Help Desk Analyst Jobs in Gonzales, LA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- LWCC
- Baton Rouge, LA (21 miles from Gonzales, LA)
- 5 days ago
- Baton Rouge, LA (21 miles from Gonzales, LA)
- 5 days ago
Help Desk Analyst Req #147 Louisiana Workers' Compensation Corporation, 2237 S....
In PersonIT Support Associate II, Ops Tech Solutions (OTS)
- Amazon.com, Inc.
- Baton Rouge, LA (21 miles from Gonzales, LA)
- 8 days ago
- Baton Rouge, LA (21 miles from Gonzales, LA)
- 8 days ago
systems support experience or equivalent experience Preferred Qualifications CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant...
In Person- TATA Consultancy Services
- Saint Gabriel, LA (10 miles from Gonzales, LA)
- 30+ days ago
- Saint Gabriel, LA (10 miles from Gonzales, LA)
- 30+ days ago
Must Have Technical/Functional Skill Good knowledge about Laptop/Desktop device management and troubleshooting for operating System Troubleshooting Audio/Video devices in meeting rooms Management and...
In PersonJOB SUMMARY: The Tech Support Specialist I, II is an integral part of the continued stability and growth of REV by serving as a front-line representative of the REV brand. The Tech Support...
Remote- ISC Constructors LLC
- Baton Rouge, LA (21 miles from Gonzales, LA)
- 45+ days ago
- Baton Rouge, LA (21 miles from Gonzales, LA)
- 45+ days ago
Familiarity with Microsoft 365 applications and Windows operating systems. Basic understanding of networking concepts preferred. CompTIA A+ certification is a plus....
In PersonIT Technical Support - Coordinator 1
- University of New Orleans
- Baton Rouge, LA (21 miles from Gonzales, LA)
- 60+ days ago
- Baton Rouge, LA (21 miles from Gonzales, LA)
- 60+ days ago
Professional experience with Windows based operating systems including installation, system administration or troubleshooting....
In PersonDemographic Data for Gonzales, LA
Moving to Gonzales, LA? Find some basic demographic data about Gonzales, LA below.
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Salary for Help Desk Analyst Jobs in Gonzales, LA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Gonzales, LA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- Citrix
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
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