Help Desk Analyst Jobs in Sioux City, IA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
This role does require a mix of advanced help desk support, network administration, and infrastructure management to ensure both smooth and secure operations of the IT department....
- South Sioux City, NE (3 miles from Sioux City, IA)
- 7 days ago
- South Sioux City, NE (3 miles from Sioux City, IA)
- 7 days ago
Openings as of 6/7/2025 Help Desk Technician JobID: 1510 Position Type: Technology Date Posted: 6/2/2025 Location: District Date Available: Immediately Closing Date: Open Until Filled See Attached...
Siouxland Community Health Center has an opening for: IT Technician - Help Desk Support 1-Full-Time Successful candidate must have solid experience & advanced knowledge of: Associates Degree in Information...
Desktop Support Specialist. Job in South Sioux City Gr8Jobs
- South Sioux City, NE (3 miles from Sioux City, IA)
- 30+ days ago
- South Sioux City, NE (3 miles from Sioux City, IA)
- 30+ days ago
This position offers an optional hybrid work schedule, with three days working in the office and two days working remotely. Are you a technical support professional looking to change up the...
- South Sioux City, NE (3 miles from Sioux City, IA)
- 30+ days ago
- South Sioux City, NE (3 miles from Sioux City, IA)
- 30+ days ago
This position offers an optional hybrid work schedule, with three days working in the office and two days working remotely. Are you a technical support professional looking to change up the...
Demographic Data for Sioux City, IA
Moving to Sioux City, IA? Find some basic demographic data about Sioux City, IA below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Analyst Jobs in Sioux City, IA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Sioux City, IA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Written Communication
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Help Desk Analyst Related Career Advice Articles
5 IT Jobs to Help You Get Started in the Technology Industry
Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.
Read article »
How to Become a Software Developer
Find the answers to the questions you have about how to become a software developer, including how long does it take to become a software developer and what does a software developer do.
Read article »
How to Create a Tech Portfolio for Your Next Job Interview
Learn how to Impress recruiters and show off your best work with these tips for creating a powerful tech portfolio.
Read article »