Help Desk Analyst Jobs in Lawrence, KS
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Preferred Qualifications One (1) year of employment experience supporting Windows and /or Macintosh operating systems....
Preferred Qualifications One (1) year of employment experience supporting Windows and /or Macintosh operating systems....
Senior Technical Support Specialist
- Olathe, KS (23 miles from Lawrence, KS)
- 4 days ago
- Olathe, KS (23 miles from Lawrence, KS)
- 4 days ago
Powershell, Java, Python) for routine system management and problem-resolution Strong knowledge of operating systems (Windows, Linux, macOS) and networking protocols (TCP/IP, DNS, DHCP) with the ability...
- Leavenworth, KS (21 miles from Lawrence, KS)
- 5 days ago
- Leavenworth, KS (21 miles from Lawrence, KS)
- 5 days ago
Proficient in providing help desk support, identifying technical issues, and offering temporary solutions....
Overview The IT Help Desk Technician is an entry level overtime eligible technical position that reports to the IT Management Team The IT Help Desk Technician is responsible for maintaining and...
- Baldwin City, KS (16 miles from Lawrence, KS)
- 6 days ago
- Baldwin City, KS (16 miles from Lawrence, KS)
- 6 days ago
Job duties include, but are not limited to: Operating systems support includes installation, reimaging, updates, troubleshooting of Microsoft Windows desktop operating system and Apple devices....
- Olathe, KS (23 miles from Lawrence, KS)
- 7 days ago
- Olathe, KS (23 miles from Lawrence, KS)
- 7 days ago
Installs, configures, tests and operates a desktop and other peripheral equipment; ensures proper installation of cables, desktop operating systems, and/or appropriate software....
Desktop Technician, FT Days LMH Health - 3.6 Lawrence, KS Job Details Full-time Estimated: $43.8K - $55.5K a year 1 day ago Benefits Tuition reimbursement Qualifications TCP Software...
Computer Technician Part-Time - Information Technology
- Lawrence, KS
- 22 days ago
- Lawrence, KS
- 22 days ago
Computer Technician Part-Time - Information Technology Lawrence, KS, USA Req #381 Tuesday, April 8, 2025 Summary: This position will support the Citys Information Technology Department in various...
Academic Technology Support Specialist
- Olathe, KS (23 miles from Lawrence, KS)
- 30+ days ago
- Olathe, KS (23 miles from Lawrence, KS)
- 30+ days ago
Academic Technology Support Specialist Mid-america Nazarene University - 3.8 Olathe, KS Job Details Full-time Estimated: $41.5K - $48.8K a year 22 hours ago Qualifications Management Computer...
- Leavenworth, KS (21 miles from Lawrence, KS)
- 45+ days ago
- Leavenworth, KS (21 miles from Lawrence, KS)
- 45+ days ago
Ensure information technology resources (computer hardware, network and operating systems software and telecommunications hardware) function properly and are maintained in good operating condition....
Demographic Data for Lawrence, KS
Moving to Lawrence, KS? Find some basic demographic data about Lawrence, KS below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Lawrence, KS
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Lawrence, KS offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- Application Support
- BMC Remedy
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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