Help Desk Analyst Jobs in Aberdeen Proving Ground, MD
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Nottingham, MD (17 miles from Aberdeen Proving Ground, MD)
- 1 day ago
- Nottingham, MD (17 miles from Aberdeen Proving Ground, MD)
- 1 day ago
Position: Service Desk Technician II Hours of Work: Full-time, Non-Exempt Supervisory Responsibility: None In This Role, You Will… Provide second-level functions and escalation support for the IT...
Helpdesk Support Specialist III
- Aberdeen Proving Ground, MD
- 3 days ago
- Aberdeen Proving Ground, MD
- 3 days ago
Identify and resolve issues across various operating systems, including computer imaging, profile creation, application installation, and hardware/software upgrades....
Building & Technology Support Specialist
- Bel Air, MD (12 miles from Aberdeen Proving Ground, MD)
- 5 days ago
- Bel Air, MD (12 miles from Aberdeen Proving Ground, MD)
- 5 days ago
The Building & Technology Support Specialist serves as central control point for Maryland Public Information Act and other external and internal Agency requests for Body Worn Camera and In-Car...
- Dundalk, MD (21 miles from Aberdeen Proving Ground, MD)
- 7 days ago
- Dundalk, MD (21 miles from Aberdeen Proving Ground, MD)
- 7 days ago
Requirements: 1 - 2 years' experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without...
IT Service Desk Support Technician
- North East, MD (14 miles from Aberdeen Proving Ground, MD)
- 7 days ago
- North East, MD (14 miles from Aberdeen Proving Ground, MD)
- 7 days ago
Troubleshoot Windows & Mac application software and operating systems in order to diagnose and resolve problems....
Electronic Meeting Technographer / Helpdesk II Support
- Aberdeen Proving Ground, MD
- 13 days ago
- Aberdeen Proving Ground, MD
- 13 days ago
Service requests may require resolution across multiple operating systems such as Windows, Linux, UNIX, and Mac....
IT Support Technician (Middle River, MD)
- Middle River, MD (14 miles from Aberdeen Proving Ground, MD)
- 13 days ago
- Middle River, MD (14 miles from Aberdeen Proving Ground, MD)
- 13 days ago
Installs and configures supported device operating systems. Performs routine diagnostics and maintenance with multiple operating systems....
Service Desk Technician Associate
- Aberdeen Proving Ground, MD
- 21 days ago
- Aberdeen Proving Ground, MD
- 21 days ago
. + Collaborate with network services, systems engineering, and applications development teams to identify and correct problems. + Recommend modifications to systems to reduce user issues and enhance...
Service Desk Technician Intermediate
- Aberdeen Proving Ground, MD
- 21 days ago
- Aberdeen Proving Ground, MD
- 21 days ago
. + Collaborate with network services, systems engineering, and applications development teams to identify and correct problems. + Recommend modifications to systems to reduce user issues and enhance...
IT Support Engineer I , OpsTechIT
- Sparrows Point, MD (20 miles from Aberdeen Proving Ground, MD)
- 25 days ago
- Sparrows Point, MD (20 miles from Aberdeen Proving Ground, MD)
- 25 days ago
About The Role As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems...
Network and Audio Visual Cabling Support Specialist
- Aberdeen Proving Ground, MD
- 30+ days ago
- Aberdeen Proving Ground, MD
- 30+ days ago
Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services....
- Aberdeen Proving Ground, MD
- 30+ days ago
- Aberdeen Proving Ground, MD
- 30+ days ago
Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services....
Service Desk Technician (Intermediate-Level)
- Aberdeen Proving Ground, MD
- 30+ days ago
- Aberdeen Proving Ground, MD
- 30+ days ago
Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services....
- Aberdeen Proving Ground, MD
- 45+ days ago
- Aberdeen Proving Ground, MD
- 45+ days ago
At Agile Defense we know that action defines the outcome and new challenges require new solutions. Thats why we always look to the future and embrace change with an unmovable spirit and the...
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Aberdeen Proving Ground, MD
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Aberdeen Proving Ground, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Written Communication
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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