Help Desk Analyst Jobs in Patuxent River, MD
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
(Remote) Level 2 Support Specialist
- Harris Computer Systems
- California, MD (6 miles from Patuxent River, MD)
- 15 hours ago
- California, MD (6 miles from Patuxent River, MD)
- 15 hours ago
SilverBlaze, a division of Harris; is seeking a Level 2 Support Specialist who is a self-directed problem solver, is comfortable working with users at every level, and is committed to delivering...
In PersonAssociate IT Customer Support Analyst
- KBR
- Lexington Park, MD (3 miles from Patuxent River, MD)
- 2 days ago
- Lexington Park, MD (3 miles from Patuxent River, MD)
- 2 days ago
Title: Associate IT Customer Support Analyst KBR Delivering Solutions, Changing the World. KBR is a global leader in delivering science, technology, and engineering solutions to governments and...
In PersonTARCES Computer Network Support Specialist
- Torch Technologies
- Patuxent River, MD
- 5 days ago
- Patuxent River, MD
- 5 days ago
Torch Technologies Thank you for your interest in employment with Torch Technologies. We are a 100% employee-owned, Certified Great Place To Work and named Best Places to Work in...
In Person- PSI Pax, Inc
- Patuxent River, MD
- 10 days ago
- Patuxent River, MD
- 10 days ago
.* Provide assistance concerning the use of computer hardware and software, including printing, installation, word-processing, electronic mail, and operating systems.* Follow all processes and procedures...
In PersonProgram Analyst (IT Support) - Top Secret Clearance
- V2X
- Patuxent River, MD
- 11 days ago
- Patuxent River, MD
- 11 days ago
Overview Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support...
In PersonTechnical Support Professional - Ceph Storage
- IBM Corporation
- California, MD (6 miles from Patuxent River, MD)
- 18 days ago
- California, MD (6 miles from Patuxent River, MD)
- 18 days ago
Introduction The IBM Technical Support team is adding a support engineer to focus on specific customers in a technical account manager position with a background in Linux storage system...
In PersonHelp Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Patuxent River, MD
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Patuxent River, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- Citrix
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
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