Help Desk Analyst Jobs in Greenwood, IN
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Taft Stettinius & Hollister LLP
- Indianapolis, IN (11 miles from Greenwood, IN)
- 12 days ago
- Taft Stettinius & Hollister LLP
- Indianapolis, IN (11 miles from Greenwood, IN)
- 12 days ago
Taft is currently seeking an IT Service Analyst to join our team in Indianapolis. We are seeking an IT Service Analyst for our Indiana office. IT Service Analysts serve clients by providing...
- Indianapolis, IN (12 miles from Greenwood, IN)
- 13 hours ago
- Indianapolis, IN (12 miles from Greenwood, IN)
- 13 hours ago
Administer and maintain a Horizon View environment, including: Spinning up new desktop pools Managing FSLogix profile containers Configuring and supporting Cloud Gateway Collaborate on the...
Software Sales and Support Specialist
- Indianapolis, IN (12 miles from Greenwood, IN)
- 23 hours ago
- Indianapolis, IN (12 miles from Greenwood, IN)
- 23 hours ago
Promotes the sale of Amada software and peripherals within assigned territory. Conducts on-site support to set up the software parameters to match the machine's specifications to take full...
- Brownsburg, IN (20 miles from Greenwood, IN)
- 1 day ago
- Brownsburg, IN (20 miles from Greenwood, IN)
- 1 day ago
With over 58 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table and the...
- Indianapolis, IN (12 miles from Greenwood, IN)
- 1 day ago
- Indianapolis, IN (12 miles from Greenwood, IN)
- 1 day ago
Considerable knowledge of network operating systems in use by Indiana State Government. Considerable knowledge of networking protocols....
- Indianapolis, IN (12 miles from Greenwood, IN)
- 1 day ago
- Indianapolis, IN (12 miles from Greenwood, IN)
- 1 day ago
Summary Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Finance, located in Indianapolis, IN. Additional...
- Indianapolis, IN (12 miles from Greenwood, IN)
- 8 days ago
- Indianapolis, IN (12 miles from Greenwood, IN)
- 8 days ago
Description Fair Labor Standards Act Classification: Exempt Provide assistance to the organization wide computer users by answering problem calls through the help desk and resolving the calls...
- Indianapolis, IN (12 miles from Greenwood, IN)
- 10 days ago
- Indianapolis, IN (12 miles from Greenwood, IN)
- 10 days ago
WM, a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence,...
Desktop Support Technician - Indianapolis, IN
- Indianapolis, IN (12 miles from Greenwood, IN)
- 13 days ago
- Indianapolis, IN (12 miles from Greenwood, IN)
- 13 days ago
Support Technician - Indianapolis, IN American Structurepoint - 3.4 Indianapolis, IN Job Details Full-time Estimated: $49K - $61.1K a year 18 hours ago Qualifications Desktop support Computer science Operating...
- Mooresville, IN (10 miles from Greenwood, IN)
- 15 days ago
- Mooresville, IN (10 miles from Greenwood, IN)
- 15 days ago
System Support Engineer Senior LevelLocation: Mooresville, INExperience Required: 8 10 Years Position Overview: We are looking for a seasoned Senior System Support Engineer with 8 10 years of...
- Indianapolis, IN (12 miles from Greenwood, IN)
- 16 days ago
- Indianapolis, IN (12 miles from Greenwood, IN)
- 16 days ago
system issues required Job/Project Description: This is a great opportunity for an experienced Desktop Support Analyst to work in a small team for an enterprise organization....
Remote Work- Indianapolis, IN (12 miles from Greenwood, IN)
- 17 days ago
- Indianapolis, IN (12 miles from Greenwood, IN)
- 17 days ago
MICRO CENTER is the nation’s leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most...
- Indianapolis, IN (12 miles from Greenwood, IN)
- 28 days ago
- Indianapolis, IN (12 miles from Greenwood, IN)
- 28 days ago
Our team is seeking a highly motivated Helpdesk Analyst to join our on-site IT Service Desk team. This is an excellent opportunity for an IT professional to gain hands-on experience in a fast...
Technical Help Desk Representative August 2025
- Indianapolis, IN (12 miles from Greenwood, IN)
- 30+ days ago
- Indianapolis, IN (12 miles from Greenwood, IN)
- 30+ days ago
Basic familiarity with Windows operating systems and Microsoft Office 365. Experience troubleshooting Windows, printers, or networking is a plus, but not required....
Remote Work- Indianapolis, IN (12 miles from Greenwood, IN)
- 30+ days ago
- Indianapolis, IN (12 miles from Greenwood, IN)
- 30+ days ago
IT support specialists leverage their expertise with the Windows operating system to develop and deploy PCs, support day-to-day system performance, and prevent data loss and unauthorized access....
Demographic Data for Greenwood, IN
Moving to Greenwood, IN? Find some basic demographic data about Greenwood, IN below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Analyst Jobs in Greenwood, IN
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Greenwood, IN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Help Desk Analyst Related Career Advice Articles
5 IT Jobs to Help You Get Started in the Technology Industry
Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.
Read article »
How to Become a Software Developer
Find the answers to the questions you have about how to become a software developer, including how long does it take to become a software developer and what does a software developer do.
Read article »
How to Create a Tech Portfolio for Your Next Job Interview
Learn how to Impress recruiters and show off your best work with these tips for creating a powerful tech portfolio.
Read article »