Help Desk Analyst Jobs in Moline, IL
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Epic Cupid-Radiant Support Specialist
- Davenport, IA (5 miles from Moline, IL)
- 2 days ago
- Davenport, IA (5 miles from Moline, IL)
- 2 days ago
Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Cupid/Radiant Support Specialist you will have...
IT Support Technician - Mount Mercy Campus, Cedar Rapids, IA
- Davenport, IA (5 miles from Moline, IL)
- 7 days ago
- Davenport, IA (5 miles from Moline, IL)
- 7 days ago
Proficient in Microsoft Windows and Mac operating systems. Familiarity with Microsoft Office/365, products and common university platforms. Ability to troubleshoot common hardware/software issues....
We are looking for a Technical Support candidate within ~80 miles of Moline, IL. This role will require the occasional visit to our client's facility in Moline, IL. -This is a tier 3 role that...
Computer Support Associate/ Infrastructure Engineer Pay rate: $27 per hour Duration: 3 years W2 contract only (No C2C) Location- Moline, IL (ONSITE) This is a 1st Shift onsite with flex start...
Job Title: Computer Support Associate/ Infrastructure Engineer Pay rate: $27 per hour Duration: 3 years W2 contract only (No C2C) Location- Moline, IL (ONSITE) This is a 1st Shift onsite with flex...
- Rock Island, IL (4 miles from Moline, IL)
- 30+ days ago
- Rock Island, IL (4 miles from Moline, IL)
- 30+ days ago
PC Desktop Technician - DoD Rock Island, IL 92310 Job Function: Computers-Software Job Number: 407838 Job Description PC Desktop Technician - DoD Johnson Service Group (JSG) is actively searching...
- Cordova, IL (18 miles from Moline, IL)
- 30+ days ago
- Cordova, IL (18 miles from Moline, IL)
- 30+ days ago
Job description Provide IT support to on-site employees and resources. Gather client and problem information, troubleshoot and resolve when possible, or escalate quickly and accurately when...
Demographic Data for Moline, IL
Moving to Moline, IL? Find some basic demographic data about Moline, IL below.
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Salary for Help Desk Analyst Jobs in Moline, IL
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Moline, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Written Communication
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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