Help Desk Analyst Jobs in Ankeny, IA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- West Des Moines, IA (20 miles from Ankeny, IA)
- 1 day ago
- West Des Moines, IA (20 miles from Ankeny, IA)
- 1 day ago
help desk support) desktop, laptop, operating system, software, telephony, and mobile offices support of City entities (Fire, Police Department, Library and other City departments) and may perform...
- Des Moines, IA (8 miles from Ankeny, IA)
- 1 day ago
- Des Moines, IA (8 miles from Ankeny, IA)
- 1 day ago
systems + Proficient with task management, customer relationship management software; with good understanding of Microsoft Office suite + Excellent communication skills and ability to work in a team...
- West Des Moines, IA (20 miles from Ankeny, IA)
- 1 day ago
- West Des Moines, IA (20 miles from Ankeny, IA)
- 1 day ago
support) and some Tier 1 (routine help desk support) desktop, laptop, operating system, software, M365, telephony, basic networking and mobile offices support of City entities (Fire, Police Department...
- West Des Moines, IA (20 miles from Ankeny, IA)
- 1 day ago
- West Des Moines, IA (20 miles from Ankeny, IA)
- 1 day ago
desk support) desktop, laptop, operating system, software, telephony, and mobile offices support of City entities (Fire, Police Department, Library and other City departments) and may perform occasional...
Epic Cupid-Radiant Support Specialist
- Des Moines, IA (8 miles from Ankeny, IA)
- 2 days ago
- Des Moines, IA (8 miles from Ankeny, IA)
- 2 days ago
Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Cupid/Radiant Support Specialist you will have...
- Des Moines, IA (8 miles from Ankeny, IA)
- 3 days ago
- Des Moines, IA (8 miles from Ankeny, IA)
- 3 days ago
IT Help Desk Generalist A client of ours in Indianola is seeking an IT Help Desk Generalist to provide front-line support and perform troubleshooting, implementing resolutions to various hardware...
Infrastructure and Desktop Support Consultant
- Des Moines, IA (8 miles from Ankeny, IA)
- 7 days ago
- Des Moines, IA (8 miles from Ankeny, IA)
- 7 days ago
Job ID Number** R5512 **Employment Type** Full time **Worksite Flexibility** Remote **Job Summary** As the Infrastructure and Desktop Support Consultant, you will be responsible for managing and...
systems, and core applications....
- Des Moines, IA (8 miles from Ankeny, IA)
- 8 days ago
- Des Moines, IA (8 miles from Ankeny, IA)
- 8 days ago
Desktop Support Engineer Desktop Support Engineer Des Moines, IA Mandatory Areas Level 3 support Active directory Windows Job Description: Design and implement new solutions for desktop automation...
Help Desk Specialist (Full-Time)
- West Des Moines, IA (20 miles from Ankeny, IA)
- 8 days ago
- West Des Moines, IA (20 miles from Ankeny, IA)
- 8 days ago
Looking for a career where you love what you do and who you do it with? You're in the right place. Healthcare here is different - we're locally owned and led by our physicians, and all decisions...
- Des Moines, IA (8 miles from Ankeny, IA)
- 8 days ago
- Des Moines, IA (8 miles from Ankeny, IA)
- 8 days ago
Job ID Number** R5497 **Employment Type** Full time **Worksite Flexibility** Remote **Job Summary** As a Support Analyst, youi will support and resolve technical issues with Microsoft...
- Madrid, IA (16 miles from Ankeny, IA)
- 9 days ago
- Madrid, IA (16 miles from Ankeny, IA)
- 9 days ago
Desk support to users across the district- Install, repair, and maintain hardware and software for a variety of devices and systems- Perform basic networking tasks, including wiring, switch configuration...
- West Des Moines, IA (20 miles from Ankeny, IA)
- 9 days ago
- West Des Moines, IA (20 miles from Ankeny, IA)
- 9 days ago
Service Desk Technician Onsite, West Des Moines, IA Technical Skills Deskside Support PC Technician Help Desk AV Decommission Phone Support Description Our Life Insurance client is looking to add...
- Urbandale, IA (9 miles from Ankeny, IA)
- 10 days ago
- Urbandale, IA (9 miles from Ankeny, IA)
- 10 days ago
Strong knowledge of Windows and operating systems and Microsoft 365 products. Experience with remote desktop support tools and ticketing systems....
Desktop Support Level II Technician
- Urbandale, IA (9 miles from Ankeny, IA)
- 10 days ago
- Urbandale, IA (9 miles from Ankeny, IA)
- 10 days ago
Strong knowledge of Windows operating systems. Experience with remote desktop support tools. Excellent communication and interpersonal skills....
Demographic Data for Ankeny, IA
Moving to Ankeny, IA? Find some basic demographic data about Ankeny, IA below.
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Salary for Help Desk Analyst Jobs in Ankeny, IA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Ankeny, IA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Written Communication
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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