Help Desk Analyst Jobs in Springfield, IL
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
One year work experience providing end-user technical support or related help-desk support specifically supporting the configuration and maintenance of Microsoft Windows operating systems (experience...
Customer Support Specialist (Information Services Specialist I Opt. C) (UMP)
- Grandview, IL (2 miles from Springfield, IL)
- 1 day ago
- Grandview, IL (2 miles from Springfield, IL)
- 1 day ago
Elementary knowledge of desktop emulations and standard desktop operating systems. Elementary knowledge of IT monitoring tools and methods. Elementary knowledge of anti-virus software....
Data Centre Service Delivery Field Support Engineer
- Springfield, IL
- 3 days ago
- Springfield, IL
- 3 days ago
Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to...
ITSA - Desktop Support Southern Illinois University - School of Medicine
- Springfield, IL
- 6 days ago
- Springfield, IL
- 6 days ago
One year work experience providing end-user technical support or related help-desk support specifically supporting the configuration and maintenance of Microsoft Windows operating systems (experience...
Job Requisition ID: 49248 Closing Date: 08/29/2025 Agency: Illinois Law Enforcement Training and Standards Board Class Title: INFORMATION SERV SPECIALIST I - 21161 Skill Option: Multi / Other -...
at Merck in Springfield, Illinois, United States Job Description Job Description Job Responsibilities: + Act as SAP Key User for our company's Animal Health Order to Cash functions and processes +...
systems (Microsoft, Chrome, Mac) + US work authorization Education + High School Diploma required, Associate's Degree preferred Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical...
Help Desk Technician I- Night Shift (Information Services Specialist I, Option S - UMP)
- Southern View, IL (3 miles from Springfield, IL)
- 20 days ago
- Southern View, IL (3 miles from Springfield, IL)
- 20 days ago
Preferred Qualifications (In Order of Significance) Elementary knowledge of computer systems first-level technical support in either a technical operation or help desk support environment, including...
at Fuji Film in Springfield, Illinois, United States Job Description Position Overview The Technical Support Engineer, MI - II (Tier II) handles remote technical support across our product lines...
Remote Workindependently with general supervision and maintains a high-degree of professional conduct at all times + Strong problem solving and analytical skills + Technical expertise in: + Microsoft Windows Operating...
Sr Oracle ERP Systems Support Analyst Company: Oracle Location: Springfield, IL Date Posted: 7/26/25, 4:30 AM Job Description Global SaaS & Apps UL Delivery organization is a global, innovative,...
development platforms, such as DB2, CICS, IMS, ADABAS, IDMS or VSAM. + SQL, Data Virtualization, CDC + Operating system knowledge: Windows, Unix, Linux. + Database knowledge in open systems (Windows...
Remote WorkTechnical Support Analyst 2 Company: Oracle Location: Springfield, IL Date Posted: 7/10/25, 2:53 AM Job Description As a Technical Support Analyst 2 on the Federal Aligned Support Team, you...
Data Centre Service Delivery Field Support Engineer (L3)
- Springfield, IL
- 45+ days ago
- Springfield, IL
- 45+ days ago
Data Centre Service Delivery Field Support Engineer (L3) Company: NTT America, Inc. Location: Springfield, IL Date Posted: 7/11/25, 2:57 AM Make an impact with NTT DATA Join a company that is...
Demographic Data for Springfield, IL
Moving to Springfield, IL? Find some basic demographic data about Springfield, IL below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Analyst Jobs in Springfield, IL
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Springfield, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Help Desk Analyst Related Career Advice Articles
5 IT Jobs to Help You Get Started in the Technology Industry
Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.
Read article »
How to Become a Software Developer
Find the answers to the questions you have about how to become a software developer, including how long does it take to become a software developer and what does a software developer do.
Read article »
How to Create a Tech Portfolio for Your Next Job Interview
Learn how to Impress recruiters and show off your best work with these tips for creating a powerful tech portfolio.
Read article »