Help Desk Analyst Jobs in Shreveport, LA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Minimum Qualifications Associate degree in Computer Science, Information Technology or related field and 2 years of experience in help desk support....
?? Entry-Level IT Support Shreveport, LA Are you looking to launch your career in IT and grow with a company that values learning and development? Were hiring an Entry-Level IT Support Technician...
IT Support Engineer II, Ops Tech Solutions (OTS)
- Shreveport, LA
- 8 days ago
- Shreveport, LA
- 8 days ago
You are actively expanding your scope of knowledge by learning about software design patterns, data structures, AWS technologies and distributed systems concepts. What Do We Offer?...
- Bossier City, LA (5 miles from Shreveport, LA)
- 19 days ago
- Bossier City, LA (5 miles from Shreveport, LA)
- 19 days ago
Ability to install, configure, maintain, and trouble-shoot Windows operating systems and desktop applications at elevated heights....
systems support experience - High school or equivalent - Experience troubleshooting integrated and interdependent computer systems - Experience maintaining zebra thermal printers, troubleshooting thin...
Information Technology Assistant Manager - DTN
- Shreveport, LA
- 28 days ago
- Shreveport, LA
- 28 days ago
Metro Aviation, Inc. is seeking an Information Technology Assistant Manager to work as an integral part of the Metro team at Metro Aviation, Inc. Headquarters in Shreveport, Louisiana. Click Here...
Professional experience with Windows based operating systems including installation, system administration or troubleshooting....
Level 2 Desk Engineer Shreveport, LA Description Shreveport, LApany hiring IT Desk Engineers paying $70K doe. This position goes directly onto thepany's payroll! Focuses on advanced...
Strong in Communication skills and interpersonal skills with experience in IT Hardware & Software Asset Management services Experience in managing PC and Mobile Assets in ServiceNow module and...
systems....
Customer Support Engineer II - Bossier
- Bossier City, LA (5 miles from Shreveport, LA)
- 90+ days ago
- Bossier City, LA (5 miles from Shreveport, LA)
- 90+ days ago
External Job Title Customer Support Engineer II - Bossier Overview Why We Need Your Talents: At Live! we pride ourselves in our exceptional people. Our Team Members are the foundation of our...
Careers at SUSLA JOB SUMMARY The Technical Helpdesk Assistant will provide technical support and assist in troubleshooting of various end-user problems. The staff will provide on-site and virtual...
You are actively expanding your scope of knowledge by learning about software design patterns, data structures, AWS technologies and distributed systems concepts. What Do We Offer?...
Demographic Data for Shreveport, LA
Moving to Shreveport, LA? Find some basic demographic data about Shreveport, LA below.
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Salary for Help Desk Analyst Jobs in Shreveport, LA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Shreveport, LA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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