Help Desk Analyst Jobs in Augusta, ME
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Oracle Analytics Support Engineer (US citizenship required)
- Augusta, ME
- 1 day ago
- Augusta, ME
- 1 day ago
at Oracle in Augusta, Maine, United States Job Description Job Description Fusion Data Intelligence Content Development aims to enable customers to fully leverage their data by offering top-tier...
systems + Proficient with task management, customer relationship management software; with good understanding of Microsoft Office suite + Excellent communication skills and ability to work in a team...
systems + Proficient with task management, customer relationship management software; with good understanding of Microsoft Office suite + Excellent communication skills and ability to work in a team...
Service Desk Technician - Bilingual Dutch/English - ZF4J1_15-5953
- Augusta, ME
- 3 days ago
- Augusta, ME
- 3 days ago
Provides support for Microsoft Operating Systems (Windows7, Windows 10). Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365)....
Information Systems Support Specialist II - Network Services/Voice Services
- Augusta, ME
- 6 days ago
- Augusta, ME
- 6 days ago
OFFICE OF INFORMATION TECHNOLOGY - MAINE IT NETWORK SERVICES/VOICE SERVICES GROUP Opening Date: June 9, 2025 Closing Date: June 24, 2025 Job Class Code: 0931 Grade: 23 Salary: $56,666.48 -...
Department of Health and Human Services (DHHS) Management Analyst I Opening Date: June 3, 2025 Closing Date: June 16, 2025 Job Class Code: 0392 Grade: 21 (Pro/Tech) Salary: $45,801.60 - $64,105.60...
Technical Support, Medical Imaging (HL7 and DICOM) at FUJIFILM in Augusta, Maine, United States Job Description Position Overview The Technical Support Engineer, MI - II (Tier II) handles remote...
. + Experience working with web application development teams. + Familiarity with Atlassian tools such as JIRA, Co...
Remote WorkSenior Technical Support Engineer - HCM Cloud Absence Management and Time and Labor
- Augusta, ME
- 21 days ago
- Augusta, ME
- 21 days ago
at Oracle in Augusta, Maine, United States Job Description Job Description Position Overview: Position is for a Technical Support Professional with a functional background in Human Capital...
MES Opcenter/Camstar Technical Support Engineer - Remote
- Augusta, ME
- 23 days ago
- Augusta, ME
- 23 days ago
at Cognizant in Augusta, Maine, United States Job Description Required Technical Skills - Camstar/Opcenter, MES, Cloud platform,. NET, Sql/Oracle(Database), ERP & Equipment Integration. OPC, IOT,...
Remote WorkProvides support for Microsoft Operating Systems (Windows7, Windows 10). Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365)....
With Confluent, organizations can harness the full power of continuously flowing data to innovate and win in the modern digital world. We have a purpose that drives us to do better every day -...
Remote WorkPosition Overview** The LEAD PROJECT TEAM SUPPORT ENGINEER-MI provides remote technical, applications and system support for HCUS customers and supported business units. This role primarily...
. + Knowledge of operating systems ( WINDOWS, LINUX ). + Hands on Linux shell commands to configure servers, track memory & disk usage, file m...
Job Title: Lead Analyst - Database Support SQL Server DBA Department: Infrastructure Middleware & DB Reports to: Supervisor - Infrastructure Middleware & DB Location: In Office, Augusta ME, Orange...
Demographic Data for Augusta, ME
Moving to Augusta, ME? Find some basic demographic data about Augusta, ME below.
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Salary for Help Desk Analyst Jobs in Augusta, ME
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Augusta, ME offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Written Communication
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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