Help Desk Analyst Jobs in Mount Vernon, IA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
IT Support Consultant - Offsite
- Iowa City, IA (20 miles from Mount Vernon, IA)
- 7 days ago
- Iowa City, IA (20 miles from Mount Vernon, IA)
- 7 days ago
This position provides configuration, installation and support of desktop hardware, software and peripheral equipment in an enterprise IT environment. Performs work in clinical, critical care,...
Autodesk Help Desk Support Technician
- Cedar Rapids, IA (10 miles from Mount Vernon, IA)
- 9 days ago
- Cedar Rapids, IA (10 miles from Mount Vernon, IA)
- 9 days ago
Overview MSA is seeking a highly skilled Autodesk Help Desk Support Technician to join our team in our Cedar Rapids, IA office....
- North Liberty, IA (14 miles from Mount Vernon, IA)
- 13 days ago
- North Liberty, IA (14 miles from Mount Vernon, IA)
- 13 days ago
INFORMATION TECHNOLOGY: GreenStates Information Technology department adheres to the corporate values and acts as a business partner who understands the needs of the business, enables business...
- Iowa City, IA (20 miles from Mount Vernon, IA)
- 19 days ago
- Iowa City, IA (20 miles from Mount Vernon, IA)
- 19 days ago
University of Iowa Health Care Information Systems has a great opportunity to join our team as an IT Support Consultant. In this role, you will provide configuration, installation and support of...
- Coralville, IA (17 miles from Mount Vernon, IA)
- 22 days ago
- Coralville, IA (17 miles from Mount Vernon, IA)
- 22 days ago
Desktop Support Location : 2855 Heartland Dr, Coralville, IA 52241 Duration : 12+ months Contract (with possible extension) Job Description: Experience with deskside support to build machines,...
Senior IT Support Consultant Data Center Operations
- Iowa City, IA (20 miles from Mount Vernon, IA)
- 30+ days ago
- Iowa City, IA (20 miles from Mount Vernon, IA)
- 30+ days ago
Iowa Health Care department of Health Care Information Systems is seeking a Senior IT Support Consultant to manage the data centers and technology rooms. This position requires 24x7 response to...
Summer Helpdesk Assistant, Information Technology
- Mount Vernon, IA
- 45+ days ago
- Mount Vernon, IA
- 45+ days ago
This full-time position will support the helpdesk in Information Technology. The position will assist with requests received via phone, ticket, and walk-ins. The position will perform essential...
Demographic Data for Mount Vernon, IA
Moving to Mount Vernon, IA? Find some basic demographic data about Mount Vernon, IA below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Analyst Jobs in Mount Vernon, IA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Mount Vernon, IA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- DHCP
- Application Support
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Help Desk Analyst Related Career Advice Articles
5 IT Jobs to Help You Get Started in the Technology Industry
Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.
Read article »
How to Become a Software Developer
Find the answers to the questions you have about how to become a software developer, including how long does it take to become a software developer and what does a software developer do.
Read article »
How to Create a Tech Portfolio for Your Next Job Interview
Learn how to Impress recruiters and show off your best work with these tips for creating a powerful tech portfolio.
Read article »