Help Desk Analyst Jobs in Bettendorf, IA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Davenport, IA (6 miles from Bettendorf, IA)
- 21 hours ago
- Davenport, IA (6 miles from Bettendorf, IA)
- 21 hours ago
Strong knowledge of Windows operating systems and imaging software. Excellent problem-solving and troubleshooting skills. Strong communication and interpersonal skills....
Desktop Support Technician (Bench)
- Davenport, IA (6 miles from Bettendorf, IA)
- 4 days ago
- Davenport, IA (6 miles from Bettendorf, IA)
- 4 days ago
Strong knowledge of Windows operating systems and imaging software. Excellent problem-solving and troubleshooting skills. Strong communication and interpersonal skills....
- Davenport, IA (6 miles from Bettendorf, IA)
- 8 days ago
- Davenport, IA (6 miles from Bettendorf, IA)
- 8 days ago
FACILITY IT SUPPORT JOB TYPE AND CLASSIFICATION: Full Time Hourly Non-Exempt JOB OVERVIEW: MAC.BID buys truckloads of customer returns and overstock products then sells these items individually to...
Overview MSA is seeking a highly skilled Autodesk Help Desk Support Technician to join our team in our Bettendorf, IA office....
IT Support Associate (Hardware/Software Support Associate I)
- Moline, IL (5 miles from Bettendorf, IA)
- 10 days ago
- Moline, IL (5 miles from Bettendorf, IA)
- 10 days ago
About Western Illinois University: Recognized as a "Best Midwestern College" by the Princeton Review. Western Illinois University, accredited by the Higher Learning Commission, serves nearly 6,300...
- Moline, IL (5 miles from Bettendorf, IA)
- 19 days ago
- Moline, IL (5 miles from Bettendorf, IA)
- 19 days ago
We are looking for a Technical Support candidate within ~80 miles of Moline, IL. This role will require the occasional visit to our client's facility in Moline, IL. -This is a tier 3 role that...
- Rock Island, IL (8 miles from Bettendorf, IA)
- 20 days ago
- Rock Island, IL (8 miles from Bettendorf, IA)
- 20 days ago
The Alaka`ina Foundation Family of Companies (FOCs) is looking for a PC Desktop Technician II to support our government customer located in Rock Island Arsenal, Illinois. The PC Desktop Technician...
Epic Orders/ClinDoc/ASAP Support Specialist
- Davenport, IA (6 miles from Bettendorf, IA)
- 29 days ago
- Davenport, IA (6 miles from Bettendorf, IA)
- 29 days ago
Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Orders/ClinDoc/ASAP Support Specialist you will...
- Moline, IL (5 miles from Bettendorf, IA)
- 29 days ago
- Moline, IL (5 miles from Bettendorf, IA)
- 29 days ago
Basic knowledge of Microsoft Windows Operating Systems, Microsoft Office products, and other end-user applications. Ability to work well with other people in a team-oriented environment....
PC Desktop Technician II - 5438-4953
- Rock Island, IL (8 miles from Bettendorf, IA)
- 45+ days ago
- Rock Island, IL (8 miles from Bettendorf, IA)
- 45+ days ago
Receives telephone calls and emails from users having problems using computer software and hardware or inquiring how to use specific software, programming languages, electronic mail, or operating systems...
- Rock Island, IL (8 miles from Bettendorf, IA)
- 90+ days ago
- Rock Island, IL (8 miles from Bettendorf, IA)
- 90+ days ago
Senior Help Desk Technician Employment Type: Full Time Department: Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support...
- Rock Island, IL (8 miles from Bettendorf, IA)
- 90+ days ago
- Rock Island, IL (8 miles from Bettendorf, IA)
- 90+ days ago
Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported....
- Rock Island, IL (8 miles from Bettendorf, IA)
- 90+ days ago
- Rock Island, IL (8 miles from Bettendorf, IA)
- 90+ days ago
Service Desk Agent Employment Type: Full-Time, Mid Level Department: Information Technology CGS is seeking a Remote Service Desk Technician who will be responsible for answering calls, logging the...
Demographic Data for Bettendorf, IA
Moving to Bettendorf, IA? Find some basic demographic data about Bettendorf, IA below.
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Salary for Help Desk Analyst Jobs in Bettendorf, IA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Bettendorf, IA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- Application Support
- BMC Remedy
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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