Help Desk Analyst Jobs in Kentucky
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Cognizant Technology Solutions
- Louisville, KY
- 5 days ago
- Louisville, KY
- 5 days ago
Role: Production Support Engineer Location: Candidates will need to be based in US and can work remotely from any part of US. Please note this role is not able to offer visa transfer or...
RemoteClinical Service Desk Helpdesk (EMR Systems) Associate - Remote
- NTT DATA Americas, Inc
- Bowling Green, KY
- 7 days ago
- Bowling Green, KY
- 7 days ago
At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company''s growth and market...
RemoteSave the Children For over 100 years, Save the Children has been fighting for the rights of children. The right to a healthy start in life. To have access to education. To be in a safe...
Remote InternshipClinical Service Desk Helpdesk Associate (remote)
- NTT Communications
- Bowling Green, KY
- 13 days ago
- Bowling Green, KY
- 13 days ago
Req ID: 372537 NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and...
RemoteComputer Support Specialist II
- University of Kentucky
- Princeton, KY
- 28 days ago
- Princeton, KY
- 28 days ago
Skills / Knowledge / Abilities Knowledge of Microsoft Operating Systems, Office Suites, Mac OS, peer-to-peer networking, strong technical and troubleshooting skills, strong verbal and written communication...
Remote HybridIT Desktop Support- Shepherdsville,Kentucky, USA (Dispatch/On Demand)
- Axiom Technologies
- Shepherdsville, KY
- 45+ days ago
- Shepherdsville, KY
- 45+ days ago
Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com. We are...
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Salary for Help Desk Analyst Jobs in Kentucky
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Kentucky offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- Citrix
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
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