Help Desk Analyst Jobs in Baldwin City, KS
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Olathe, KS (23 miles from Baldwin City, KS)
- 11 hours ago
- Olathe, KS (23 miles from Baldwin City, KS)
- 11 hours ago
Overview A career with Johnson County Government is more than just a job, it is an opportunity to serve a diverse and expanding community in meaningful ways. We challenge ourselves to be a...
- Olathe, KS (23 miles from Baldwin City, KS)
- 11 hours ago
- Olathe, KS (23 miles from Baldwin City, KS)
- 11 hours ago
Overview A career with Johnson County Government is more than just a job, it is an opportunity to serve a diverse and expanding community in meaningful ways. We challenge ourselves to be a...
- Olathe, KS (23 miles from Baldwin City, KS)
- 1 day ago
- Olathe, KS (23 miles from Baldwin City, KS)
- 1 day ago
Desktop Engineer Job Description: Generic desktop support engineer with IT Asset Management Experience Employers have access to artificial intelligence language tools (AI) that help generate and...
- Olathe, KS (23 miles from Baldwin City, KS)
- 27 days ago
- Olathe, KS (23 miles from Baldwin City, KS)
- 27 days ago
Software Support Engineer Full Time Olathe, KS, US 5 days ago Requisition ID: 7457 Salary Range: $54,000.00 To $62,000.00 Annually Launch Your Career in Tech with Purpose: Entry-Level Support...
Responsibilities include tracking, installing, upgrading, managing, and documenting all software, applications, and operating systems; provide technical assistance and respond to issues related to classroom...
Senior Technical Support Specialist
- Olathe, KS (23 miles from Baldwin City, KS)
- 45+ days ago
- Olathe, KS (23 miles from Baldwin City, KS)
- 45+ days ago
Powershell, Java, Python) for routine system management and problem-resolution Strong knowledge of operating systems (Windows, Linux, macOS) and networking protocols (TCP/IP, DNS, DHCP) with the ability...
Job duties include, but are not limited to: Operating systems support includes installation, reimaging, updates, troubleshooting of Microsoft Windows desktop operating system and Apple devices....
Demographic Data for Baldwin City, KS
Moving to Baldwin City, KS? Find some basic demographic data about Baldwin City, KS below.
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Salary for Help Desk Analyst Jobs in Baldwin City, KS
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Baldwin City, KS offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Written Communication
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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