Help Desk Analyst Jobs in Florence, KY
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Assoc Technical Support Analyst
- Cincinnati, OH (14 miles from Florence, KY)
- moments ago
- Cincinnati, OH (14 miles from Florence, KY)
- moments ago
Assoc Technical Support Analyst Remote Position - USA About US CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers ("OEMs") across...
- Milford, OH (24 miles from Florence, KY)
- 1 day ago
- Milford, OH (24 miles from Florence, KY)
- 1 day ago
Technical Support Specialist 3.7 3.7 out of 5 stars Milford, OH 45150 Innova Solutions has a client that is immediately hiring for a Technical Support Specialist Position type: Fulltime/Contract...
- Hebron, KY (7 miles from Florence, KY)
- 1 day ago
- Hebron, KY (7 miles from Florence, KY)
- 1 day ago
Are you a tech-savvy problem solver with a passion for providing excellent IT support? Staffmark is hiring an IT Helpdesk Technician to support our client's warehouse operations in Hebron, KY. In...
- Cincinnati, OH (14 miles from Florence, KY)
- 2 days ago
- Cincinnati, OH (14 miles from Florence, KY)
- 2 days ago
IT Service Desk Analyst Cincinnati, OH, USA Req #4718 Friday, June 13, 2025 *This position offers an in office work arrangement with a requirement to be local in the Cincinnati region. Applicants...
Service Desk Technician - Bilingual Dutch/English
- Cincinnati, OH (14 miles from Florence, KY)
- 3 days ago
- Cincinnati, OH (14 miles from Florence, KY)
- 3 days ago
. * Provides support for Microsoft Operating Systems (Windows7, Windows 10). * Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365). * Provides support for mobile devices...
- Erlanger, KY (3 miles from Florence, KY)
- 3 days ago
- Erlanger, KY (3 miles from Florence, KY)
- 3 days ago
WebEx Device Support Engineer [Erlanger, KY, 41018] | 2025-06-09 18:30:52 Job Description About the client: Our client is a global technology consulting and digital solutions company that enables...
- Cincinnati, OH (14 miles from Florence, KY)
- 4 days ago
- Cincinnati, OH (14 miles from Florence, KY)
- 4 days ago
Desktop Support Technician JOB LOCATION: Cincinnati OH WAGE RANGE*: $20-21/hr. W2 JOB NUMBER: 25-02972 REQUIRED EXPERIENCE: Must be able to obtain a public trust 4 + years of related experience...
Epic Cupid-Radiant Support Specialist
- Cincinnati, OH (14 miles from Florence, KY)
- 4 days ago
- Cincinnati, OH (14 miles from Florence, KY)
- 4 days ago
Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Cupid/Radiant Support Specialist you will have...
- Loveland, OH (22 miles from Florence, KY)
- 6 days ago
- Loveland, OH (22 miles from Florence, KY)
- 6 days ago
Responsibilities: Manage and resolve IT Help desk support requests (including calls, emails, chats, tickets, and walk-ups) for all users within the HSO organization Effectively and efficiently communicate...
SRE/ Application Production Support Engineer
- Cincinnati, OH (14 miles from Florence, KY)
- 6 days ago
- Cincinnati, OH (14 miles from Florence, KY)
- 6 days ago
A large financial organization is seeking a Remote Application Production Support / SRE for a contract opportunity through the end of the year (with a likelihood for extensions into next year)....
Desktop Engineer/Endpoint Admin
- Cincinnati, OH (14 miles from Florence, KY)
- 6 days ago
- Cincinnati, OH (14 miles from Florence, KY)
- 6 days ago
One of our Consumer and Industrial Products customers is looking for a Desktop/Endpoint Mgmt Admin to join their team. They have 2600 workstations in there environment that this person will help...
Customer Support Specialist (AP1) - SW Region
- Cincinnati, OH (11 miles from Florence, KY)
- 7 days ago
- Cincinnati, OH (11 miles from Florence, KY)
- 7 days ago
Customer Support Specialist (AP1) - SW Region (2500049D) Customer Support Specialist (AP1) - SW Region (2500049D) Organization: Opportunities for Ohioans with Disabilities Agency Contact Name and...
End User Computing Specialist (Hybrid - Blue Ash, OH)
- Blue Ash, OH (22 miles from Florence, KY)
- 11 days ago
- Blue Ash, OH (22 miles from Florence, KY)
- 11 days ago
EyeCare Partners is the nations leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our...
Sr IT Field Service Support Engineer
- Butler, KY (21 miles from Florence, KY)
- 12 days ago
- Butler, KY (21 miles from Florence, KY)
- 12 days ago
Sr IT Field Service Support Engineer Stefanini Group is looking for a Sr IT Field Service Support Engineer for a globally recognized company! For interested applicants, click the apply button or...
- Cincinnati, OH (14 miles from Florence, KY)
- 23 days ago
- Cincinnati, OH (14 miles from Florence, KY)
- 23 days ago
Install, configure, and maintain desktop and laptop computers, operating systems, and applications. Set up and support printers, scanners, and other peripherals....
Demographic Data for Florence, KY
Moving to Florence, KY? Find some basic demographic data about Florence, KY below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Florence, KY
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Florence, KY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- Windows OS
- DNS
- TCP/IP
- Remote Support
- Application Support
- Windows 10
- Windows 7
- VMware
- Mobile Device Management
- MacOS
- Cisco
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- Mac Skills
- IT Support
- ITIL
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Policy Development
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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