Help Desk Analyst Jobs in Wichita, KS
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Field Support Specialist Desktop Kansas, Wichita 08/18/2025 Contract Active Job Description: Job Summary We are seeking a skilled Field Support Specialist with a strong background in desktop...
Knowledge/Skills/Abilities Solid understanding of LAN/WAN infrastructure, PCs, printers, networking, web browsers, internet protocols, mainframes, operating systems, and telephone systems....
Customer Support Engineer (m/w/d) im 3-Schicht-Betrieb
- Wichita, KS
- 8 days ago
- Wichita, KS
- 8 days ago
Customer Support Engineer (m/w/d) im 3-Schicht-Betrieb Job Description: Job Description: Um die Abteilung Service Desk zu unterstutzen, sucht die Airbus Secure Land Communications GmbH einen...
Strong communication, organizational, and problem-solving skills Available for on-call emergencies QUALIFICATIONS REQUIRED: Interested candidates can apply to: Lori Johnson, Business Manager KAKE 1500 N....
THIS IS A REMOTE POSITION: WORK FROM YOUR HOME Cybertron is a growth-oriented IT Services Provider in Wichita looking for a few exceptional people to add to our team. We are a hard-working team of...
IT Support Technician I (Level 1) - Admin Center
- Derby, KS (4 miles from Wichita, KS)
- 20 days ago
- Derby, KS (4 miles from Wichita, KS)
- 20 days ago
IT Support Technician I (Level 1) - Admin Center JobID: 5243 Position Type: Technology/Technology Assistant Date Posted: 4/25/2025 Location: Administrative Center - Technology Additional...
system and NetApp High-Availability (HA) technology NetApp Storage Management Software Suite NetApp Data Protection Software and related backup technology Performance issues relating to NetApp storage...
Install and configure new hardware, maintain existing hardware, and track hardware inventory in real-time Operating system and software installation and configuration and maintain an accurate software...
Department: Info Tech Srvcs Pay: $22.62 per hour Work Schedule: Monday through Friday, 8:00AM to 5:00 PM, One remote day a week Sedgwick County offers a comprehensive benefits package for...
IT Technical Support Specialist / Technical Support Engineer -65141
- Wichita, KS
- 30+ days ago
- Wichita, KS
- 30+ days ago
systems Set up and manage user accounts in Active Directory with strict cybersecurity protocols Diagnose and resolve hardware failures in servers, workstations, laptops, and peripherals Perform imaging...
Wichita Technical Support Representative (Full-Time)
- Wichita, KS
- 30+ days ago
- Wichita, KS
- 30+ days ago
oral communication skills The ability to type swiftly and accurately (20+ words a minute) Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Basic understanding of Windows operating...
Description Position Summary We are looking for IT professionals with an entrepreneurial drive to support our clients and contribute to a fast-paced team as the company grows. Our Help Desk...
Strong knowledge of operating systems, browsers, and common software. Excellent communication and customer service skills....
Demographic Data for Wichita, KS
Moving to Wichita, KS? Find some basic demographic data about Wichita, KS below.
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Salary for Help Desk Analyst Jobs in Wichita, KS
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Wichita, KS offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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