Help Desk Analyst Jobs in Iowa
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Computer Support Associate ( 2nd shift / 3rd shift )
- Computech Corporation
- Waterloo, IA
- 6 days ago
- Computech Corporation
- Waterloo, IA
- 6 days ago
Job description: Job Title: Infrastructure Engineer (Computer Support Associate) Location: Onsite – Waterloo, Iowa Shift: 2nd Shift | Monday–Thursday, 12:00 PM – 10:30 PM (4x10 hours)/ 3rd Shift...
Knowledge of Linux and Windows operating systems, file system structure and troubleshooting techniques....
Position Title Service Desk Specialist Job Category 4 Job Type Support Staff, Hourly Supervisor's Title Associate Director of IT Services Location District Office, Davenport (05) Job Description...
$21.00/hr minimum Seeking person able to schedule and perform preventive maintenance tasks, troubleshoot problems with computer systems, peripheral equipment and software, and maintain the local...
Monday-Friday- 8 AM to 5 PM Onsite Every Day Windows and iOS Management: Administer and secure devices using tools like Active Directory, Group Policy, Intune, and Jamf. Email Filtering &...
McFarland Clinic is currently accepting applications for IT Desktop Support Technician for its Ames office. Candidates should be service-oriented, professional, a team player, and be able to...
Knowledge of basic network operating system fundamentals. Skill in the operation and maintenance of peripheral devices such as Virtual Reality/Augmented Reality devices and systems....
Job Requirements: Knowledge of computing and networking concepts and fundamentals (Windows operating systems) Customer Service skills Ability to use standard desktop load applications such as Microsoft...
Job Requirements: Knowledge of computing and networking concepts and fundamentals- Windows operating systems....
Proven administration, management and troubleshooting abilities in the technology space, including Windows 10/11 operating systems, Active Directory, Mac OS, Microsoft 365....
Technical Support Agent - Day | Des Moines, IA Waukee, IA Job Type Full-time Description What we do: US Signal is a leading data center services provider, offering secure, reliable network, cloud...
Why Work Here Headquarters is in Charlotte, NC Recently expanded to nearshore isolved ranked for SMB Payroll in 2023 Sapient Report Voted top places to work in USA 2023 Job Description The isolved...
Strong communication skills Experience with VMware products Experience with ServiceNow ticketing system 1-3 years of experience with a ticketing system 1-3 years of experience in help desk support or...
Advanced skills in Microsoft desktop operating system / applications installation and support (Microsoft Office and Outlook) experience. HP Desktop and Laptop Certification preferred....
WHO WE ARE IMT is proud of our heritage and will never forget where our roots are firmly planted. Locally run from its office in West Des Moines, Iowa, IMT has been a Midwest company since it was...
Demographic Data for Iowa
Moving to Iowa? Find some basic demographic data about Iowa below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Iowa
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Iowa offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Resolution
- General Repair
- Information Technology
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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