Help Desk Analyst Jobs in Augusta, ME
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Skills Help desk support, Help desk, Service desk, Windows OS, Troubleshooting, Customer service, Phone support, Technical support Top Skills Details Help desk support,Help desk,Service desk,Windows...
Serves as a contact for users having problems using computer software, hardware, and operating systems, and escalates, as necessary....
Information System Support Specialist - Client Technology Services
- Augusta, ME
- 1 day ago
- Augusta, ME
- 1 day ago
system administration responsibilities....
Help Desk Analyst Location: Onsite Augusta-Maine Top 3 Skills: 1 to 3 years of experience in a similar role Experience with Windows OS Must have strong written and verbal communication skills Job Description...
The individual will uninstall, repair, or update software and operating systems. The individual will perform advanced troubleshooting and remediation via remote support....
The individual will uninstall, repair, or update software and operating systems. The individual will perform advanced troubleshooting and remediation via remote support....
The individual will uninstall, repair, or update software and operating systems. The individual will perform advanced troubleshooting and remediation via remote support....
Serves as a contact for users having problems using computer software, hardware, and operating systems, and escalates as necessary....
Serves as a contact for users having problems using computer software, hardware, and operating systems, and escalates as necessary....
Serves as a contact for users having problems using computer software, hardware, and operating systems, and escalates as necessary....
Help Desk Support Work Location: 100% Onsite : 101 Hospital St Augusta, ME Top 3 Skills: 1 to 3 years of experience in a similar role Experience with Windows OS Must have strong written and verbal communication...
Desktop Support &Strong Customer service (Client Technologies Specialist) - Need local to Maine
- Augusta, ME
- 2 days ago
- Augusta, ME
- 2 days ago
The individual will uninstall, repair, or update software and operating systems. The individual will perform advanced troubleshooting and remediation via remote support....
Sr. Technical Support Specialist - Cloud Center of Excellence
- Augusta, ME
- 6 days ago
- Augusta, ME
- 6 days ago
OFFICE OF INFORMATION TECHNOLOGY - MAINE IT CLOUD CENTER OF EXCELLENCE Opening Date: April 24, 2025 Closing Date: May 8, 2025 Job Class Code: 0871 Grade: 29 Salary: $71,616.48 -...
at ASM Research, An Accenture Federal Services Compan in Augusta, Maine, United States Job Description As a Help Desk Analyst within the Defense Army Accounts ITSM team, you will be at the forefront...
at ASM Research, An Accenture Federal Services Compan in Augusta, Maine, United States Job Description As a Help Desk Analyst within the Defense Army Accounts ITSM team, you will be at the forefront...
Demographic Data for Augusta, ME
Moving to Augusta, ME? Find some basic demographic data about Augusta, ME below.
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Title Synonyms
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Salary for Help Desk Analyst Jobs in Augusta, ME
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Augusta, ME offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- Application Support
- BMC Remedy
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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