Help Desk Analyst Jobs in Lafayette, LA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- PTS Advance
- Krotz Springs, LA (24 miles from Lafayette, LA)
- 14 days ago
- Krotz Springs, LA (24 miles from Lafayette, LA)
- 14 days ago
We are seeking a hands-on IT / Desk Analyst to support day-to-day IT operations at a major refinery facility in Krotz Springs, LA. This role provides on-site technical assistance for plant...
In PersonIT Support Services I - Help Desk
- Courser Employment Services LLC
- Lafayette, LA
- 30+ days ago
- Lafayette, LA
- 30+ days ago
Install, configure, and update operating systems, software, and hardware for new and existing users....
In Person- iNet - Infrastructure Networks Inc
- Lafayette, LA
- 45+ days ago
- Lafayette, LA
- 45+ days ago
Apply FIELD SUPPORT TECHNICIAN Fully Remote Lafayette, LA Apply Job Type Full-time Description As iNet continues to expand domestically and globally. We are hiring Field Support Technicians to...
RemoteIT Technical Support - Coordinator 2
- State of Louisiana
- Lafayette, LA
- 90+ days ago
- Lafayette, LA
- 90+ days ago
Experience with Windows based operating systems including installation, system administration and troubleshooting. Excellent analytical skills, effective organizational and time management skills....
In PersonDemographic Data for Lafayette, LA
Moving to Lafayette, LA? Find some basic demographic data about Lafayette, LA below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Lafayette, LA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Lafayette, LA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Windows Server
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
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