Help Desk Analyst Jobs in Derby, KS
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Technical Support Representative (Part-Time)
- Wichita, KS (4 miles from Derby, KS)
- 12 hours ago
- Wichita, KS (4 miles from Derby, KS)
- 12 hours ago
POSITION OVERVIEW: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
- Wichita, KS (4 miles from Derby, KS)
- 1 day ago
- Wichita, KS (4 miles from Derby, KS)
- 1 day ago
Citrix Support Engineer Role: Citrix Support Engineer Location: Wichita, Kansas (Prefer Local Candidates) This role may involve elevated access to Impact Level 4 (IL4) data and/or security...
Sr. Technical Support Engineer ITAR Compliant
- Wichita, KS (4 miles from Derby, KS)
- 1 day ago
- Wichita, KS (4 miles from Derby, KS)
- 1 day ago
Key Responsibilities : Conduct routine maintenance and health checks on IBM Power Systems, including installation, configuration, and maintenance of AIX Legacy operating systems and system firmware....
- Wichita, KS (4 miles from Derby, KS)
- 2 days ago
- Wichita, KS (4 miles from Derby, KS)
- 2 days ago
Technical Expertise: Strong knowledge of desktop operating systems (Windows, macOS), software applications, and hardware components. Imaging of new desktop and laptop computers....
- Wichita, KS (4 miles from Derby, KS)
- 3 days ago
- Wichita, KS (4 miles from Derby, KS)
- 3 days ago
Systems (Windows 10, Windows 11), MAC OS Office 365, and Microsoft Software (SharePoint, Teams)....
- Wichita, KS (4 miles from Derby, KS)
- 3 days ago
- Wichita, KS (4 miles from Derby, KS)
- 3 days ago
Position: Application Support Analyst I Department: IT Operations Status: Full-Time (Salary) Shift: 2nd, 2:00pm - 11:00pm Jump start your career at Equity Bank! We are currently hiring energetic,...
Legacy ERP Systems Support Engineer
- Wichita, KS (4 miles from Derby, KS)
- 7 days ago
- Wichita, KS (4 miles from Derby, KS)
- 7 days ago
Defining the Role: The role is related to supporting legacy ERP system, specifically the "Lynx" system, which manages their Multi - billion dollar agriculture and trading business. The role...
- Wichita, KS (4 miles from Derby, KS)
- 12 days ago
- Wichita, KS (4 miles from Derby, KS)
- 12 days ago
Remote Help Desk & Student Services Support Schedule: 8 hour shifts Pay Rate: $15/hr Industry: Higher Education / IT Support Join our dynamic support team as a Remote Help Desk & Student Services...
Remote WorkContact Center Technical Support Representative
- Wichita, KS (4 miles from Derby, KS)
- 12 days ago
- Wichita, KS (4 miles from Derby, KS)
- 12 days ago
Strong knowledge of operating systems, browsers, and common software. Excellent communication and customer service skills....
Technical Support Engineer - Second Shift
- Wichita, KS (4 miles from Derby, KS)
- 17 days ago
- Wichita, KS (4 miles from Derby, KS)
- 17 days ago
RAID -NetApp Storage System operating systems such as Data ONTAP or E-Series Operating System (EOS) NetApp solutions developed around specific applications involving E-Series and/or FAS storage systems...
- Wichita, KS (4 miles from Derby, KS)
- 30+ days ago
- Wichita, KS (4 miles from Derby, KS)
- 30+ days ago
Field Support Engineer Job Description: Job Description: Install, commission, and maintain TETRA system, application software and system management tools Manage suppliers for system integration of...
IT Support Technician I (Level 1) - Admin Center JobID: 5243 Position Type: Technology/Technology Assistant Date Posted: 4/25/2025 Location: Administrative Center - Technology Additional...
- Wichita, KS (4 miles from Derby, KS)
- 90+ days ago
- Wichita, KS (4 miles from Derby, KS)
- 90+ days ago
Install and configure new hardware, maintain existing hardware, and track hardware inventory in real-time Operating system and software installation and configuration and maintain an accurate software...
Wichita Technical Support Representative (Part-Time)
- Wichita, KS (4 miles from Derby, KS)
- 90+ days ago
- Wichita, KS (4 miles from Derby, KS)
- 90+ days ago
oral communication skills The ability to type swiftly and accurately (20+ words a minute) Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Basic understanding of Windows operating...
Wichita Technical Support Representative (Full-Time)
- Wichita, KS (4 miles from Derby, KS)
- 90+ days ago
- Wichita, KS (4 miles from Derby, KS)
- 90+ days ago
oral communication skills The ability to type swiftly and accurately (20+ words a minute) Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Basic understanding of Windows operating...
Demographic Data for Derby, KS
Moving to Derby, KS? Find some basic demographic data about Derby, KS below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Derby, KS
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Derby, KS offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- Windows OS
- DNS
- TCP/IP
- Remote Support
- Application Support
- Windows 10
- Windows 7
- VMware
- Mobile Device Management
- MacOS
- Cisco
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- Mac Skills
- IT Support
- ITIL
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Policy Development
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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