Help Desk Analyst Jobs in Leawood, KS

A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.

Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.

1-15 of 51 Jobs

Technical Support Analyst III

  • Olathe, KS (11 miles from Leawood, KS)
  • 11 hours ago
  • Olathe, KS (11 miles from Leawood, KS)
  • 11 hours ago

Overview A career with Johnson County Government is more than just a job, it is an opportunity to serve a diverse and expanding community in meaningful ways. We challenge ourselves to be a...

Technical Support Analyst I

  • Olathe, KS (11 miles from Leawood, KS)
  • 11 hours ago
  • Olathe, KS (11 miles from Leawood, KS)
  • 11 hours ago

Overview A career with Johnson County Government is more than just a job, it is an opportunity to serve a diverse and expanding community in meaningful ways. We challenge ourselves to be a...

Desktop Engineer

  • Olathe, KS (11 miles from Leawood, KS)
  • 1 day ago
  • Olathe, KS (11 miles from Leawood, KS)
  • 1 day ago

Desktop Engineer Job Description: Generic desktop support engineer with IT Asset Management Experience Employers have access to artificial intelligence language tools (AI) that help generate and...

Field Support Technician Trainee - Detection & Controls

  • Blue Springs, MO (18 miles from Leawood, KS)
  • 1 day ago
  • Blue Springs, MO (18 miles from Leawood, KS)
  • 1 day ago

Career Opportunities: Field Support Technician Trainee - Detection & Controls (3268) Requisition ID 3268 - Posted 04/30/2025 - Sales - Full-Time - Fike Corporation - United States - Missouri -...

Tier 2 Technical Support

  • Overland Park, KS (11 miles from Leawood, KS)
  • 1 day ago
  • Overland Park, KS (11 miles from Leawood, KS)
  • 1 day ago

Tier 2 SupportThis team will operate from both Overland Park, KS and Frisco, TX. The team will primarily focus on the more complex tasks and the enablement of the Tier 1 support team Perform...

Tier 1 Technical Support

  • Overland Park, KS (11 miles from Leawood, KS)
  • 1 day ago
  • Overland Park, KS (11 miles from Leawood, KS)
  • 1 day ago

Tier 1 SupportThis team will operate from both Overland Park, KS and Frisco, TX on a 24x7 basis. The team will primarily focus on monitoring the environment, resolving any incidents that occur and...

Help Desk Technician II

  • Parkville, MO (19 miles from Leawood, KS)
  • 2 days ago
  • Parkville, MO (19 miles from Leawood, KS)
  • 2 days ago

Job Summary: The Help Desk Technician II is the first point of contact for providing customer-focused IT support and resolving hardware, software, network and application issues. UGA offers...

Epic Cupid-Radiant Support Specialist

  • Kansas City, MO (10 miles from Leawood, KS)
  • 2 days ago
  • Kansas City, MO (10 miles from Leawood, KS)
  • 2 days ago

Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Cupid/Radiant Support Specialist you will have...

IT Helpdesk Specialist

  • Kansas City, MO (10 miles from Leawood, KS)
  • 2 days ago
  • Kansas City, MO (10 miles from Leawood, KS)
  • 2 days ago

Familiarity with Windows and/or Mac operating systems. Basic knowledge of networking concepts (e.g., IP addresses, Wi-Fi connectivity, printers)....

IT Support Analyst (onsite)

  • Overland Park, KS (11 miles from Leawood, KS)
  • 3 days ago
  • Overland Park, KS (11 miles from Leawood, KS)
  • 3 days ago

Windows Operating Systems (Windows 10, Windows 11), MAC OS 2. Office 365, and Microsoft Software (SharePoint, Teams). 3....

IT Support Analyst

  • Kansas City, MO (10 miles from Leawood, KS)
  • 3 days ago
  • Kansas City, MO (10 miles from Leawood, KS)
  • 3 days ago

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities. Working at WPP means being part of a global...

Enterprise IT Support Engineer I - A/V

  • Overland Park, KS (11 miles from Leawood, KS)
  • 3 days ago
  • Overland Park, KS (11 miles from Leawood, KS)
  • 3 days ago

The Enterprise IT Support Engineer I -A/V is responsible for support and troubleshooting for all A/V equipment to include audio, video, electronic communications and presentation systems equipment...

Technical Support Specialist (Tier1/2 Support) - Overland Park, KS

  • Overland Park, KS (11 miles from Leawood, KS)
  • 3 days ago
  • Overland Park, KS (11 miles from Leawood, KS)
  • 3 days ago

Assists Student Workers and Support Tech I with Student Help Desk support issues. Assists in the supervision of Student Workers and/or temporary workers....

Principal - Advanced Enterprise Product Support Engineer

  • Overland Park, KS (11 miles from Leawood, KS)
  • 4 days ago
  • Overland Park, KS (11 miles from Leawood, KS)
  • 4 days ago

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation...

Service Desk Technician

  • Kansas City, MO (10 miles from Leawood, KS)
  • 5 days ago
  • Kansas City, MO (10 miles from Leawood, KS)
  • 5 days ago

At Jack Henry & Associates, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to...

Remote Work

Demographic Data for Leawood, KS

Moving to Leawood, KS? Find some basic demographic data about Leawood, KS below.

Local
National
35,855
2,007
Medium

Help Desk Analyst Online Courses and Training Opportunities

iHireTechnology curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Udemy
Help Desk Analyst
A verifiable Certificate of Completion is presented to all students who undertake this course. Present this certificate to the Project Management Institute (PMI) for 6 PDUs Your primary...
Udemy
IT Help Desk Professional
Do you want to start your career in the IT world? Do you want to start building your IT career path from a solid ground? You are in the right place! Wondering why? Let's see Because when you want...
Udemy
Help Desk - Manager
To assist an individual seeking employment as a Help Desk manager, this program aims to provide an overview of the typical knowledge and skills required, without focusing on any one technology...
Register to search for more online courses. >>>

Title Synonyms

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Salary for Help Desk Analyst Jobs in Leawood, KS

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireTechnology research efforts.
Licensing / Certification

Required or preferred licenses and certifications for Help Desk Analyst positions.

Highest Education Level

Help Desk Analysts in Leawood, KS offer the following education background
Bachelor's Degree
43.8%
Master's Degree
23.0%
Associate's Degree
14.4%
Vocational Degree or Certification
9.7%
High School or GED
6.3%
Doctorate Degree
1.6%
Some College
0.9%
Some High School
0.3%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Help Desk Analysts in Leawood, KS
2-4 years
36.5%
Less than 1 year
25.1%
1-2 years
23.2%
4-6 years
10.7%
None
3.2%
6-8 years
0.8%
10+ years
0.6%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Help Desk Analyst position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

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