Help Desk Analyst Jobs in Granger, IN
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- South Bend, IN (7 miles from Granger, IN)
- 3 days ago
- South Bend, IN (7 miles from Granger, IN)
- 3 days ago
About the Role: Our client is seeking Helpdesk Technicians to join their team. This is a great opportunity for individuals with a solid customer service background who enjoy troubleshooting and...
Helps to improve Help Desk operations by: Improving the information included in the 'scripts' used by the Help Desk Analysts. Also, reviewing and editing the problem resolution text....
Desktop Support Installation Technician
- South Bend, IN (7 miles from Granger, IN)
- 10 days ago
- South Bend, IN (7 miles from Granger, IN)
- 10 days ago
Job#: 2076953 Job Description: Apex Systems is a world class technology services business that incorporates industry insights and experience to deliver solutions that fulfill our clients' digital...
Associate Client Support Specialist
- South Bend, IN (7 miles from Granger, IN)
- 25 days ago
- South Bend, IN (7 miles from Granger, IN)
- 25 days ago
Company Description PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries-a status we earned over decades of deep partnership with clients...
Commitment to Beacon's six-point Operating System, referred to as The Beacon Way: Leverage innovation everywhere. Cultivate human talent. Embrace performance improvement....
Computer Support Specialist - macOS
- Notre Dame, IN (6 miles from Granger, IN)
- 45+ days ago
- Notre Dame, IN (6 miles from Granger, IN)
- 45+ days ago
Five years of relevant experience may substitute for the degree; In-depth technical knowledge of Apple macOS operating systems, complemented with knowledge of Apple hardware and troubleshooting skills...
- Baroda, MI (23 miles from Granger, IN)
- 60+ days ago
- Baroda, MI (23 miles from Granger, IN)
- 60+ days ago
Description: Reporting to the Support Lead, you will need to provide L2 level of support to MRI cloud infrastructure, monitor alert, triage, and resolve the incidents, escalate to appropriate...
- Notre Dame, IN (6 miles from Granger, IN)
- 60+ days ago
- Notre Dame, IN (6 miles from Granger, IN)
- 60+ days ago
Strong knowledge of current macOS and Windows operating systems. Strong knowledge of Microsoft Office software. Strong knowledge of Google Workspace....
Demographic Data for Granger, IN
Moving to Granger, IN? Find some basic demographic data about Granger, IN below.
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Salary for Help Desk Analyst Jobs in Granger, IN
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Granger, IN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Written Communication
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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