Help Desk Analyst Jobs in Florence, KY
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Loveland, OH (22 miles from Florence, KY)
- 13 hours ago
- Loveland, OH (22 miles from Florence, KY)
- 13 hours ago
Carespring is searching for a Technical Support Specialist to provide a wide range of hardware / software support to Carespring employees in multiple locations in the northern Cincinnati and...
Remote Work- Fort Mitchell, KY (3 miles from Florence, KY)
- 19 hours ago
- Fort Mitchell, KY (3 miles from Florence, KY)
- 19 hours ago
Job#: 2086677 Job Description: 100% On-site Long term contract Desktop Support technician with a high aptitude for customer service in the Fort Mitchell area. Our technician's interface with the...
Desktop Support Specialist - Third Shift
- Sharonville, OH (22 miles from Florence, KY)
- 1 day ago
- Sharonville, OH (22 miles from Florence, KY)
- 1 day ago
Additional tasks include performing regular maintenance and updating operating systems while minimizing downtime and increasing productivity....
At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. We are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, manufacturing, and supply...
- Cincinnati, OH (14 miles from Florence, KY)
- 3 days ago
- Cincinnati, OH (14 miles from Florence, KY)
- 3 days ago
systems Highly experienced with Microsoft Office 365 and associated applications Hardware troubleshooting experience with desktops, laptops, VoIP phones, and common peripherals Familiarity with supporting...
- Cincinnati, OH (14 miles from Florence, KY)
- 6 days ago
- Cincinnati, OH (14 miles from Florence, KY)
- 6 days ago
Job Title: Middleware Support Engineer Location: Cincinnati, OH Onsite Mode: Contract on W2 Primary skills: RedHat OpenShift, Kubernetes, AWS administration, Hashicorp Consul, Yaml, Python,...
- Cincinnati, OH (14 miles from Florence, KY)
- 6 days ago
- Cincinnati, OH (14 miles from Florence, KY)
- 6 days ago
Position Type: Information Technology (IT)/ Computer Technician Date Posted: 8/22/2025 Location: Warren County Career Center Date Available: ASAP Closing Date: Until Filled District: Warren...
- Cincinnati, OH (14 miles from Florence, KY)
- 8 days ago
- Cincinnati, OH (14 miles from Florence, KY)
- 8 days ago
Must Have Technical/Functional Skills Exp in Desktop support /End user support Engg. Comprehensive knowledge of Microsoft Office applications, including Word, OneNote, Excel, and Visio Experience...
- Cold Spring, KY (10 miles from Florence, KY)
- 10 days ago
- Cold Spring, KY (10 miles from Florence, KY)
- 10 days ago
Job Summary The Service Desk Specialist is the first point of contact for all IT questions within the company. The Service Desk Specialist advises and supports employees with IT related issues as...
- Cincinnati, OH (14 miles from Florence, KY)
- 14 days ago
- Cincinnati, OH (14 miles from Florence, KY)
- 14 days ago
system, Office applications, Outlook, and SharePoint Ability to help others while meeting individual performance goals Reliable customer support Competent technical troubleshooting A passion for Service...
Urgent - "Desktop Support Analyst" - Cincinnati, OH (Onsite) - CG
- Cincinnati, OH (14 miles from Florence, KY)
- 19 days ago
- Cincinnati, OH (14 miles from Florence, KY)
- 19 days ago
Microsoft Desktop Family Operating System (Win 7/10). Beginner knowledge on Active Directory, Group Policy. Active Directory & GPO....
- Cincinnati, OH (14 miles from Florence, KY)
- 21 days ago
- Cincinnati, OH (14 miles from Florence, KY)
- 21 days ago
Desktop Support Technician Cincinnati, OH | 3 - 8 years of experience 04-Sep-2025 Job Description Must Have Technical/Functional Skills 1. Exp in Desktop support /End user support Engg. 2....
- Cincinnati, OH (14 miles from Florence, KY)
- 22 days ago
- Cincinnati, OH (14 miles from Florence, KY)
- 22 days ago
Strong technical knowledge and hands-on experience with Linux operating systems and Bash scripting....
- Cincinnati, OH (14 miles from Florence, KY)
- 29 days ago
- Cincinnati, OH (14 miles from Florence, KY)
- 29 days ago
Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We...
- Cincinnati, OH (14 miles from Florence, KY)
- 29 days ago
- Cincinnati, OH (14 miles from Florence, KY)
- 29 days ago
Are you the one your friends and family turn to when they need help troubleshooting their technology? Do you get a sense of fulfillment from resolving tough problems? LCS is seeking...
Demographic Data for Florence, KY
Moving to Florence, KY? Find some basic demographic data about Florence, KY below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Florence, KY
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Florence, KY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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