Help Desk Analyst Jobs in Bolingbrook, IL
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Aurora, IL (11 miles from Bolingbrook, IL)
- 3 hours ago
- Aurora, IL (11 miles from Bolingbrook, IL)
- 3 hours ago
PC Network Support Technician 3 RELOCATION ASSISTANCE: No relocation assistance available CLEARANCE TYPE: SCI TRAVEL: No Description At Northrop Grumman, our employees have incredible...
Remote WorkPosition Overview: We are seeking a motivated and customer-focused Helpdesk Technician to join a high-touch, fast-paced IT support team. This role is ideal for individuals with retail experience...
Remote Work- Elk Grove Village, IL (22 miles from Bolingbrook, IL)
- 18 hours ago
- Elk Grove Village, IL (22 miles from Bolingbrook, IL)
- 18 hours ago
This senior, cross-functional role serves as a subject matter expert for complex, escalated incidents across core Supply Chaintechnologies, including WMS, G2P, TMS, SCADA, and related logistics...
Regional IT Support Analyst (10063)
- Alsip, IL (17 miles from Bolingbrook, IL)
- 22 hours ago
- Alsip, IL (17 miles from Bolingbrook, IL)
- 22 hours ago
systems and deployment tools (SCCM, Intune) Fortinet hardware exposure ServiceNow, Lansweeper, Bomgar Preferred: Workstation imaging experience Familiarity with SCCM, Intune, and mobile device management...
- Rosemont, IL (22 miles from Bolingbrook, IL)
- 22 hours ago
- Rosemont, IL (22 miles from Bolingbrook, IL)
- 22 hours ago
Basic Qualifications: At least 2 years of experience in a Help Desk/Support role. Proven experience in a cloud-only Microsoft 365 E5 tenant environment....
- Glendale Heights, IL (11 miles from Bolingbrook, IL)
- 1 day ago
- Glendale Heights, IL (11 miles from Bolingbrook, IL)
- 1 day ago
The IT Helpdesk Technician is a critical member of our Information Technology team, responsible for troubleshooting and resolving technical issues across a variety of devices and systems. You will...
Customer Technology Support Specialist
- Romeoville, IL (4 miles from Bolingbrook, IL)
- 1 day ago
- Romeoville, IL (4 miles from Bolingbrook, IL)
- 1 day ago
at AMERISOURCEBERGEN SERVICES CORPORATION in Romeoville, Illinois, United States Job Description Our team members are at the heart of everything we do. At Cencora, we are united in our...
- Elk Grove Village, IL (22 miles from Bolingbrook, IL)
- 1 day ago
- Elk Grove Village, IL (22 miles from Bolingbrook, IL)
- 1 day ago
Position Title: Technical Support Specialist Location: Peachtree Corners, GA, Harleysville, PA, Elk Grove Village, IL Are you looking for a company that empowers talent? Here at Siemens, we take...
- Oakbrook Terrace, IL (13 miles from Bolingbrook, IL)
- 2 days ago
- Oakbrook Terrace, IL (13 miles from Bolingbrook, IL)
- 2 days ago
Company Description Our client is located in Oabrook IL Job Description Searching for a Desktop support consultant with 2-5 years of experience for a role in Oakbrook, IL We have 3 positions open...
Platform Support Engineer (Amazon Connect & Salesforce CRM)
- Naperville, IL (5 miles from Bolingbrook, IL)
- 3 days ago
- Naperville, IL (5 miles from Bolingbrook, IL)
- 3 days ago
About Evolutyz Corp: Evolutyz Corp, a vibrant, award-winning, woman-owned IT consulting firm headquartered in Naperville, IL. We are passionate about innovation and committed to driving business...
Technical Support Specialist - HYBRID
- Schaumburg, IL (23 miles from Bolingbrook, IL)
- 5 days ago
- Schaumburg, IL (23 miles from Bolingbrook, IL)
- 5 days ago
Preferred Skills and Qualifications: Knowledge of and/or basic skills in: Microsoft Windows Applications and Desktop Operating Systems (Active Directory)....
Help Desk Administrator (Hybrid, Schaumburg, IL)
- Schaumburg, IL (23 miles from Bolingbrook, IL)
- 6 days ago
- Schaumburg, IL (23 miles from Bolingbrook, IL)
- 6 days ago
Experience managing and maintaining the following operating systems: Windows 10,11 iPhone iOS, and Android....
Apple End User Support Specialist
- Naperville, IL (5 miles from Bolingbrook, IL)
- 7 days ago
- Naperville, IL (5 miles from Bolingbrook, IL)
- 7 days ago
Proficient in Apple and PC client functions in networked environments, various operating systems, and network applications like Microsoft Office....
- Schaumburg, IL (23 miles from Bolingbrook, IL)
- 7 days ago
- Schaumburg, IL (23 miles from Bolingbrook, IL)
- 7 days ago
Desktop Support Schaumburg, IL 1 Contract To Hire Information Technology Highlights Job Number BH_1004865 Job Type Contract To Hire Description Innova Solutions is immediately hiring for a Desktop...
Apple End User Support Specialist North Central College
- Naperville, IL (5 miles from Bolingbrook, IL)
- 8 days ago
- Naperville, IL (5 miles from Bolingbrook, IL)
- 8 days ago
Employment Status: Administrative Description of Key Responsibility: Note that all functions described below must be performed, and it is normally the responsibility of the individual in this...
Demographic Data for Bolingbrook, IL
Moving to Bolingbrook, IL? Find some basic demographic data about Bolingbrook, IL below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Bolingbrook, IL
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Bolingbrook, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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