Help Desk Analyst Jobs in Frankfort, KY
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Help Desk Technician Ongoing Contract Frankfort, KY We are hiring entry-level IT support technicians to support our government client. This individual will be responsible for fielding calls...
systems Working knowledge of Microsoft Office applications Ability to receive training and retain new knowledge Ability to be professional and courteous...
Tier I Help Desk Location: Frankfort, KY Pay: $20/hr Job Description: We are seeking a passionate IT Support Technician to join our team in Frankfort, KY. The ideal candidate will have strong...
As a Help Desk Analyst within the Defense Army Account's ITSM team, you will be at the forefront of technical support, playing a crucial role in maintaining the efficiency of multiple SAP ERP systems...
As a Help Desk Analyst within the Defense Army Account's ITSM team, you will be at the forefront of technical support, playing a crucial role in maintaining the efficiency of multiple SAP ERP systems...
systems, networks, databases and network security concepts and tools is required Experience with multi-platform Windows O/S required Experience using ITSM Ticketing tools (e.g., Service Now, Remedy...
The Senior Endpoint and Virtual Desktop Engineer will be responsible for overseeing the deployment, configuration, and management of endpoint devices using Microsoft Intune. This role includes...
desk support, Packaging, Application packaging Additional Skills & Qualifications There is growth opportunity to help with other parts of the team if the candidate has applicable skills....
EDB Senior Support Engineer II in Frankfort , Kentucky A Little About Us EDB provides a data and AI platform that enables organizations to harness the full power of Postgres for transactional,...
Remote WorkCribl, Inc Senior Technical Support Engineer in Frankfort , Kentucky Cribl does differently. What does that mean? It means we are a serious company that doesn't take itself too seriously; and...
Cribl, Inc Technical Support Engineer in Frankfort , Kentucky Cribl does differently. What does that mean? It means we are a serious company that doesn't take itself too seriously; and we're...
Sazerac Company Overview Build your career at Sazerac! With almost 400 years of rich history, Sazerac Company has thrived as an independent, American family-owned company with operations in the...
IT Local Technical Support Specialist (Network)
- Versailles, KY (18 miles from Frankfort, KY)
- 60+ days ago
- Versailles, KY (18 miles from Frankfort, KY)
- 60+ days ago
systems, applications, and protocols Ability to troubleshoot and solve technical problems in a timely and effective manner Excellent communication and interpersonal skills Attention to detail and accuracy...
Demographic Data for Frankfort, KY
Moving to Frankfort, KY? Find some basic demographic data about Frankfort, KY below.
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Salary for Help Desk Analyst Jobs in Frankfort, KY
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Frankfort, KY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- DHCP
- Application Support
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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