Help Desk Analyst Jobs in Aberdeen Proving Ground, MD
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- SAIC
- Aberdeen Proving Ground, MD
- 2 hours ago
- Aberdeen Proving Ground, MD
- 2 hours ago
Mission System / Operating System Service Restarts. Dataflow Issue Ticket Creation. Engage support from external dataflow partners for resolution of problems....
In Person Full Time- SAIC
- Aberdeen Proving Ground, MD
- 2 hours ago
- Aberdeen Proving Ground, MD
- 2 hours ago
2613192 Location: Aberdeen Proving Ground, MD, US Date Posted: 2026-06-03 Category: Information Technology Subcategory: Technical Svcs Schedule: Full-Time Shift: Day Job Travel: Yes - 10% of the...
In Person Full TimeIT Support Engineer I, Ops Tech Solutions (OTS)
- Amazon
- Sparrows Point, MD (20 miles from Aberdeen Proving Ground, MD)
- 12 hours ago
- Sparrows Point, MD (20 miles from Aberdeen Proving Ground, MD)
- 12 hours ago
About The Role As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems...
In Person- Bering Straits Native Corporation
- Aberdeen, MD (4 miles from Aberdeen Proving Ground, MD)
- 1 day ago
- Aberdeen, MD (4 miles from Aberdeen Proving Ground, MD)
- 1 day ago
About Bering Straits Professional Services, LLC Bering Straits Professional Services (BSPS) is committed to world-class management of global logistics, training and procurement services for U.S....
In Person- A & T SYSTEMS INC
- Aberdeen Proving Ground, MD
- 2 days ago
- Aberdeen Proving Ground, MD
- 2 days ago
The IT Help Desk Support - Tier II provides intermediate-level technical support for enterprise information technology systems under the IMCS IV contract at Aberdeen Proving Grounds (APG), MD....
In PersonService Desk Technician (Intermediate-Level)
- Link Solutions, Inc.
- Aberdeen Proving Ground, MD
- 5 days ago
- Aberdeen Proving Ground, MD
- 5 days ago
Company Description Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of...
In PersonSenior IT Help Desk Technician
- Caelum Research Corporation
- Aberdeen Proving Ground, MD
- 16 days ago
- Aberdeen Proving Ground, MD
- 16 days ago
Security+CE or equivalent) ITIL Foundation strongly desired Scope: As part of an on-site Customer Support Team, provide help desk support to the Army Test and Evaluation Command (ATEC) HQ and Aberdeen...
In Person- Empowering Minds Resour
- Edgewood, MD (7 miles from Aberdeen Proving Ground, MD)
- 20 days ago
- Edgewood, MD (7 miles from Aberdeen Proving Ground, MD)
- 20 days ago
. · Proficiency with Windows operating systems (Windows 11 preferred). · Experience with Microsoft 365 Office Suite, remote support tools, and cloud-based applications. · Basic understanding of networking...
HybridIT Support Associate II, Ops Tech Solutions (OTS)
- Amazon
- Sparrows Point, MD (20 miles from Aberdeen Proving Ground, MD)
- 30+ days ago
- Sparrows Point, MD (20 miles from Aberdeen Proving Ground, MD)
- 30+ days ago
systems support experience or equivalent experience Preferred Qualifications - CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant...
In PersonIT Technical Support Specialist
- RSC2, Inc.
- Aberdeen Proving Ground, MD
- 30+ days ago
- Aberdeen Proving Ground, MD
- 30+ days ago
Job Requirements Aberdeen Proving Ground, MD Top Secret Polygraph Unspecified Senior Level Career (10+ yrs experience) $75,000 - $176,000 Job Description Responsibilities: Provides subject matter...
In PersonPart-Time IT Support Technician Manufacturing
- Dahl Consulting
- Millington, MD (19 miles from Aberdeen Proving Ground, MD)
- 45+ days ago
- Millington, MD (19 miles from Aberdeen Proving Ground, MD)
- 45+ days ago
The position requires strong troubleshooting skills, experience with Windows operating systems, and the ability to work both independently and collaboratively....
In Person Part TimeNetwork and Audio Visual Cabling Support Specialist
- Link Solutions, Inc.
- Aberdeen Proving Ground, MD
- 60+ days ago
- Aberdeen Proving Ground, MD
- 60+ days ago
Company Description Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of...
In PersonProject Management Office Support Specialist
- Link Solutions, Inc.
- Aberdeen Proving Ground, MD
- 90+ days ago
- Aberdeen Proving Ground, MD
- 90+ days ago
Company Description Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of...
In PersonHelp Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Aberdeen Proving Ground, MD
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Aberdeen Proving Ground, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Windows Server
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
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