Help Desk Analyst Jobs in New Gloucester, ME
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- South Portland, ME (23 miles from New Gloucester, ME)
- 20 hours ago
- South Portland, ME (23 miles from New Gloucester, ME)
- 20 hours ago
Configure, install, and prepare new computers, operating systems, software, and peripherals for end-users. Provide network technical support, including Internet and resource access....
Learning Technology Support Specialist
- New Gloucester, ME
- 21 hours ago
- New Gloucester, ME
- 21 hours ago
Job Details Job Location: Pineland Campus - New Gloucester, ME Position Type: Distance Education - Full Time Education Level: 2 Year Degree Salary Range: Undisclosed Description The Opportunity:...
Business Unit Application Support Analyst III (US)
- South Portland, ME (23 miles from New Gloucester, ME)
- 22 hours ago
- South Portland, ME (23 miles from New Gloucester, ME)
- 22 hours ago
Work Location: Mount Laurel, New Jersey, United States of America Hours: 40 Pay Details: $33.00 - $49.50 USD TD is committed to providing fair and equitable compensation opportunities to all...
IT Systems and Support Engineer
- Standish, ME (18 miles from New Gloucester, ME)
- 2 days ago
- Standish, ME (18 miles from New Gloucester, ME)
- 2 days ago
Strong understanding of computer hardware, operating systems (Windows, macOS, Linux), and common software applications....
Demographic Data for New Gloucester, ME
Moving to New Gloucester, ME? Find some basic demographic data about New Gloucester, ME below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in New Gloucester, ME
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in New Gloucester, ME offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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