Help Desk Analyst Jobs in Buffalo Grove, IL

A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.

Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.

1-15 of 138 Jobs

Desktop Support Technician (Remote but local to Chicago)

  • Chicago, IL (23 miles from Buffalo Grove, IL)
  • 2 hours ago
  • Chicago, IL (23 miles from Buffalo Grove, IL)
  • 2 hours ago

The Desktop Support Technician role presents an opportunity to solve problems of moderate to high complexity without help and escalate very complex problems to more senior staff. *Provide...

Remote Work

Technology Assistant I

  • Palatine, IL (5 miles from Buffalo Grove, IL)
  • 4 hours ago
  • Palatine, IL (5 miles from Buffalo Grove, IL)
  • 4 hours ago

Desk support of equipment, district software, and technology systems for staff, students, and parents Troubleshoot issues associated with the district software applications, including but not limited...

Sr. IT Tech Support Specialist

  • Deerfield, IL (3 miles from Buffalo Grove, IL)
  • 10 hours ago
  • Deerfield, IL (3 miles from Buffalo Grove, IL)
  • 10 hours ago

Working knowledge and ability to speak intelligently about operating systems (windows 10, 11, Mac OS), networking (IP address spaces, DNS, ports), network storage (SAN, NAS), on prem Servers, cloud,...

Service Desk Technician

  • Downers Grove, IL (24 miles from Buffalo Grove, IL)
  • 21 hours ago
  • Downers Grove, IL (24 miles from Buffalo Grove, IL)
  • 21 hours ago

Your technical skills can help save lives! LaSalle Network is hiring a Help Desk Technician to support hospitals, clinics, and medical offices by ensuring their technology runs smoothly. This is a...

Apple Genius - IT Support Technician

  • Northbrook, IL (6 miles from Buffalo Grove, IL)
  • 1 day ago
  • Northbrook, IL (6 miles from Buffalo Grove, IL)
  • 1 day ago

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared...

Technical Support Engineer

  • Chicago, IL (23 miles from Buffalo Grove, IL)
  • 2 days ago
  • Chicago, IL (23 miles from Buffalo Grove, IL)
  • 2 days ago

Technical Support Engineer Location: Chicago 60604 Salary: Competitive Who are we? Options is the largest global financial technology company headquartered in Belfast. We are at the forefront of...

Transmission Support Engineer/Technician

  • Forest Park, IL (21 miles from Buffalo Grove, IL)
  • 3 days ago
  • Forest Park, IL (21 miles from Buffalo Grove, IL)
  • 3 days ago

Transmission Support Engineer/Technician Protection Communications Field Support This posting serves to fill one Engineer/Technician position within the TM&S (Transmission Maintenance and Support)...

Help Desk Technician

  • Vernon Hills, IL (4 miles from Buffalo Grove, IL)
  • 3 days ago
  • Vernon Hills, IL (4 miles from Buffalo Grove, IL)
  • 3 days ago

Description Help Desk Level 1 Overview Blitt & Gaines is a creditor's rights law firm with nine offices, in six states and over 400 employees. We are looking for a Level 1 Help Desk Technician to...

Help Desk Intern

  • Schaumburg, IL (11 miles from Buffalo Grove, IL)
  • 3 days ago
  • Schaumburg, IL (11 miles from Buffalo Grove, IL)
  • 3 days ago

Be detail-oriented Show experience with Windows operating systems, Office 365, and general desktop applications Demonstrate the ability to multi-task Have the ability to lift and/or carry up to 35 lbs...

Technical Support Spec Sr

  • Chicago, IL (23 miles from Buffalo Grove, IL)
  • 3 days ago
  • Chicago, IL (23 miles from Buffalo Grove, IL)
  • 3 days ago

at Northwestern University in Chicago, Illinois, United States Job Description Job Opening Id: 52075 Department: MED-Central IT Salary/Grade: ITS/77 Job Summary: This specific role is within the...

Treasury Management Support Specialist (Hybrid, IL)

  • Chicago, IL (23 miles from Buffalo Grove, IL)
  • 4 days ago
  • Chicago, IL (23 miles from Buffalo Grove, IL)
  • 4 days ago

About Byline Bank:** Headquartered in Chicago, Byline Bank is a full-service commercial bank serving small- and medium-sized businesses, financial sponsors and consumers. Byline Bank has...

Senior Technical Support Analyst

  • Chicago, IL (23 miles from Buffalo Grove, IL)
  • 4 days ago
  • Chicago, IL (23 miles from Buffalo Grove, IL)
  • 4 days ago

About the American College of Surgeons The American College of Surgeons (ACS) is a professional and educational organization of surgeons that was founded in 1913 to raise the standards of surgical...

Lead Technical Support Engineer

  • Chicago, IL (23 miles from Buffalo Grove, IL)
  • 4 days ago
  • Chicago, IL (23 miles from Buffalo Grove, IL)
  • 4 days ago

At Beyond Finance, we've made it our mission to help everyday Americans escape the endless cycle of crippling debt and step into a brighter financial future. Through compassionate, individualized...

Teacher Computer Tech (0.1)

  • Elgin, IL (17 miles from Buffalo Grove, IL)
  • 4 days ago
  • Elgin, IL (17 miles from Buffalo Grove, IL)
  • 4 days ago

Position Type: Middle School Teacher/ Computer Tech Date Posted: 4/26/2025 Location: Abbott Middle School Date Available: 08/06/2025 Closing Date: Until Filled    Position / Title: Teacher...

Senior Desktop Support Technician

  • Chicago, IL (23 miles from Buffalo Grove, IL)
  • 5 days ago
  • Chicago, IL (23 miles from Buffalo Grove, IL)
  • 5 days ago

The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S., supporting 15,000 healthcare professionals and team members at more than...

Demographic Data for Buffalo Grove, IL

Moving to Buffalo Grove, IL? Find some basic demographic data about Buffalo Grove, IL below.

Local
National
43,227
1,462
Medium

Help Desk Analyst Online Courses and Training Opportunities

iHireTechnology curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Udemy
Help Desk Analyst
A verifiable Certificate of Completion is presented to all students who undertake this course. Present this certificate to the Project Management Institute (PMI) for 6 PDUs Your primary...
Udemy
Help Desk - Manager
To assist an individual seeking employment as a Help Desk manager, this program aims to provide an overview of the typical knowledge and skills required, without focusing on any one technology...
Udemy
IT Help Desk Professional
Do you want to start your career in the IT world? Do you want to start building your IT career path from a solid ground? You are in the right place! Wondering why? Let's see Because when you want...
Register to search for more online courses. >>>

Title Synonyms

Users interested in this job title also searched for the following job title

Salary for Help Desk Analyst Jobs in Buffalo Grove, IL

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireTechnology research efforts.
Licensing / Certification

Required or preferred licenses and certifications for Help Desk Analyst positions.

Highest Education Level

Help Desk Analysts in Buffalo Grove, IL offer the following education background
Bachelor's Degree
43.7%
Master's Degree
23.0%
Associate's Degree
14.4%
Vocational Degree or Certification
9.7%
High School or GED
6.3%
Doctorate Degree
1.6%
Some College
0.9%
Some High School
0.3%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Help Desk Analysts in Buffalo Grove, IL
2-4 years
36.5%
Less than 1 year
25.1%
1-2 years
23.2%
4-6 years
10.7%
None
3.2%
6-8 years
0.8%
10+ years
0.6%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Help Desk Analyst position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

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