI) for 6 PDUs Your primary...
QA
Help Desk Essentials
This three day QA authored course is designed primarily for those who are starting out in the IT support career. Working on a help desk or service desk, this course will provide a strong...
Udemy
Help Desk - Manager
To assist an individual seeking employment as a Help Desk manager, this program aims to provide an overview of the typical knowledge and skills required, without focusing on any one technology...
Register to search for more online courses. >>>

Title Synonyms

Users interested in this job title also searched for the following job title

Salary for Help Desk Analyst Jobs in Rockville, MD

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireTechnology research efforts.
Licensing / Certification

Required or preferred licenses and certifications for Help Desk Analyst positions.

Highest Education Level

Help Desk Analysts in Rockville, MD offer the following education background
Bachelor's Degree
43.8%
Master's Degree
23.0%
Associate's Degree
14.4%
Vocational Degree or Certification
9.7%
High School or GED
6.3%
Doctorate Degree
1.6%
Some College
0.9%
Some High School
0.3%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Help Desk Analysts in Rockville, MD
2-4 years
36.5%
Less than 1 year
25.1%
1-2 years
23.2%
4-6 years
10.7%
None
3.2%
6-8 years
0.8%
10+ years
0.6%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Help Desk Analyst position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

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