Help Desk Analyst Jobs in Crystal Lake, IL
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- North Chicago, IL (23 miles from Crystal Lake, IL)
- 3 hours ago
- North Chicago, IL (23 miles from Crystal Lake, IL)
- 3 hours ago
Position Overview: We are actively seeking a Level 2 Desktop Technician with a strong emphasis on hardware repair and break/fix support. This role is ideal for someone who enjoys hands-on...
- Elk Grove Village, IL (24 miles from Crystal Lake, IL)
- 18 hours ago
- Elk Grove Village, IL (24 miles from Crystal Lake, IL)
- 18 hours ago
This senior, cross-functional role serves as a subject matter expert for complex, escalated incidents across core Supply Chaintechnologies, including WMS, G2P, TMS, SCADA, and related logistics...
- Buffalo Grove, IL (19 miles from Crystal Lake, IL)
- 1 day ago
- Buffalo Grove, IL (19 miles from Crystal Lake, IL)
- 1 day ago
Company: Siemens Industry, Inc. Location: 1000 Deerfield Parkway, Buffalo Grove, IL 60089 Position Title: Technical Support Engineer Salary $110,165 - $132,700 / Year Hours: Monday - Friday, 8:00...
- Elk Grove Village, IL (24 miles from Crystal Lake, IL)
- 1 day ago
- Elk Grove Village, IL (24 miles from Crystal Lake, IL)
- 1 day ago
Position Title: Technical Support Specialist Location: Peachtree Corners, GA, Harleysville, PA, Elk Grove Village, IL Are you looking for a company that empowers talent? Here at Siemens, we take...
- Lake Zurich, IL (14 miles from Crystal Lake, IL)
- 2 days ago
- Lake Zurich, IL (14 miles from Crystal Lake, IL)
- 2 days ago
IT Support Associate You will be an essential part of our US Technical Support Team supporting our local warehouse facilities users providing IT support to our end users for workstation...
Senior Virtual Desktop Engineer
- Vernon Hills, IL (17 miles from Crystal Lake, IL)
- 2 days ago
- Vernon Hills, IL (17 miles from Crystal Lake, IL)
- 2 days ago
Senior Azure Virtual Desktop Engineer/Architect Contract Duration: 6 Months+ Location: Fully Remote (CST Hours) Reason for Opening: Migration from Citrix to Azure Virtual Desktop (AVD) Overview:...
Remote Work- Vernon Hills, IL (17 miles from Crystal Lake, IL)
- 3 days ago
- Vernon Hills, IL (17 miles from Crystal Lake, IL)
- 3 days ago
Help Desk Technician Responsibilities: Help desk support for a laptop refresh project Assist with 200+ laptops, replace old laptops with new ones Help users join the domain Install software updates...
Technical Support Specialist - HYBRID
- Schaumburg, IL (20 miles from Crystal Lake, IL)
- 5 days ago
- Schaumburg, IL (20 miles from Crystal Lake, IL)
- 5 days ago
Preferred Skills and Qualifications: Knowledge of and/or basic skills in: Microsoft Windows Applications and Desktop Operating Systems (Active Directory)....
Help Desk Administrator (Hybrid, Schaumburg, IL)
- Schaumburg, IL (20 miles from Crystal Lake, IL)
- 6 days ago
- Schaumburg, IL (20 miles from Crystal Lake, IL)
- 6 days ago
Experience managing and maintaining the following operating systems: Windows 10,11 iPhone iOS, and Android....
- North Chicago, IL (23 miles from Crystal Lake, IL)
- 6 days ago
- North Chicago, IL (23 miles from Crystal Lake, IL)
- 6 days ago
Bilfinger Industrial Services Inc. is part of the Bilfinger group, a leading engineering industrial construction and maintenance company. Whether the need is for e.g. a plant upgrade or for...
- Schaumburg, IL (20 miles from Crystal Lake, IL)
- 7 days ago
- Schaumburg, IL (20 miles from Crystal Lake, IL)
- 7 days ago
Desktop Support Schaumburg, IL 1 Contract To Hire Information Technology Highlights Job Number BH_1004865 Job Type Contract To Hire Description Innova Solutions is immediately hiring for a Desktop...
Representative, Technical Support
- Vernon Hills, IL (17 miles from Crystal Lake, IL)
- 11 days ago
- Vernon Hills, IL (17 miles from Crystal Lake, IL)
- 11 days ago
Representative, Technical Support Vernon Hills, IL, US 3 days ago Requisition ID: 2043 Job Title: Technical Support Representative Reports To: Manager, Customer Experience Position Location:...
- North Chicago, IL (23 miles from Crystal Lake, IL)
- 12 days ago
- North Chicago, IL (23 miles from Crystal Lake, IL)
- 12 days ago
Responsible for diagnosing and resolving software and hardware incidents, tasks, and requests escalated through service management software, including but not limited to operating systems (Windows and...
- Arlington Heights, IL (20 miles from Crystal Lake, IL)
- 12 days ago
- Arlington Heights, IL (20 miles from Crystal Lake, IL)
- 12 days ago
system (macOS is a plus) 2+ years of Mobile troubleshooting on IOS and Android devices Familiar with major software applications (e.g., Microsoft Office 365 Tools and Adobe Acrobat) Experience logging...
Workweek 40 Hours | Flexible schedule to meet department needs to include evenings and weekends. Position Summary Help desk Specialist is the face of the IT department to both students and...
Demographic Data for Crystal Lake, IL
Moving to Crystal Lake, IL? Find some basic demographic data about Crystal Lake, IL below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Crystal Lake, IL
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Crystal Lake, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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