Help Desk Analyst Jobs in Joliet, IL
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Aurora, IL (17 miles from Joliet, IL)
- 3 hours ago
- Aurora, IL (17 miles from Joliet, IL)
- 3 hours ago
PC Network Support Technician 3 RELOCATION ASSISTANCE: No relocation assistance available CLEARANCE TYPE: SCI TRAVEL: No Description At Northrop Grumman, our employees have incredible...
Remote Work- Bolingbrook, IL (13 miles from Joliet, IL)
- 13 hours ago
- Bolingbrook, IL (13 miles from Joliet, IL)
- 13 hours ago
Position Overview: We are seeking a motivated and customer-focused Helpdesk Technician to join a high-touch, fast-paced IT support team. This role is ideal for individuals with retail experience...
Remote Work- Glendale Heights, IL (24 miles from Joliet, IL)
- 1 day ago
- Glendale Heights, IL (24 miles from Joliet, IL)
- 1 day ago
The IT Helpdesk Technician is a critical member of our Information Technology team, responsible for troubleshooting and resolving technical issues across a variety of devices and systems. You will...
Customer Technology Support Specialist
- Romeoville, IL (9 miles from Joliet, IL)
- 1 day ago
- Romeoville, IL (9 miles from Joliet, IL)
- 1 day ago
at AMERISOURCEBERGEN SERVICES CORPORATION in Romeoville, Illinois, United States Job Description Our team members are at the heart of everything we do. At Cencora, we are united in our...
Academic Computing Support Specialist
- Newark, IL (14 miles from Joliet, IL)
- 2 days ago
- Newark, IL (14 miles from Joliet, IL)
- 2 days ago
Proficiency in managing and troubleshooting Windows and macOS operating systems, as well as experience with Linux-based environments....
Platform Support Engineer (Amazon Connect & Salesforce CRM)
- Naperville, IL (16 miles from Joliet, IL)
- 3 days ago
- Naperville, IL (16 miles from Joliet, IL)
- 3 days ago
About Evolutyz Corp: Evolutyz Corp, a vibrant, award-winning, woman-owned IT consulting firm headquartered in Naperville, IL. We are passionate about innovation and committed to driving business...
Apple End User Support Specialist
- Naperville, IL (16 miles from Joliet, IL)
- 7 days ago
- Naperville, IL (16 miles from Joliet, IL)
- 7 days ago
Proficient in Apple and PC client functions in networked environments, various operating systems, and network applications like Microsoft Office....
Apple End User Support Specialist North Central College
- Naperville, IL (16 miles from Joliet, IL)
- 8 days ago
- Naperville, IL (16 miles from Joliet, IL)
- 8 days ago
Employment Status: Administrative Description of Key Responsibility: Note that all functions described below must be performed, and it is normally the responsibility of the individual in this...
Clinical Technology Support Specialist
- Lisle, IL (18 miles from Joliet, IL)
- 8 days ago
- Lisle, IL (18 miles from Joliet, IL)
- 8 days ago
Company Description About Chamberlain University Chamberlain University has a 130-year history and the mission to educate, empower, and embolden diverse healthcare professionals who advance the...
- Bolingbrook, IL (13 miles from Joliet, IL)
- 9 days ago
- Bolingbrook, IL (13 miles from Joliet, IL)
- 9 days ago
Microsoft Windows Operating System Education & Experience Up to 2 years of experience is preferred High School Diploma Required Demonstrated Physical Abilities as Follows: While performing the duties...
- Westmont, IL (22 miles from Joliet, IL)
- 10 days ago
- Westmont, IL (22 miles from Joliet, IL)
- 10 days ago
MICRO CENTER is the nation’s leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most...
- Tinley Park, IL (20 miles from Joliet, IL)
- 10 days ago
- Tinley Park, IL (20 miles from Joliet, IL)
- 10 days ago
Strong technical skills, including proficiency in Microsoft Office, Windows operating systems, and mobile devices, including firm integration....
Desktop Support Technician III
- Downers Grove, IL (21 miles from Joliet, IL)
- 13 days ago
- Downers Grove, IL (21 miles from Joliet, IL)
- 13 days ago
Seeking a Desktop Support Technician III with expertise in imaging, deploying machines, and troubleshooting within Windows OS environments. Requirements: Experience with imaging, deploying...
IT Support Services Representative
- Oak Brook, IL (23 miles from Joliet, IL)
- 13 days ago
- Oak Brook, IL (23 miles from Joliet, IL)
- 13 days ago
its subservices Duties and Responsibilities 60% - Help Desk Support Triage and troubleshoot requests made by users who contact our help desk, via phone or email, and manage their expectations of resolution...
IT Support Services Consultant
- Oak Brook, IL (23 miles from Joliet, IL)
- 13 days ago
- Oak Brook, IL (23 miles from Joliet, IL)
- 13 days ago
to pass a DoD background check Valued Skills & Qualifications (not required) Azure certification Office 365 certification Windows Server certification Microsoft Exchange Fortinet Hyper-V / VMware N-Able...
Demographic Data for Joliet, IL
Moving to Joliet, IL? Find some basic demographic data about Joliet, IL below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Joliet, IL
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Joliet, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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