Help Desk Analyst Jobs in Naperville, IL
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Service Desk Technician - Bilingual Dutch/English - ZF4J1_9-5953
- Downers Grove, IL (6 miles from Naperville, IL)
- 7 hours ago
- Downers Grove, IL (6 miles from Naperville, IL)
- 7 hours ago
Provides support for Microsoft Operating Systems (Windows7, Windows 10). Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365)....
Seasonal IT Help Desk Agent ID 2025-792-928 # of Openings 3 Job Locations Naperville, Illinois Category Customer Service/Support More information about this job: Job Overview: At Mechdyne, we...
- Wheaton, IL (5 miles from Naperville, IL)
- 2 days ago
- Wheaton, IL (5 miles from Naperville, IL)
- 2 days ago
Provide daily service to building staff through service requests, by way of the Altiris Help Desk System. 3. Manage service request assignments to resolve incidents in a timely manner. 4....
Provide daily service to building staff through service requests, by way of the Altiris Help Desk System. 3. Manage service request assignments to resolve incidents in a timely manner. 4....
systems, and general computer-related issues Experience working with mobile device management e.g., Intune (Android & iOS) Experience working with Office 365, OneDrive, Active Directory, SerivceNow...
Customer Support Specialist - Onsite 12pm to 8:30pm
- Aurora, IL (6 miles from Naperville, IL)
- 3 days ago
- Aurora, IL (6 miles from Naperville, IL)
- 3 days ago
Aurora, IL | United States | On-site | Monday Friday Customer Support Specialist Schedule: 12pm to 8:30pm Pay range: $22 to $26 In a life without sound, our work provides meaning. As a leading...
Technology Support Specialist Tier 2
- Wheaton, IL (5 miles from Naperville, IL)
- 3 days ago
- Wheaton, IL (5 miles from Naperville, IL)
- 3 days ago
Position Type: Technology Date Posted: 6/12/2025 Location: Glenbard South Date Available: ASAP Closing Date: Until Filled District: Glenbard Township High School District 87 Job...
- Oak Brook, IL (10 miles from Naperville, IL)
- 3 days ago
- Oak Brook, IL (10 miles from Naperville, IL)
- 3 days ago
Key Skills: Help desk support, troubleshooting, customer service, Windows 10, Active Directory, Office 365, ServiceNow, ticketing systems, phone support....
- Park Ridge, IL (22 miles from Naperville, IL)
- 3 days ago
- Park Ridge, IL (22 miles from Naperville, IL)
- 3 days ago
Who We Are PCMI (Policy Claim Management International) is a fast-growing, leading provider of integrated software for Extended Warranty Management and Finance and Insurance (F&I) administration....
- Lisle, IL (2 miles from Naperville, IL)
- 3 days ago
- Lisle, IL (2 miles from Naperville, IL)
- 3 days ago
National Express LLC is currently seeking a Help Desk Analyst to work from our corporate office in Lisle, Illinois....
Senior Analyst - IT Support - R_310402-6153
- Orland Park, IL (18 miles from Naperville, IL)
- 4 days ago
- Orland Park, IL (18 miles from Naperville, IL)
- 4 days ago
Strong knowledge of industry-standard desktop operating systems and software. Excellent organizational, prioritization, and customer service skills....
Systems (Windows 10, Windows 11), MAC OS Office 365, and Microsoft Software (SharePoint, Teams)....
- Schaumburg, IL (18 miles from Naperville, IL)
- 5 days ago
- Schaumburg, IL (18 miles from Naperville, IL)
- 5 days ago
In-depth knowledge of Windows and Linux operating systems, as well as networking concepts and protocols. Familiarity with common software applications, web browsers, and virtualization suites....
Audio Visual / IT Support Analyst
- Aurora, IL (6 miles from Naperville, IL)
- 6 days ago
- Aurora, IL (6 miles from Naperville, IL)
- 6 days ago
WERE CHANGING ENTERTAINMENT. COME JOIN US. Were always looking for talent that believes in having fun. At PENN Entertainment, youll get to be a part of an exciting industry, where the days and...
- Woodridge, IL (5 miles from Naperville, IL)
- 9 days ago
- Woodridge, IL (5 miles from Naperville, IL)
- 9 days ago
Help Desk Technician V3 Companies Ltd - 3.0 Woodridge, IL Job Details Full-time $25 - $28 an hour 13 hours ago Benefits Health savings account Paid holidays Paid time off Retirement plan...
Demographic Data for Naperville, IL
Moving to Naperville, IL? Find some basic demographic data about Naperville, IL below.
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Salary for Help Desk Analyst Jobs in Naperville, IL
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Naperville, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- Cisco
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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