Help Desk Analyst Jobs in Chestertown, MD
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Audio/Visual and Classroom Support Specialist
- Chestertown, MD
- 20 days ago
- Chestertown, MD
- 20 days ago
Job Summary The position is responsible for the installation and maintenance of standard classroom audio/visual equipment under the direction of the Senior Director of IT Operations as part of the...
- Edgewood, MD (20 miles from Chestertown, MD)
- 30+ days ago
- Edgewood, MD (20 miles from Chestertown, MD)
- 30+ days ago
Extensive knowledge of Desktop and Network Operating Systems on a Wide Area Network preferred. Certification in the following areas is preferred. (MCITP, VCP VMware, Azure Cloud Services)....
Project Management Office Support Specialist
- Aberdeen Proving Ground, MD (17 miles from Chestertown, MD)
- 45+ days ago
- Aberdeen Proving Ground, MD (17 miles from Chestertown, MD)
- 45+ days ago
Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services....
Responsibilities: Acts as initial contact for all technical support required for computer workstation software, telephone, network, operating system, printing, and Internet access problems....
- Aberdeen, MD (22 miles from Chestertown, MD)
- 45+ days ago
- Aberdeen, MD (22 miles from Chestertown, MD)
- 45+ days ago
development teams to restore service and correct core problems Non-remote (relocation incentive may be available) Qualifications EDUCATION AND EXPERIENCE: Must have a High School Diploma with five...
- Aberdeen Proving Ground, MD (17 miles from Chestertown, MD)
- 60+ days ago
- Aberdeen Proving Ground, MD (17 miles from Chestertown, MD)
- 60+ days ago
Must have expertise in Windows operating systems 8/10 for PCs and 2012/2016 on the server-side. Knowledge of Windows PC and server configuration and integration....
Enterprise Service Desk Technician II
- Aberdeen Proving Ground, MD (17 miles from Chestertown, MD)
- 60+ days ago
- Aberdeen Proving Ground, MD (17 miles from Chestertown, MD)
- 60+ days ago
At Agile Defense we know that action defines the outcome and new challenges require new solutions. Thats why we always look to the future and embrace change with an unmovable spirit and the...
- Dundalk, MD (22 miles from Chestertown, MD)
- 60+ days ago
- Dundalk, MD (22 miles from Chestertown, MD)
- 60+ days ago
Requirements: 1 - 2 years' experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without...
Network and Audio Visual Cabling Support Specialist
- Aberdeen Proving Ground, MD (17 miles from Chestertown, MD)
- 90+ days ago
- Aberdeen Proving Ground, MD (17 miles from Chestertown, MD)
- 90+ days ago
Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services....
Service Desk Technician (Intermediate-Level)
- Aberdeen Proving Ground, MD (17 miles from Chestertown, MD)
- 90+ days ago
- Aberdeen Proving Ground, MD (17 miles from Chestertown, MD)
- 90+ days ago
Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services....
Demographic Data for Chestertown, MD
Moving to Chestertown, MD? Find some basic demographic data about Chestertown, MD below.
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Salary for Help Desk Analyst Jobs in Chestertown, MD
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Chestertown, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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