Help Desk Analyst Jobs in Johnston, IA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Pleasant Hill, IA (11 miles from Johnston, IA)
- 1 day ago
- Pleasant Hill, IA (11 miles from Johnston, IA)
- 1 day ago
Monday-Friday- 8 AM to 5 PM Onsite Every Day Windows and iOS Management: Administer and secure devices using tools like Active Directory, Group Policy, Intune, and Jamf. Email Filtering &...
IT Desktop Support Technician (FT) MIS 2025-184
- Ames, IA (22 miles from Johnston, IA)
- 2 days ago
- Ames, IA (22 miles from Johnston, IA)
- 2 days ago
McFarland Clinic is currently accepting applications for IT Desktop Support Technician for its Ames office. Candidates should be service-oriented, professional, a team player, and be able to...
- Des Moines, IA (9 miles from Johnston, IA)
- 4 days ago
- Des Moines, IA (9 miles from Johnston, IA)
- 4 days ago
Proven administration, management and troubleshooting abilities in the technology space, including Windows 10/11 operating systems, Active Directory, Mac OS, Microsoft 365....
Technical Support Agent - Day Des Moines, IA
- Des Moines, IA (9 miles from Johnston, IA)
- 4 days ago
- Des Moines, IA (9 miles from Johnston, IA)
- 4 days ago
Technical Support Agent - Day | Des Moines, IA Waukee, IA Job Type Full-time Description What we do: US Signal is a leading data center services provider, offering secure, reliable network, cloud...
- Des Moines, IA (9 miles from Johnston, IA)
- 8 days ago
- Des Moines, IA (9 miles from Johnston, IA)
- 8 days ago
Strong communication skills Experience with VMware products Experience with ServiceNow ticketing system 1-3 years of experience with a ticketing system 1-3 years of experience in help desk support or...
- West Des Moines, IA (16 miles from Johnston, IA)
- 12 days ago
- West Des Moines, IA (16 miles from Johnston, IA)
- 12 days ago
WHO WE ARE IMT is proud of our heritage and will never forget where our roots are firmly planted. Locally run from its office in West Des Moines, Iowa, IMT has been a Midwest company since it was...
Commercial Support Specialist I
- West Des Moines, IA (16 miles from Johnston, IA)
- 13 days ago
- West Des Moines, IA (16 miles from Johnston, IA)
- 13 days ago
Commercial Support Specialist I Mediacom Communications Corporation - 3.2 West Des Moines, IA Job Details Full-time $15 - $20 an hour 18 hours ago Benefits Paid training Wellness program Internet...
- Des Moines, IA (9 miles from Johnston, IA)
- 19 days ago
- Des Moines, IA (9 miles from Johnston, IA)
- 19 days ago
Provides functional support to users of the LCS HRIS System. Collaborates with IT staff on related issues. This position reports to the IT Systems Manager and works closely with HRIS System end...
- Des Moines, IA (9 miles from Johnston, IA)
- 21 days ago
- Des Moines, IA (9 miles from Johnston, IA)
- 21 days ago
There are important qualities you look for in an employer - meaningful work, community engagement, competitive benefits, commitment to employee development, and so many more. At Bankers Trust, our...
- Urbandale, IA (10 miles from Johnston, IA)
- 30+ days ago
- Urbandale, IA (10 miles from Johnston, IA)
- 30+ days ago
A client of Insight Globals is looking for an IT Support Analyst to join their team in Urbandale, IA. This primary responsibility of the candidate will be taking phone calls from a phone queue,...
- Des Moines, IA (9 miles from Johnston, IA)
- 30+ days ago
- Des Moines, IA (9 miles from Johnston, IA)
- 30+ days ago
This position is responsible for safeguarding the organization's or a senior living community's information systems and data from cyber threats. This role involves developing, implementing, and...
IT Technical Support - Laptops
- Des Moines, IA (9 miles from Johnston, IA)
- 30+ days ago
- Des Moines, IA (9 miles from Johnston, IA)
- 30+ days ago
Minimum 3 years of experience related to the job description Preferred Qualifications Experience in Windows operating system: Windows11 Enterprise Experience analyzing symptoms for accurate isolation...
Join WesleyLife and Help Revolutionize the Aging Experience! Discover how WesleyLife is redefining what it means to age well: The WesleyLife Way Why Work at WesleyLife? At WesleyLife, we’re not...
- Ankeny, IA (7 miles from Johnston, IA)
- 45+ days ago
- Ankeny, IA (7 miles from Johnston, IA)
- 45+ days ago
Provide support for Windows and Mac operating systems, Microsoft Office applications, printers, and other standard office technology....
Apple Systems Support Specialist (macOS, JAMF, Intune)
- Des Moines, IA (9 miles from Johnston, IA)
- 45+ days ago
- Des Moines, IA (9 miles from Johnston, IA)
- 45+ days ago
We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their...
Demographic Data for Johnston, IA
Moving to Johnston, IA? Find some basic demographic data about Johnston, IA below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Johnston, IA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Johnston, IA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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