Help Desk Analyst Jobs in Kentucky
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Why choose LifeSkills? Opportunity to work for a nonprofit corporation passionate about the quality of care and providing a thoughtful approach for improving the lives of families in crisis since...
Job Summary Join us in UK Online! The UKO Digital Design Specialist will design engaging web pages and graphical assets for outreach to prospective online students, supported faculty, and other...
Help Desk Support-Senior, IS Enterprise Services, Days, Hybrid (KY/IN Residents Only)
- Louisville, KY
- 1 day ago
- Louisville, KY
- 1 day ago
Responsibilities The Help Desk Support-Senior role provides support to end-users for PC, server applications, and hardware....
Help Desk Support-Associate, IS Enterprise Services, Days, Hybrid (KY/IN Residents Only)
- Louisville, KY
- 1 day ago
- Louisville, KY
- 1 day ago
Responsibilities The Help Desk Support Associate is responsible for providing Tier 1 support to the Norton Healthcare internal customer base....
Desktop Support Technician La Grange, KY JOB DESCRIPTION: We are looking for a knowledgeable, experienced Desktop Support technician with a high aptitude for customer service to work at Kentucky...
Medical Laboratory Scientist - Technical Support Specialist
- Lexington, KY
- 2 days ago
- Lexington, KY
- 2 days ago
Diagnostica Stago, Inc., (DSI) is an industry leader in the science of hemostasis and thrombosis. Stago provides the total commitment of global resources and responsiveness, coupled with cutting...
systems, networks, databases and network security concepts and tools is required + Experience with multi-platform Windows O/S required + Experience using ITSM Ticketing tools (e.g., Service Now, Remedy...
Help Desk Technician Ongoing Contract Frankfort, KY We are hiring entry-level IT support technicians to support our government client. This individual will be responsible for fielding calls...
The IT Support Specialist/ Help Desk Support Specialist is responsible for providing technical support across hardware, software, and systems for employees....
systems Working knowledge of Microsoft Office applications Ability to receive training and retain new knowledge Ability to be professional and courteous...
Tier I Help Desk Location: Frankfort, KY Pay: $20/hr Job Description: We are seeking a passionate IT Support Technician to join our team in Frankfort, KY. The ideal candidate will have strong...
Shift: 3PM - 12AM ONE WEEKEND DAY REQUIRED Onsite training then FULLY REMOTE JOB DESCRIPTION An employer is looking for a contract Service Desk Specialist to support their internal employees...
Do you have experience with Driving? Are you looking for competitive pay? Are you looking for a great culture? If so, then Donan has the job for you! Donan is a problem-solving playground where...
Strong understanding of networking and operating system functions of RHEL or other Linux based servers. Experience configuring and troubleshooting VPN technologies....
Title: SCCM Architect Location: Erlanger, KY / Cincinnati, OH (Onsite 5 days) Contract Must Have Skills: Intune & SCCM Job Summary We are seeking a highly skilled and experienced End User...
Demographic Data for Kentucky
Moving to Kentucky? Find some basic demographic data about Kentucky below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Kentucky
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Kentucky offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- DHCP
- Application Support
- DNS
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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