Help Desk Analyst Jobs in Naperville, IL
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Senior Support Engineer - Mainframe
- Warrenville, IL (5 miles from Naperville, IL)
- moments ago
- Warrenville, IL (5 miles from Naperville, IL)
- moments ago
Job Description: This position is responsible for providing mainframe technical support for the Endevor product....
- Warrenville, IL (5 miles from Naperville, IL)
- moments ago
- Warrenville, IL (5 miles from Naperville, IL)
- moments ago
Knowledge of JCL, JES2, USS, RACF, XES, HCD, DFSMS, SMP/E, TCP/IP, ISPF, SDSF, WLM, REXX/CLIST z/OS operating system software diagnostic and troubleshooting skills, GTF Traces, IPCS....
- Palatine, IL (24 miles from Naperville, IL)
- 1 hour ago
- Palatine, IL (24 miles from Naperville, IL)
- 1 hour ago
Desk support of equipment, district software, and technology systems for staff, students, and parents Troubleshoot issues associated with the district software applications, including but not limited...
- Aurora, IL (6 miles from Naperville, IL)
- 7 hours ago
- Aurora, IL (6 miles from Naperville, IL)
- 7 hours ago
Ensuring all operating systems are up to date. Providing AV support during team all hand meetings Pay and Benefits The pay range for this position is $25.00 - $34.00/hr....
- Downers Grove, IL (6 miles from Naperville, IL)
- 17 hours ago
- Downers Grove, IL (6 miles from Naperville, IL)
- 17 hours ago
Your technical skills can help save lives! LaSalle Network is hiring a Help Desk Technician to support hospitals, clinics, and medical offices by ensuring their technology runs smoothly. This is a...
Remote - Technology Technical Support Representative
- Oak Brook, IL (10 miles from Naperville, IL)
- 2 days ago
- Oak Brook, IL (10 miles from Naperville, IL)
- 2 days ago
. + Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration. + Demonstrate advanced product knowledge and he ability...
Remote WorkTransmission Support Engineer/Technician
- Forest Park, IL (17 miles from Naperville, IL)
- 2 days ago
- Forest Park, IL (17 miles from Naperville, IL)
- 2 days ago
Transmission Support Engineer/Technician Protection Communications Field Support This posting serves to fill one Engineer/Technician position within the TM&S (Transmission Maintenance and Support)...
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared...
Description Help Desk Level 1 Overview Blitt & Gaines is a creditor's rights law firm with nine offices, in six states and over 400 employees. We are looking for a Level 1 Help Desk Technician to...
- Schaumburg, IL (18 miles from Naperville, IL)
- 3 days ago
- Schaumburg, IL (18 miles from Naperville, IL)
- 3 days ago
Be detail-oriented Show experience with Windows operating systems, Office 365, and general desktop applications Demonstrate the ability to multi-task Have the ability to lift and/or carry up to 35 lbs...
at Insight Global, LLC in Naperville, Illinois, United States Job Description Job Description Position Overview Ecolab is seeking a highly qualified professional to join our Help Desk EGIC team....
- Elgin, IL (17 miles from Naperville, IL)
- 4 days ago
- Elgin, IL (17 miles from Naperville, IL)
- 4 days ago
Position Type: Middle School Teacher/ Computer Tech Date Posted: 4/26/2025 Location: Abbott Middle School Date Available: 08/06/2025 Closing Date: Until Filled Position / Title: Teacher...
Customer Support Specialist Part Time (9am - 1pm M
- Aurora, IL (6 miles from Naperville, IL)
- 4 days ago
- Aurora, IL (6 miles from Naperville, IL)
- 4 days ago
at Phonak in Aurora, Illinois, United States Job Description Who we are You enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love...
Customer Support Specialist ( M-TH 10:30am-7pm, F
- Aurora, IL (6 miles from Naperville, IL)
- 4 days ago
- Aurora, IL (6 miles from Naperville, IL)
- 4 days ago
at Phonak in Aurora, Illinois, United States Job Description Who we are You enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love...
Client Support Specialist - Payroll
- Elk Grove Village, IL (18 miles from Naperville, IL)
- 5 days ago
- Elk Grove Village, IL (18 miles from Naperville, IL)
- 5 days ago
ADP is hiring a Client Support Specialist. Are you readyto join acompany offeringcareer advancementopportunities throughout your career journey? Do you want to join a company...
Demographic Data for Naperville, IL
Moving to Naperville, IL? Find some basic demographic data about Naperville, IL below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Naperville, IL
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Naperville, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- DHCP
- Application Support
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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