Help Desk Analyst Jobs in Jackson, LA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
IT Support Technician (Part-Time)
- Baton Rouge, LA (24 miles from Jackson, LA)
- 2 days ago
- Baton Rouge, LA (24 miles from Jackson, LA)
- 2 days ago
systems, Microsoft Office 365, andmon desktop applications Familiarity with ticketing/helpdesk systems (preferred but not required; training provided) Strong problem-solving and troubleshooting skills...
- Central, LA (24 miles from Jackson, LA)
- 4 days ago
- Central, LA (24 miles from Jackson, LA)
- 4 days ago
Strong knowledge of Windows Operating System and Apple. Demonstrated ability to think 'outside-the-box', performs research, and operates independently to devise solutions to difficult problems....
- Baton Rouge, LA (24 miles from Jackson, LA)
- 6 days ago
- Baton Rouge, LA (24 miles from Jackson, LA)
- 6 days ago
The Help Desk Analyst 1 provides primary support services to internal users by effectively troubleshooting, diagnosing and resolving user issues and work requests in accordance with service level agreements...
- Baton Rouge, LA (24 miles from Jackson, LA)
- 7 days ago
- Baton Rouge, LA (24 miles from Jackson, LA)
- 7 days ago
Essential Position (Y/N): LSUE is an Equal Opportunity Employer....
- Central, LA (24 miles from Jackson, LA)
- 13 days ago
- Central, LA (24 miles from Jackson, LA)
- 13 days ago
Retail IT Support Technician Princess Polly - 3.1 West Hollywood, CA Job Details Full-time $75,000 - $85,000 a year 10 hours ago Qualifications Management Field service Mid-level Windows CompTIA...
It Technical Support Analyst 3
- Baton Rouge, LA (24 miles from Jackson, LA)
- 13 days ago
- Baton Rouge, LA (24 miles from Jackson, LA)
- 13 days ago
The Louisiana Special School District (LSSD) is an education service agency who provides services to the Louisiana Special Schools (Louisiana School for the Deaf, Louisiana School for the Visually...
- Baton Rouge, LA (24 miles from Jackson, LA)
- 13 days ago
- Baton Rouge, LA (24 miles from Jackson, LA)
- 13 days ago
Support Windows 10 operating systems, including installation, configuration, and maintenance. Assist with user account management, including password resets and access permissions....
Technical Support Engineer III
- Central, LA (24 miles from Jackson, LA)
- 19 days ago
- Central, LA (24 miles from Jackson, LA)
- 19 days ago
HealthSource of Ohio is seeking to hire a Technical Support Engineer III who is passionate about providing quality customer service to our employees and communities. We are looking for Friendly,...
- Baton Rouge, LA (24 miles from Jackson, LA)
- 20 days ago
- Baton Rouge, LA (24 miles from Jackson, LA)
- 20 days ago
Essential Position (Y/N): LSU is an Equal Opportunity Employer....
- Baton Rouge, LA (24 miles from Jackson, LA)
- 20 days ago
- Baton Rouge, LA (24 miles from Jackson, LA)
- 20 days ago
Mary Bird Perkins Cancer Center is Louisianas leading cancer care organization, caring for more patients each year than any other facility in the region. And with strategic hospital and physician...
Professional experience with Windows based operating systems including installation, system administration or troubleshooting....
Remote Desktop Support - Coordinator 1
- Baton Rouge, LA (24 miles from Jackson, LA)
- 30+ days ago
- Baton Rouge, LA (24 miles from Jackson, LA)
- 30+ days ago
Professional experience with Windows based operating systems, various computer hardware, Remote Control software, Ticketing System software, or Active Directory....
Remote WorkIT Technical Support - Coordinator 1
- Baton Rouge, LA (24 miles from Jackson, LA)
- 60+ days ago
- Baton Rouge, LA (24 miles from Jackson, LA)
- 60+ days ago
Professional experience with Windows based operating systems including installation, system administration or troubleshooting....
Demographic Data for Jackson, LA
Moving to Jackson, LA? Find some basic demographic data about Jackson, LA below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Jackson, LA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Jackson, LA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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