Help Desk Analyst Jobs in Moline, IL
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Technical Proficiency: Strong knowledge of Windows and Mac operating systems, Microsoft Office 365, Active Directory, and virtualization technologies such as VMware and Hyper-V....
Technical Skills : Proficiency in Windows and macOS operating systems, network configurations, and common business applications (e.g., Microsoft 365, G Suite)....
- Davenport, IA (5 miles from Moline, IL)
- 22 hours ago
- Davenport, IA (5 miles from Moline, IL)
- 22 hours ago
Position Title Service Desk Specialist Job Category 4 Job Type Support Staff, Hourly Supervisor's Title Associate Director of IT Services Location District Office, Davenport (05) Job Description...
Assist in maintaining Help Desk support documentation and manuals Assist with IT asset life cycle management, including inventory and ordering, deployment and decommissioning....
We are looking for a Technical Support candidate within ~80 miles of Moline, IL. This role will require the occasional visit to our client's facility in Moline, IL. -This is a tier 3 role that...
- Davenport, IA (5 miles from Moline, IL)
- 30+ days ago
- Davenport, IA (5 miles from Moline, IL)
- 30+ days ago
Core Function: This position will require the use of remote tools to resolve open issues or complete outstanding requests that involve new functionality of PC hardware, software and peripherals....
- Milan, IL (8 miles from Moline, IL)
- 45+ days ago
- Milan, IL (8 miles from Moline, IL)
- 45+ days ago
The ideal candidate has proven desktop support skills, and strong knowledge of Windows operating systems....
Demographic Data for Moline, IL
Moving to Moline, IL? Find some basic demographic data about Moline, IL below.
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Salary for Help Desk Analyst Jobs in Moline, IL
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Moline, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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