Help Desk Analyst Jobs in Lake Charles, LA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Iowa, LA (13 miles from Lake Charles, LA)
- 2 days ago
- Iowa, LA (13 miles from Lake Charles, LA)
- 2 days ago
Job Summary: The Application Support Analyst role will be focused on supporting all MoD applications used by Trapeze customers. This person will be working directly with customers and internal...
- Iowa, LA (13 miles from Lake Charles, LA)
- 5 days ago
- Iowa, LA (13 miles from Lake Charles, LA)
- 5 days ago
databases and reading / writing T-SQL Previous experience with property tax software support and or knowledge of the property tax life cycle Experience with the following: SQL, Excel, Crystal Reports...
Building on our past. Ready for the future Worley is a global professional services company of energy, chemicals and resources experts headquartered in Australia. Right now, we're bridging two...
- Lake Charles, LA (8 miles from Lake Charles, LA)
- 45+ days ago
- Lake Charles, LA (8 miles from Lake Charles, LA)
- 45+ days ago
Position/Application Information McNeese State University is accepting internal * applications to fill the position of IT Client Support Specialist in the Office of Information Technology. This is...
Demographic Data for Lake Charles, LA
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Salary for Help Desk Analyst Jobs in Lake Charles, LA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Lake Charles, LA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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