Help Desk Analyst Jobs in Johnston, IA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Des Moines, IA (9 miles from Johnston, IA)
- 17 hours ago
- Des Moines, IA (9 miles from Johnston, IA)
- 17 hours ago
desk support Technical support Phone support MS Office proficiency Additional Skills & Qualifications: Strong customer service skills....
- Des Moines, IA (9 miles from Johnston, IA)
- 2 days ago
- Des Moines, IA (9 miles from Johnston, IA)
- 2 days ago
Looking for someone with an understanding of organization, communication, customer service. -This role will maintain high levels of customer service. Interpersonal skills needed, as well as...
Help Desk Analyst - Tier 1 (Swing)
- Des Moines, IA (9 miles from Johnston, IA)
- 5 days ago
- Des Moines, IA (9 miles from Johnston, IA)
- 5 days ago
As a Help Desk Analyst within the Defense Army Account's ITSM team, you will be at the forefront of technical support, playing a crucial role in maintaining the efficiency of multiple SAP ERP systems...
- Des Moines, IA (9 miles from Johnston, IA)
- 5 days ago
- Des Moines, IA (9 miles from Johnston, IA)
- 5 days ago
As a Help Desk Analyst within the Defense Army Account's ITSM team, you will be at the forefront of technical support, playing a crucial role in maintaining the efficiency of multiple SAP ERP systems...
- Ames, IA (22 miles from Johnston, IA)
- 7 days ago
- Ames, IA (22 miles from Johnston, IA)
- 7 days ago
Position Summary Coordinates the activities of the MGIT Help Desk staff to provide organization wide support of computer hardware, software, telephones, and various other IT equipment used in the...
IT Desktop Support Technician (FT) MIS 2025-087
- Ames, IA (22 miles from Johnston, IA)
- 7 days ago
- Ames, IA (22 miles from Johnston, IA)
- 7 days ago
McFarland Clinic is currently accepting applications for IT Desktop Support Technician for its Ames office. Candidates should be service-oriented, professional, a team player, and be able to...
Autodesk Help Desk Support Technician
- Des Moines, IA (9 miles from Johnston, IA)
- 9 days ago
- Des Moines, IA (9 miles from Johnston, IA)
- 9 days ago
Overview MSA is seeking a highly skilled Autodesk Help Desk Support Technician to join our team in our Des Moines, IA office....
- Des Moines, IA (9 miles from Johnston, IA)
- 9 days ago
- Des Moines, IA (9 miles from Johnston, IA)
- 9 days ago
Engineer Support Engineer Des Moines, IA Support Engineer, Des Moines, IA FACILITY SUPPORT ENGINEER BCforward Des Moines, IA (Onsite) Contractor $40.00 - $45.00/Hour Job Details Facility Support...
Advanced Technical Support Specialist
- Des Moines, IA (9 miles from Johnston, IA)
- 9 days ago
- Des Moines, IA (9 miles from Johnston, IA)
- 9 days ago
The Advanced Technical Support Specialist is responsible for providing world-class support experiences to our enterprise customers. This role requires the individual to be trustworthy,...
Senior Endpoint and Virtual Desktop Engineer
- Des Moines, IA (9 miles from Johnston, IA)
- 9 days ago
- Des Moines, IA (9 miles from Johnston, IA)
- 9 days ago
The Senior Endpoint and Virtual Desktop Engineer will be responsible for overseeing the deployment, configuration, and management of endpoint devices using Microsoft Intune. This role includes...
- Ames, IA (22 miles from Johnston, IA)
- 12 days ago
- Ames, IA (22 miles from Johnston, IA)
- 12 days ago
Required Knowledge, Skills & Experience: In-depth knowledge of Windows desktop operating systems; installation and trouble-shooting....
- West Des Moines, IA (16 miles from Johnston, IA)
- 13 days ago
- West Des Moines, IA (16 miles from Johnston, IA)
- 13 days ago
Our client is seeking to hire an experienced Desktop Support Tech to support corporate business practices. This technician will work as an IT generalist and will suppport hardware, end users,...
Senior Software Support Engineer
- Des Moines, IA (9 miles from Johnston, IA)
- 18 days ago
- Des Moines, IA (9 miles from Johnston, IA)
- 18 days ago
. + Experience within an Enterprise Technical support environment includes operating system, network stability, application components, etc. in an event. + Support wire center clients with data and...
Remote Work- Urbandale, IA (10 miles from Johnston, IA)
- 21 days ago
- Urbandale, IA (10 miles from Johnston, IA)
- 21 days ago
A client of Insight Globals is looking for an IT Support Analyst to join their team in Urbandale, IA. This primary responsibility of the candidate will be taking phone calls from a phone queue,...
Help Desk Support -Behavioral Health Reporting System
- Des Moines, IA (9 miles from Johnston, IA)
- 22 days ago
- Des Moines, IA (9 miles from Johnston, IA)
- 22 days ago
Experience in Help desk support Timely handling of requests received via phone, email, employee self-service, portal, or walk-in....
Demographic Data for Johnston, IA
Moving to Johnston, IA? Find some basic demographic data about Johnston, IA below.
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Salary for Help Desk Analyst Jobs in Johnston, IA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Johnston, IA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- DHCP
- Application Support
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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