Help Desk Analyst Jobs in Scott Afb, IL
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Saint Louis, MO (19 miles from Scott Afb, IL)
- 1 day ago
- Saint Louis, MO (19 miles from Scott Afb, IL)
- 1 day ago
Procore Support Engineer Clayco - St. Louis, MO, United States Tagged: Information Technology About Us Clayco is a full-service, turnkey real estate development, master planning, architecture,...
SATCOM IP Network Support Specialist
- Shiloh, IL (5 miles from Scott Afb, IL)
- 2 days ago
- Shiloh, IL (5 miles from Scott Afb, IL)
- 2 days ago
The Leidos Digital Modernization Sector and Global Solutions Management-Operations II (GSMO-II) have an opening in our Enterprise SATCOM Gateway Services (ESGS) Operations Support Cell for a...
A/V Technology Support Specialist
- Saint Louis, MO (19 miles from Scott Afb, IL)
- 3 days ago
- Saint Louis, MO (19 miles from Scott Afb, IL)
- 3 days ago
A/V Technology Support Specialist Summary: Provides audiovisual services for internal and external clients in meetings, conventions, and presentations. Sets up and operates audio and video...
- Saint Louis, MO (19 miles from Scott Afb, IL)
- 6 days ago
- Saint Louis, MO (19 miles from Scott Afb, IL)
- 6 days ago
About Us Clayco is a full-service, turnkey real estate development, master planning, architecture, engineering, and construction firm that safely delivers clients across North America the highest...
Help Desk support shall include troubleshooting analysis, diagnosis, and resolution of workstation and peripheral problems IAW approved baseline configurations....
- Saint Louis, MO (19 miles from Scott Afb, IL)
- 10 days ago
- Saint Louis, MO (19 miles from Scott Afb, IL)
- 10 days ago
Overview Junior Helpdesk Specialist St. Louis, MO Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional...
- Saint Louis, MO (19 miles from Scott Afb, IL)
- 14 days ago
- Saint Louis, MO (19 miles from Scott Afb, IL)
- 14 days ago
Solves escalated issues by utilizing knowledge of hardware, software, operating systems, network configuration, server interaction, diagnostics and troubleshooting....
Company Overview By Light Professional IT Services LLC readies warfighters and federal agencies with technology and systems engineered to connect, protect, and prepare individuals and teams for...
Technical Support Associate Analyst
- Saint Louis, MO (19 miles from Scott Afb, IL)
- 28 days ago
- Saint Louis, MO (19 miles from Scott Afb, IL)
- 28 days ago
systems, Windows 10 and Microsoft Office General knowledge of networking switches and data networks....
Intermediate, Helpdesk Support Services Specialist (Tier II)
- Scott Air Force Base, IL
- 30+ days ago
- Scott Air Force Base, IL
- 30+ days ago
Help Desk support shall include troubleshooting analysis, diagnosis, and resolution of workstation and peripheral problems IAW approved baseline configurations....
FULL TIME - Help Desk/Call Center Specialist
- O Fallon, IL (5 miles from Scott Afb, IL)
- 30+ days ago
- O Fallon, IL (5 miles from Scott Afb, IL)
- 30+ days ago
Are you someone looking for a Help Desk Call Center Specialist (Full Time) opportunity that will help you grow and build on your current technical skills? Do you provide and practice great...
Remote WorkITSA Client Support Specialist (CS26-021)
- Edwardsville, IL (19 miles from Scott Afb, IL)
- 30+ days ago
- Edwardsville, IL (19 miles from Scott Afb, IL)
- 30+ days ago
system platforms such as DOS, MS-Windows, Apple Mac OS, iOS, Android, UNIX, etc.; 5) 1 or more years Microsoft Deployment Toolkit or alternate large scale imaging experience; 6)1 or more years maintaining...
Technical Support Engineer (Service Desk Engineer)
- Saint Louis, MO (19 miles from Scott Afb, IL)
- 45+ days ago
- Saint Louis, MO (19 miles from Scott Afb, IL)
- 45+ days ago
GadellNet Consulting Services is a rapidly growing IT company based in the Midwest, providing technology solutions to hundreds of businesses across various markets. We are also a family-friendly...
- Saint Louis, MO (19 miles from Scott Afb, IL)
- 45+ days ago
- Saint Louis, MO (19 miles from Scott Afb, IL)
- 45+ days ago
Job Summary A client of Insight Global is seeking a Lead IT Help Desk associate to be based out of their corporate Headquarters in St. Louis, MO. The Help Desk Lead oversees all processes related...
Systems Administrator - Tier 2 Desktop Support Technician
- Saint Louis, MO (19 miles from Scott Afb, IL)
- 45+ days ago
- Saint Louis, MO (19 miles from Scott Afb, IL)
- 45+ days ago
Desired: A+ Certification, N+ Certification, Security + or other DoD 8570.01M certification Thin Client using Virtual Desktop Infrastructure (VDI) Technology Thick & thin web-based applications ITIL...
Demographic Data for Scott Afb, IL
Moving to Scott Afb, IL? Find some basic demographic data about Scott Afb, IL below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Scott Afb, IL
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Scott Afb, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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