Help Desk Analyst Jobs in Lexington Park, MD
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Information Technology Support Specialist
- Cambridge, MD (24 miles from Lexington Park, MD)
- 6 hours ago
- Cambridge, MD (24 miles from Lexington Park, MD)
- 6 hours ago
Responsibilities Provide help desk support for hardware and software issues. Troubleshoot and resolve software problems on Windows and Apple operating systems....
Location: Lexington Park, MD (Hybrid) Position: Corporate IT Support Analyst Overview: ITC Defense is seeking a Corporate IT Support Analyst who will be responsible for delivering exceptional...
Computer Network Support Specialist, Mid
- Lexington Park, MD
- 21 days ago
- Lexington Park, MD
- 21 days ago
Computer Network Support Specialist, Mid Key Role : Monitors network administration and maintenance operations, manages the design evolution of existing operational networks, and resolves network...
Computer Network Support Specialist, Senior
- Lexington Park, MD
- 21 days ago
- Lexington Park, MD
- 21 days ago
Computer Network Support Specialist, Senior Key Role : Monitors network administration and maintenance operations, manages the design evolution of existing operational networks, and resolves...
Computer Network Support Specialist, Lead
- Lexington Park, MD
- 21 days ago
- Lexington Park, MD
- 21 days ago
Computer Network Support Specialist, Lead Key Role: Monitors network administration and maintenance operations, manages the design evolution of existing operational networks, and resolves network...
Senior Customer Tech Support Specialist (Help Desk)
- Lexington Park, MD
- 28 days ago
- Lexington Park, MD
- 28 days ago
and compliant with applicable regulations Basic Requirements: Six (6) years of professional experience in Industry, Federal or DoD Help Desk Support using a help desk tool such as ServiceNow....
- Prince Frederick, MD (20 miles from Lexington Park, MD)
- 30+ days ago
- Prince Frederick, MD (20 miles from Lexington Park, MD)
- 30+ days ago
HELP DESK TECHNICIAN Category: Administrative/Clerical CALVERTHEALTH MEDICAL CENTER CMC IS TECHNICAL SERVICES Full Time, Day Shift, Mon-Fri Salary Range $20.00 - $35.00 Req # 13279 JOB DESCRIPTION...
Computer Support Specialist- Advanced (Secret to TS) (3278)
- Patuxent River, MD (3 miles from Lexington Park, MD)
- 30+ days ago
- Patuxent River, MD (3 miles from Lexington Park, MD)
- 30+ days ago
SMX is seeking a skilled advanced level Computer Network Support Specialist to be part of our Information Technology Team supporting NAWCAD at Patuxent River, MD. The position encompasses tasks to...
Barracuda CloudGen Firewall Admin Education Requirements: Bachelor’s Degree from an accredited University and 10+ years of experience providing help desk support OR Comparable experience and CompTIA...
Demographic Data for Lexington Park, MD
Moving to Lexington Park, MD? Find some basic demographic data about Lexington Park, MD below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Lexington Park, MD
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Lexington Park, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- Application Support
- DNS
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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