Help Desk Analyst Jobs in Hanover, MD

A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.

Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.

1-15 of 134 Jobs

College Counseling Support Specialist (part-time)

  • Sandy Spring, MD (16 miles from Hanover, MD)
  • moments ago
  • Sandy Spring, MD (16 miles from Hanover, MD)
  • moments ago

Founded in 1961, Sandy Spring Friends School is a progressive, coed, academically rigorous day and boarding school serving students from age three through 12th grade. The campus is located on 140...

Hardware Installation Tech 1

  • Rockville, MD (23 miles from Hanover, MD)
  • moments ago
  • Rockville, MD (23 miles from Hanover, MD)
  • moments ago

Job Summary: A Hardware Installation Tech I job in Rockville, MD is currently available through Belcan at one of our key government clients. To be considered for this role, you will have a...

Helpdesk Technician

  • Baltimore, MD (10 miles from Hanover, MD)
  • 12 hours ago
  • Baltimore, MD (10 miles from Hanover, MD)
  • 12 hours ago

MileOne currently has an exciting opportunity for a Helpdesk Technician in our newly created Towson call center. Hours: Monday - Friday, 9:00 - 5:30 Compensation: $20.00/hr This is a fantastic...

IT Support Associate

  • Baltimore, MD (10 miles from Hanover, MD)
  • 15 hours ago
  • Baltimore, MD (10 miles from Hanover, MD)
  • 15 hours ago

The University of Maryland, Baltimore (UMB) Center for Information Technology Services - Operations (CITS Operations) has an exciting opportunity for an IT Support Associate. The Center for...

Windows Desktop Engineer - TS/SCI w/Poly

  • Annapolis Junction, MD (4 miles from Hanover, MD)
  • 19 hours ago
  • Annapolis Junction, MD (4 miles from Hanover, MD)
  • 19 hours ago

We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development....

Senior Program Support Specialist

  • Greenbelt, MD (13 miles from Hanover, MD)
  • 21 hours ago
  • Greenbelt, MD (13 miles from Hanover, MD)
  • 21 hours ago

ASRC Federal is a leading government contractor furthering missions in space, public health and defense. As an Alaska Native owned corporation, our work helps secure an enduring future for our...

Help Desk, Tier 1

  • Annapolis Junction, MD (4 miles from Hanover, MD)
  • 23 hours ago
  • Annapolis Junction, MD (4 miles from Hanover, MD)
  • 23 hours ago

desktops, laptops, mobile devices, printers, and network connectivity Troubleshoot and resolve hardware, software, and basic network issues Use diagnostic tools and remote access software (e.g., RDP, Dameware...

Senior Hardware Technician (Government)

  • Columbia, MD (8 miles from Hanover, MD)
  • 1 day ago
  • Columbia, MD (8 miles from Hanover, MD)
  • 1 day ago

Job Description: This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. AT&T Global Public Sector is a...

Help Desk Technician

  • Bethesda, MD (24 miles from Hanover, MD)
  • 1 day ago
  • Bethesda, MD (24 miles from Hanover, MD)
  • 1 day ago

Required Experience: Entry-level experience with remote access software, Office Automation Software Suites, and knowledge of Operating Systems and Networking....

Lanham Technical Support Operations Manager

  • Lanham, MD (16 miles from Hanover, MD)
  • 1 day ago
  • Lanham, MD (16 miles from Hanover, MD)
  • 1 day ago

Lanham Technical Support Operations Manager Company Overview At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless...

PC Network Support Tech

  • Linthicum Heights, MD (3 miles from Hanover, MD)
  • 2 days ago
  • Linthicum Heights, MD (3 miles from Hanover, MD)
  • 2 days ago

Company Description Infojini Consulting is a full service IT consulting, services, and staffing firm with offices in Linthicum Heights,Maryland, Washington, DC and Mumbai, India. Infojini...

Tier 1 Help Desk Administrator

  • Fort Meade, MD (6 miles from Hanover, MD)
  • 3 days ago
  • Fort Meade, MD (6 miles from Hanover, MD)
  • 3 days ago

Are you ready to make a significant impact by supporting critical national security infrastructure? T-Rex Solutions is looking for a fully cleared Teir 1 Help Desk Administrator to join our...

Cloud Contact Center Support Specialist

  • Woodlawn, MD (10 miles from Hanover, MD)
  • 3 days ago
  • Woodlawn, MD (10 miles from Hanover, MD)
  • 3 days ago

Please Note: It is an 100% Onsite position Selected candidate must be willing to work on-site in Woodlawn, MD 5 days a week. Key Required Skills: Experience in scripting to automate and streamline...

PC Network Support Technician 3

  • Linthicum, MD (3 miles from Hanover, MD)
  • 3 days ago
  • Linthicum, MD (3 miles from Hanover, MD)
  • 3 days ago

RELOCATION ASSISTANCE: No relocation assistance availableCLEARANCE TYPE: SCITRAVEL: No Description At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems...

Remote Work

Savvy Computer Tech Needed

  • Cheverly, MD (17 miles from Hanover, MD)
  • 4 days ago
  • Cheverly, MD (17 miles from Hanover, MD)
  • 4 days ago

un Savvy Computer Tech Needed (Cheverly) Tuxedo Road compensation: Pay will most likely be monthly I am seeking a motivated individual to assist me with my client. The environment thou small, is a...

Demographic Data for Hanover, MD

Moving to Hanover, MD? Find some basic demographic data about Hanover, MD below.

Local
National
22,299
1,000
Medium

Help Desk Analyst Online Courses and Training Opportunities

iHireTechnology curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Udemy
Help Desk Analyst
A verifiable Certificate of Completion is presented to all students who undertake this course. Present this certificate to the Project Management Institute (PMI) for 6 PDUs Your primary...
QA
Help Desk Essentials
This three day QA authored course is designed primarily for those who are starting out in the IT support career. Working on a help desk or service desk, this course will provide a strong...
Udemy
Help Desk - Manager
To assist an individual seeking employment as a Help Desk manager, this program aims to provide an overview of the typical knowledge and skills required, without focusing on any one technology...
Register to search for more online courses. >>>

Title Synonyms

Users interested in this job title also searched for the following job title

Salary for Help Desk Analyst Jobs in Hanover, MD

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireTechnology research efforts.
Licensing / Certification

Required or preferred licenses and certifications for Help Desk Analyst positions.

Highest Education Level

Help Desk Analysts in Hanover, MD offer the following education background
Bachelor's Degree
43.8%
Master's Degree
23.0%
Associate's Degree
14.4%
Vocational Degree or Certification
9.7%
High School or GED
6.3%
Doctorate Degree
1.6%
Some College
0.9%
Some High School
0.3%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Help Desk Analysts in Hanover, MD
2-4 years
36.5%
Less than 1 year
25.1%
1-2 years
23.2%
4-6 years
10.7%
None
3.2%
6-8 years
0.8%
10+ years
0.6%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Help Desk Analyst position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Help Desk Analyst Related Career Advice Articles

group of IT professionals working on a software program
5 IT Jobs to Help You Get Started in the Technology Industry

Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.

Read article »
How to become a software developer
How to Become a Software Developer

Find the answers to the questions you have about how to become a software developer, including how long does it take to become a software developer and what does a software developer do.

Read article »
employee creating a tech portfolio
How to Create a Tech Portfolio for Your Next Job Interview

Learn how to Impress recruiters and show off your best work with these tips for creating a powerful tech portfolio.

Read article »