Help Desk Analyst Jobs in Cedar Rapids, IA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Proficient in Microsoft Windows and Mac operating systems. Familiarity with Microsoft Office/365, products and common university platforms. Ability to troubleshoot common hardware/software issues....
Apply Now About Ovation Networks Ovation Networks is a Network Operations Center (NOC) that designs, installs, and supports the wireless infrastructure for properties. With most of our customers...
- Iowa City, IA (23 miles from Cedar Rapids, IA)
- 4 days ago
- Iowa City, IA (23 miles from Cedar Rapids, IA)
- 4 days ago
University of Iowa Health Care Information Systems has a great opportunity to join our team as an IT Support Consultant. In this role, you will p rovide advanced configuration, installation and...
- Iowa City, IA (23 miles from Cedar Rapids, IA)
- 9 days ago
- Iowa City, IA (23 miles from Cedar Rapids, IA)
- 9 days ago
**This requisition represents multiple IT Support Analyst and/or IT Support Consultant openings within IT Services - Extended Technical Support at the University of Iowa as they arise. By applying...
IT Support Analyst OR IT Support Consultant - Extended Technical Support (Multiple Openings)
- Iowa City, IA (23 miles from Cedar Rapids, IA)
- 11 days ago
- Iowa City, IA (23 miles from Cedar Rapids, IA)
- 11 days ago
**This requisition represents multiple IT Support Analyst and/or IT Support Consultant openings within IT Services - Extended Technical Support at the University of Iowa as they arise. By applying...
- Coralville, IA (19 miles from Cedar Rapids, IA)
- 13 days ago
- Coralville, IA (19 miles from Cedar Rapids, IA)
- 13 days ago
Application Support Analyst IT | Coralville, IA | Full Time JOB DESCRIPTION West Music is seeking a detail-oriented and technically skilled Application Support Analyst to join our IT team. This...
Faculty - Computer Support Specialist (174 Day)
- Cedar Rapids, IA
- 30+ days ago
- Cedar Rapids, IA
- 30+ days ago
Proficient with Microsoft Windows and Linux operating systems, including console/terminal usage....
Demographic Data for Cedar Rapids, IA
Moving to Cedar Rapids, IA? Find some basic demographic data about Cedar Rapids, IA below.
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Salary for Help Desk Analyst Jobs in Cedar Rapids, IA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Cedar Rapids, IA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- Cisco
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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