Help Desk Analyst Jobs in Augusta, ME
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
at Oracle in Augusta, Maine, United States Job Description Job Description Global SaaS & Apps UL Delivery organization is a global, innovative, open-minded, and diverse team of highly skilled...
Provides support for Microsoft Operating Systems (Windows7, Windows 10). Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365)....
at Oracle in Augusta, Maine, United States Job Description Job Description Global SaaS & Apps UL Delivery organization is a global, innovative, open-minded, and diverse team of highly skilled...
at GovCIO in Augusta, Maine, United States Job Description Overview GovCIO is currently hiring for a Help Desk Analyst to support the Department of Veteran Affairs (VA)....
Remote Workat Staffing Solutions Organization in Augusta, Maine, United States Job Description Staffing Solutions Organization LLC ( SSO ), an affiliate of Public Consulting Group LLC ( PCG ), is focused on...
Job Title: Lead Analyst - Database Support SQL Server DBA Department: Infrastructure Middleware & DB Reports to: Supervisor - Infrastructure Middleware & DB Location: In Office, Augusta ME, Orange...
Oracle Analytics Support Engineer (US citizenship required)
- Augusta, ME
- 21 days ago
- Augusta, ME
- 21 days ago
at Oracle in Augusta, Maine, United States Job Description Job Description Fusion Data Intelligence Content Development aims to enable customers to fully leverage their data by offering top-tier...
HRMS Systems Support Analyst (Workday Focus)- Local to Maine 3hrs Radius
- Augusta, ME
- 22 days ago
- Augusta, ME
- 22 days ago
Qualifications Prior experience as a Business Analyst, Help Desk Analyst, or in a user support role involving enterprise systems. Strong analytical, organizational, and communication skills....
Service Desk Technician - Bilingual Dutch/English - YHZ8H_15-5953
- Augusta, ME
- 28 days ago
- Augusta, ME
- 28 days ago
Provides support for Microsoft Operating Systems (Windows7, Windows 10). Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365)....
Provides support for Microsoft Operating Systems (Windows7, Windows 10). Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365)....
Demographic Data for Augusta, ME
Moving to Augusta, ME? Find some basic demographic data about Augusta, ME below.
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Salary for Help Desk Analyst Jobs in Augusta, ME
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Augusta, ME offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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