Help Desk Analyst Jobs in Olathe, KS
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Leawood, KS (11 miles from Olathe, KS)
- 10 hours ago
- Leawood, KS (11 miles from Olathe, KS)
- 10 hours ago
Are you looking for limitless career opportunities with a company that values growth, innovation, and teamwork? At Ntiva, we’re more than a Managed Services Provider, we’re a community dedicated...
Information Technology Assistant/Data Specialist
- Kansas City, MO (19 miles from Olathe, KS)
- 2 days ago
- Kansas City, MO (19 miles from Olathe, KS)
- 2 days ago
Information Technology Assistant/ Data Specialist Overview The Information Technology (IT) Assistant works closely with the IT Director to provide support to the IT Director in his/her daily...
AV and Desktop Support Engineer
- Kansas City, MO (19 miles from Olathe, KS)
- 4 days ago
- Kansas City, MO (19 miles from Olathe, KS)
- 4 days ago
AV and Desktop Support Engineer - REQID0002420 IT | Job ID: REQID0002420 Stowers Institute for Medical Research is seeking an AV and Desktop Support Engineer who is ready to grow into a hybrid...
Technical Support Analyst (Thur-Sun 2:00pm-12:30am CST)
- Mission, KS (13 miles from Olathe, KS)
- 6 days ago
- Mission, KS (13 miles from Olathe, KS)
- 6 days ago
Job Title: Technical Support Analyst Who is ScriptPro? Imagine working at a place where innovation meets impact, and every day brings new opportunities to revolutionize the pharmacy industry! At...
Remote WorkTechnical Support Analyst (Sun-Wed 10:30am-9:00pm CST)
- Mission, KS (13 miles from Olathe, KS)
- 6 days ago
- Mission, KS (13 miles from Olathe, KS)
- 6 days ago
Job Title: Technical Support Analyst Who is ScriptPro? Imagine working at a place where innovation meets impact, and every day brings new opportunities to revolutionize the pharmacy industry! At...
Remote WorkTechnical Support Analyst (Sun-Wed 9:30am-8:00pm CST)
- Mission, KS (13 miles from Olathe, KS)
- 7 days ago
- Mission, KS (13 miles from Olathe, KS)
- 7 days ago
Job Title: Technical Support Analyst Who is ScriptPro? Imagine working at a place where innovation meets impact, and every day brings new opportunities to revolutionize the pharmacy industry! At...
Remote WorkSOLIDWORKS Customer Support Engineer
- Kansas City, MO (19 miles from Olathe, KS)
- 8 days ago
- Kansas City, MO (19 miles from Olathe, KS)
- 8 days ago
Familiarity with Microsoft Operating Systems and Microsoft Office products. 2+ years related design or drafting experience, or equivalent combination of education and experience....
Tier II Service Desk Specialist
- Kansas City, MO (19 miles from Olathe, KS)
- 8 days ago
- Kansas City, MO (19 miles from Olathe, KS)
- 8 days ago
Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems....
Remote WorkLocal Tier II Help Desk Support Technician
- Kansas City, MO (19 miles from Olathe, KS)
- 8 days ago
- Kansas City, MO (19 miles from Olathe, KS)
- 8 days ago
- 2+ years of experience supporting workstation, printer, and other endpoint hardware - Experience supporting MS Office 365 applications, including MS Teams - Professional experience using...
- Kansas City, MO (19 miles from Olathe, KS)
- 8 days ago
- Kansas City, MO (19 miles from Olathe, KS)
- 8 days ago
An Insight Global client is looking for a desktop support technician to join their team of 10 in either Kansas City, MO. In this role you will serve as first point of contact for any IT-related...
- Overland Park, KS (10 miles from Olathe, KS)
- 9 days ago
- Overland Park, KS (10 miles from Olathe, KS)
- 9 days ago
Key Responsibilities Monitoring & Operations - Perform continuous health checks and real-time monitoring of Telco Core network functions and containerized applications. - Use observability tools...
Field Services Support Specialist III
- Kansas City, MO (19 miles from Olathe, KS)
- 13 days ago
- Kansas City, MO (19 miles from Olathe, KS)
- 13 days ago
Training Required: N/A Specialized Skills Required: Excellent verbal and written communication and project management skills....
Key Responsibilities Provides advanced IT Support related to technical issues involving Microsofts Suite of Business Applications and operating systems; provides support and training to other Service...
Tier 1 Technical Support Analyst / NOC Technician
- Overland Park, KS (10 miles from Olathe, KS)
- 18 days ago
- Overland Park, KS (10 miles from Olathe, KS)
- 18 days ago
Will work 100% onsite in Overland Park KS Top Skills - Must Haves Network Monitoring of 5G Top Skills' Details- 1-3 years of experience in a telecom or cloud-based NOC environment. - Exposure to...
Tier 2 Technical Support Analyst / NOC Technician
- Overland Park, KS (10 miles from Olathe, KS)
- 18 days ago
- Overland Park, KS (10 miles from Olathe, KS)
- 18 days ago
Will work 100% onsite in Overland Park KS Top Skills - Must Haves Network Monitoring of 5G Details The Tier 2 NOC Support Engineer is a technical escalation point and mentor for Tier 1 support....
Demographic Data for Olathe, KS
Moving to Olathe, KS? Find some basic demographic data about Olathe, KS below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Olathe, KS
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Olathe, KS offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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