Help Desk Analyst Jobs in Springfield, IL
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
One year work experience providing end-user technical support or related help-desk support specifically supporting the configuration and maintenance of Microsoft Windows operating systems (experience...
systems + Proficient with task management, customer relationship management software; with good understanding of Microsoft Office suite + Excellent communication skills and ability to work in a team...
at Volt Management Corp. in Springfield, Illinois, United States Job Description Volt is immediately hiring for Help Desk Representative in Lowell MI Consumer Technical Support We are seeking a...
Job ID Number** R5512 **Employment Type** Full time **Worksite Flexibility** Remote **Job Summary** As the Infrastructure and Desktop Support Consultant, you will be responsible for managing and...
Job ID Number** R5497 **Employment Type** Full time **Worksite Flexibility** Remote **Job Summary** As a Support Analyst, youi will support and resolve technical issues with Microsoft...
at Volt Management Corp. in Springfield, Illinois, United States Job Description Volt is hiring a Help Desk Technician located in Bellevue WA The role is customer-facing, supporting users through...
. + Experience working with web application development teams. + Familiarity with Atlassian tools such as JIRA, Confluence, Green Hopper, or similar. + Experience with functional regression testing....
Remote WorkTechnical Support, Medical Imaging (HL7 and DICOM)
- Springfield, IL
- 16 days ago
- Springfield, IL
- 16 days ago
at Fuji Film in Springfield, Illinois, United States Job Description Position Overview The Technical Support Engineer, MI - II (Tier II) handles remote technical support across our product lines...
Senior Technical Support Engineer - 5495056004_11-6854
- Springfield, IL
- 21 days ago
- Springfield, IL
- 21 days ago
at Cribl, Inc in Springfield, Illinois, United States Job Description Cribl does differently. What does that mean? It means we are a serious company that doesn't take itself too seriously; and...
MES Opcenter/Camstar Technical Support Engineer - Remote
- Springfield, IL
- 21 days ago
- Springfield, IL
- 21 days ago
MES Opcenter/Camstar Technical Support Engineer - Remote Company: Cognizant Location: Springfield, IL Date Posted: 5/22/25, 4:10 AM Required Technical Skills - Camstar/Opcenter, MES, Cloud...
Remote Workat CAI in Springfield, Illinois, United States Job Description Job ID Number R5399 Employment Type Full time Worksite Flexibility Remote Job Summary As a Technical Support Analyst (3rd Shift) you...
Livestock Technology Support Specialist (Remote)
- Springfield, IL
- 25 days ago
- Springfield, IL
- 25 days ago
at Merck in Springfield, Illinois, United States Job Description Job Description At our company's Animal Health, our mission is to revolutionize the livestock industry through cutting-edge...
at Volt Management Corp. in Springfield, Illinois, United States Job Description We bring you tomorrow's opportunity, today Volt is immediately hiring for a Product Support Specialist in Menomonee...
Knowledge of operating systems (WINDOWS, LINUX). Hands on Linux shell commands to configure servers, track memory & disk usage, file management and permissions is required....
Technical Support Engineer - Flink (Remote, West)
- Springfield, IL
- 30+ days ago
- Springfield, IL
- 30+ days ago
With Confluent, organizations can harness the full power of continuously flowing data to innovate and win in the modern digital world. We have a purpose that drives us to do better every day -...
Remote WorkDemographic Data for Springfield, IL
Moving to Springfield, IL? Find some basic demographic data about Springfield, IL below.
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Salary for Help Desk Analyst Jobs in Springfield, IL
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Springfield, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Written Communication
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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