Help Desk Analyst Jobs in Patuxent River, MD
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
InfoSphere Optim Technical Support Professional
- California, MD (6 miles from Patuxent River, MD)
- 22 hours ago
- California, MD (6 miles from Patuxent River, MD)
- 22 hours ago
Experience in Database Management systems and tools Technical ability to analyze and resolve issues related to these products Experience in Operating systems (Windows/Linux/UNIX) administration and...
Computer User Support Specialist - Basic
- Patuxent River, MD
- 6 days ago
- Patuxent River, MD
- 6 days ago
Responsibilities Analyze, test, troubleshoot, and evaluate existing hardware and software, including installing, word processing, electronic mail, and operating systems....
Computer Network Support Specialist - Intermediate
- Patuxent River, MD
- 6 days ago
- Patuxent River, MD
- 6 days ago
Overview Provide IT systems administration support of TARCES projects that are: fielded or out-of-production; in production phases or are being modernized, modified, or customized; in all phases...
Computer User Support Specialist - Intermediate
- Patuxent River, MD
- 6 days ago
- Patuxent River, MD
- 6 days ago
Responsibilities Analyze, test, troubleshoot, and evaluate existing hardware and software, including installing, word processing, electronic mail, and operating systems....
Computer Network Support Specialist - Basic
- Patuxent River, MD
- 6 days ago
- Patuxent River, MD
- 6 days ago
Overview Provide IT systems administration support of TARCES projects that are: fielded or out-of-production; in production phases or are being modernized, modified, or customized; in all phases...
Content Manager 8 Technical Support Professional
- California, MD (6 miles from Patuxent River, MD)
- 7 days ago
- California, MD (6 miles from Patuxent River, MD)
- 7 days ago
Experience in Operating systems (Windows/Linux/UNIX) administration and troubleshooting....
Content Manager OnDemand Technical Support Professional
- California, MD (6 miles from Patuxent River, MD)
- 7 days ago
- California, MD (6 miles from Patuxent River, MD)
- 7 days ago
Experience in Operating systems (Windows/Linux/UNIX) administration and troubleshooting....
- California, MD (6 miles from Patuxent River, MD)
- 9 days ago
- California, MD (6 miles from Patuxent River, MD)
- 9 days ago
Introduction You: We are seeking individuals with are passionate about technology, to provide complex support services of our SaaS solutions. Reporting to the Manager of Technical Support, this...
Application Support Analyst - EAM
- California, MD (6 miles from Patuxent River, MD)
- 28 days ago
- California, MD (6 miles from Patuxent River, MD)
- 28 days ago
Job Summary: The Application Support Analyst will support all EAM applications for Trapeze customers, working with both clients and internal teams to investigate and resolve issues. Job...
Bioinformatics Support Engineer
- California, MD (6 miles from Patuxent River, MD)
- 30+ days ago
- California, MD (6 miles from Patuxent River, MD)
- 30+ days ago
Seqera exists to advance science for everyone through software We provide software for scientists solving today's most complex and important challenges from pioneering innovative therapeutics to...
Computer Support Specialist- Advanced (Secret to TS) (3278)
- Patuxent River, MD
- 60+ days ago
- Patuxent River, MD
- 60+ days ago
SMX is seeking a skilled advanced level Computer Network Support Specialist to be part of our Information Technology Team supporting NAWCAD at Patuxent River, MD. The position encompasses tasks to...
Service Support Specialist / Project Manager (6756)
- California, MD (6 miles from Patuxent River, MD)
- 90+ days ago
- California, MD (6 miles from Patuxent River, MD)
- 90+ days ago
Company TSMC North America Location USA-California Career Area Customer Service Employment Type Regular Posted May 15, 2025 Overview of Role We are looking for a professionally minded individual...
Provide assistance concerning the use of computer hardware and software, including printing, installation, word-processing, electronic mail, and operating systems....
IT Support Services in Lexington Park
- Lexington Park, MD (3 miles from Patuxent River, MD)
- 90+ days ago
- Lexington Park, MD (3 miles from Patuxent River, MD)
- 90+ days ago
At Agile Defense we know that action defines the outcome and new challenges require new solutions. Thats why we always look to the future and embrace change with an unmovable spirit and the...
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Patuxent River, MD
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Patuxent River, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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