Help Desk Analyst Jobs in Louisville, KY
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
TEKsystems is in search of an entry level IT support candidate to join our System Support Specialist team. This role will be responsible for systems monitoring, troubleshooting hardware &...
CS System End User Support Analyst II or Sr.
- Louisville, KY
- 23 hours ago
- Louisville, KY
- 23 hours ago
Company Summary Statement Louisville Gas and Electric Company and Kentucky Utilities Company, part of the PPL Corporation (NYSE: PPL) family of companies, are regulated utilities that serve more...
- Jeffersonville, IN (4 miles from Louisville, KY)
- 3 days ago
- Jeffersonville, IN (4 miles from Louisville, KY)
- 3 days ago
Job Title: Help Desk Analyst 2 Company: American Commercial Barge Line Location: ACBL HQ - Jeffersonville, IN Job Type: Full-Time; Salary We are seeking a detail-oriented and customer-focused Help Desk...
Job Description: ESSENTIAL JOB FUNCTIONS Teaches, models, and coaches activities of daily living (ADL) (e. g., personal hygiene, housekeeping, meal preparation, money management, educational and...
- Jeffersonville, IN (4 miles from Louisville, KY)
- 7 days ago
- Jeffersonville, IN (4 miles from Louisville, KY)
- 7 days ago
Responsible for providing technical assistance and support related to information technology systems (hardware and software). Responds to incidents, runs diagnostic programs, isolates problem, and...
Volunteers of America National Services is seeking a Technology Support Specialist to join our team! This position will service the PACE locations in Kentucky. Location(s): 960 South 4th Street...
Remote Work- Jeffersonville, IN (4 miles from Louisville, KY)
- 8 days ago
- Jeffersonville, IN (4 miles from Louisville, KY)
- 8 days ago
Insight Global is looking for a Help desk representative to work on-site for the Presbyterian Church Foundation in Jeffersonville, Indiana. They will be providing tier 1 and 2 support for all of...
Must Have Technical/Functional Skills Exp in Desktop support /End user support Engg. Knowledge of MS Intune and SCCM. Troubleshooting knowledge on Windows and Mac laptops/desktops. Comprehensive...
WHO WE ARE AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevateexperiences,create new value, and enableorganizations to thrive and grow....
Remote WorkPrincipal Electrical Production Support Engineer - Onsite Louisville, KY
- Louisville, KY
- 9 days ago
- Louisville, KY
- 9 days ago
Date Posted: 2025-08-07 Country: United States of America Location: KY201: RMS Louisville 6201 Strawberry Lane Louisville, KY 40214, Louisville, KY, 40202 USA Position Role Type: Onsite U.S....
Direct Support Specialist, Full time - Addictions
- Louisville, KY
- 10 days ago
- Louisville, KY
- 10 days ago
Job Description: ESSENTIAL JOB FUNCTIONS Teaches, models, and coaches activities of daily living (ADL) (e. g., personal hygiene, housekeeping, meal preparation, money management, educational and...
You'll be expected to escalate unresolved or critical incidents to Senior Enterprise Support Engineers or application development teams as needed....
We're seeking a skilled and service-oriented Technical Support Specialist. This role involves providing hands-on technical support for staff, including hardware and software troubleshooting,...
This is a long-term contract for a Helpdesk Analyst onsite in Louisville, KY No Corp to Corp, H1B Visa and No Sponsorship provided- no outside Vendors- do not reach out Must pass background and...
Hybrid IT Field Technician/Help Desk Technician
- Louisville, KY
- 14 days ago
- Louisville, KY
- 14 days ago
Strong knowledge of desktop operating systems and productivity software. In the fields for practice-level support. Will need to travel when necessary. Troubleshooting and analytical skills....
Demographic Data for Louisville, KY
Moving to Louisville, KY? Find some basic demographic data about Louisville, KY below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Analyst Jobs in Louisville, KY
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Louisville, KY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Help Desk Analyst Related Career Advice Articles
5 IT Jobs to Help You Get Started in the Technology Industry
Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.
Read article »
How to Become a Software Developer
Find the answers to the questions you have about how to become a software developer, including how long does it take to become a software developer and what does a software developer do.
Read article »
How to Create a Tech Portfolio for Your Next Job Interview
Learn how to Impress recruiters and show off your best work with these tips for creating a powerful tech portfolio.
Read article »