Help Desk Analyst Jobs in Springfield, IL
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Computer Support Analyst (INFORMATION SYSTEMS ANALYST I, OPT C)
- Springfield, IL
- 2 days ago
- Springfield, IL
- 2 days ago
Working knowledge of Mac Operating Systems configuration including setup, troubleshooting, and software management....
at ASM Research, An Accenture Federal Services Compan in Springfield, Illinois, United States Job Description As a Help Desk Analyst within the Defense Army Account's ITSM team, you will be at the forefront...
Help Desk Analyst - Tier 1 (Day) Company: ASM Research, An Accenture Federal Services Company Location: Springfield, IL Date Posted: 4/22/25, 6:09 AM As a Help Desk Analyst within the Defense Army Account's...
at ASM Research, An Accenture Federal Services Compan in Springfield, Illinois, United States Job Description As a Help Desk Analyst within the Defense Army Account's ITSM team, you will be at the forefront...
Application Service Desk Technician I (UMP) - (Information Services Specialist I)
- Springfield, IL
- 8 days ago
- Springfield, IL
- 8 days ago
Job Requisition ID: 46602 Posting Date: 04/21/2025 Closing Date: 05/02/2025 Agency: Department of Innovation and Technology Class Title: INFORMATION SERV SPECIALIST I - 21161 Skill Option:...
Senior Endpoint and Virtual Desktop Engineer
- Springfield, IL
- 10 days ago
- Springfield, IL
- 10 days ago
The Senior Endpoint and Virtual Desktop Engineer will be responsible for overseeing the deployment, configuration, and management of endpoint devices using Microsoft Intune. This role includes...
Endpoint Support Technician - Information Systems Technician I - Desktop Support
- Springfield, IL
- 28 days ago
- Springfield, IL
- 28 days ago
Ensures both the applications and operating systems are patched to correct levels. Diagnose issues with deployments or installations....
Sr Oracle Fusion Cloud ERP Systems Support Analyst
- Springfield, IL
- 30+ days ago
- Springfield, IL
- 30+ days ago
Sr Oracle Fusion Cloud ERP Systems Support Analyst Company: Oracle Location: Springfield, IL Date Posted: 3/25/25, 2:36 AM Job Description Global SaaS & Apps UL Delivery organization is a global,...
Senior Technical Support Analyst - Cloud Supply Chain Management
- Springfield, IL
- 30+ days ago
- Springfield, IL
- 30+ days ago
Senior Technical Support Analyst - Cloud Supply Chain Management Company: Oracle Location: Springfield, IL Date Posted: 3/25/25, 4:20 AM Job Description Supply Chain Support Engineer Oracle...
Position Overview The Technical Support Engineer, MI - II (Tier II) handles remote technical support across our product lines for HCUS customers. The expectation of the position is to be versed in...
Developer Support Engineer Company: Meta Location: Springfield, IL Date Posted: 3/17/25, 3:30 AM Summary: Meta Reality Labs is seeking a Developer Support Engineer to join the team. You will...
at Volt Management Corp. in Springfield, Illinois, United States Job Description We bring you tomorrow's opportunity, today Volt is immediately hiring for a Product Support Specialist in Menomonee...
Senior Technical Support Engineer - 5335812004_11-6854
- Springfield, IL
- 30+ days ago
- Springfield, IL
- 30+ days ago
at Cribl, Inc in Springfield, Illinois, United States Job Description Cribl does differently. What does that mean? It means we are a serious company that doesn't take itself too seriously; and...
Fusion SCM Cloud Technical Support - 4 Company: Oracle Location: Springfield, IL Date Posted: 3/13/25, 6:08 AM Job Description As a member of the Support organization, your focus is to deliver...
desk support with general software or application problems....
Demographic Data for Springfield, IL
Moving to Springfield, IL? Find some basic demographic data about Springfield, IL below.
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Salary for Help Desk Analyst Jobs in Springfield, IL
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Springfield, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- Application Support
- BMC Remedy
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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