Help Desk Analyst Jobs in Kentucky
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Service Desk Technician - Bilingual Dutch/English
- Lexington, KY
- 20 hours ago
- Lexington, KY
- 20 hours ago
Provides support for Microsoft Operating Systems (Windows7, Windows 10). Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365)....
Are you a tech-savvy problem solver with a passion for providing excellent IT support? Staffmark is hiring an IT Helpdesk Technician to support our client's warehouse operations in Hebron, KY. In...
HTC Global Services wants you. Come build new things with us and advance your career. At HTC Global you'll collaborate with experts. You'll join successful teams contributing to our clients'...
Responsibilities & Qualifications** **RESPONSIBILITIES** + Respond to user calls, emails, and trouble tickets to provide general IT support. + Create, update, and close out help desk tickets...
Remote WorkInstall, configure, and update hardware, software, and operating systems for optimal performance....
systems + Proficient with task management, customer relationship management software; with good understanding of Microsoft Office suite + Excellent communication skills and ability to work in a team...
Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Cupid/Radiant Support Specialist you will have...
Install and configure application and operating system software, including upgrades. Diagnose and repair hardware and network connectivity issues....
_ Help Desk Technician (Tier 1)_ _ 100% Onsite - Frankfort, KY (40601)_ _ Long-term Contract (ongoing, stable)_ _ Pay: $20/hr on W2_ _ Description _: Brooksource is currently seeking a number of...
Provide support for operating systems, applications, and network connectivity. Document issues and resolutions in the ticketing system....
WebEx Device Support Engineer [Erlanger, KY, 41018] | 2025-06-09 18:30:52 Job Description About the client: Our client is a global technology consulting and digital solutions company that enables...
Electrical Production Support Engineer II - Onsite Louisville, KY
- Louisville, KY
- 3 days ago
- Louisville, KY
- 3 days ago
Date Posted: 2025-06-02 Country: United States of America Location: KY201: RMS Louisville 6201 Strawberry Lane Louisville, KY 40214, Louisville, KY, 40202 USA Position Role Type: Onsite U.S....
Technical Technical Support Representative Somerset, KY Technical Support Representative, Somerset, KY FIELD TECHNICAL SUPPORT BCforward Somerset, KY (Onsite) Contractor Job Details Field...
Systems (Windows 10, Windows 11), MAC OS Office 365, and Microsoft Software (SharePoint, Teams)....
University of Kentucky Equal Employment Opportunity/M/F/disability/protected veteran status. Posting Details Job Title Computer Support Specialist II Requisition Number RE30773 Working Title...
Demographic Data for Kentucky
Moving to Kentucky? Find some basic demographic data about Kentucky below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Kentucky
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Kentucky offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- Cisco
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Written Communication
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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