Help Desk Analyst Jobs in Aurora, IL
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Service Desk Technician - Bilingual Dutch/English - ZF4J1_9-5953
- Downers Grove, IL (12 miles from Aurora, IL)
- 7 hours ago
- Downers Grove, IL (12 miles from Aurora, IL)
- 7 hours ago
Provides support for Microsoft Operating Systems (Windows7, Windows 10). Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365)....
- Naperville, IL (6 miles from Aurora, IL)
- 8 hours ago
- Naperville, IL (6 miles from Aurora, IL)
- 8 hours ago
Seasonal IT Help Desk Agent ID 2025-792-928 # of Openings 3 Job Locations Naperville, Illinois Category Customer Service/Support More information about this job: Job Overview: At Mechdyne, we...
- Wheaton, IL (8 miles from Aurora, IL)
- 2 days ago
- Wheaton, IL (8 miles from Aurora, IL)
- 2 days ago
Provide daily service to building staff through service requests, by way of the Altiris Help Desk System. 3. Manage service request assignments to resolve incidents in a timely manner. 4....
- Naperville, IL (6 miles from Aurora, IL)
- 2 days ago
- Naperville, IL (6 miles from Aurora, IL)
- 2 days ago
Provide daily service to building staff through service requests, by way of the Altiris Help Desk System. 3. Manage service request assignments to resolve incidents in a timely manner. 4....
- Naperville, IL (6 miles from Aurora, IL)
- 2 days ago
- Naperville, IL (6 miles from Aurora, IL)
- 2 days ago
systems, and general computer-related issues Experience working with mobile device management e.g., Intune (Android & iOS) Experience working with Office 365, OneDrive, Active Directory, SerivceNow...
Aurora, IL | United States | On-site | Monday Friday Customer Support Specialist Schedule: 12pm to 8:30pm Pay range: $22 to $26 In a life without sound, our work provides meaning. As a leading...
Technology Support Specialist Tier 2
- Wheaton, IL (8 miles from Aurora, IL)
- 3 days ago
- Wheaton, IL (8 miles from Aurora, IL)
- 3 days ago
Position Type: Technology Date Posted: 6/12/2025 Location: Glenbard South Date Available: ASAP Closing Date: Until Filled District: Glenbard Township High School District 87 Job...
- Oak Brook, IL (17 miles from Aurora, IL)
- 3 days ago
- Oak Brook, IL (17 miles from Aurora, IL)
- 3 days ago
Key Skills: Help desk support, troubleshooting, customer service, Windows 10, Active Directory, Office 365, ServiceNow, ticketing systems, phone support....
- Lisle, IL (9 miles from Aurora, IL)
- 3 days ago
- Lisle, IL (9 miles from Aurora, IL)
- 3 days ago
National Express LLC is currently seeking a Help Desk Analyst to work from our corporate office in Lisle, Illinois....
- Naperville, IL (6 miles from Aurora, IL)
- 5 days ago
- Naperville, IL (6 miles from Aurora, IL)
- 5 days ago
Systems (Windows 10, Windows 11), MAC OS Office 365, and Microsoft Software (SharePoint, Teams)....
- Schaumburg, IL (19 miles from Aurora, IL)
- 5 days ago
- Schaumburg, IL (19 miles from Aurora, IL)
- 5 days ago
In-depth knowledge of Windows and Linux operating systems, as well as networking concepts and protocols. Familiarity with common software applications, web browsers, and virtualization suites....
WERE CHANGING ENTERTAINMENT. COME JOIN US. Were always looking for talent that believes in having fun. At PENN Entertainment, youll get to be a part of an exciting industry, where the days and...
- Woodridge, IL (11 miles from Aurora, IL)
- 9 days ago
- Woodridge, IL (11 miles from Aurora, IL)
- 9 days ago
Help Desk Technician V3 Companies Ltd - 3.0 Woodridge, IL Job Details Full-time $25 - $28 an hour 13 hours ago Benefits Health savings account Paid holidays Paid time off Retirement plan...
Senior Technical Support Engineer
- Lisle, IL (9 miles from Aurora, IL)
- 9 days ago
- Lisle, IL (9 miles from Aurora, IL)
- 9 days ago
. + Knowledge of JCL, JES2, USS, RACF, XES, HCD, DFSMS, SMP/E, TCP/IP, ISPF, SDSF, WLM, REXX/CLIST + z/OS operating system software diagnostic and troubleshooting skills, GTF Traces, IPCS. + SYSPLEX...
MS Intune M365 Administrator/Senior Support Engineer
- Carpentersville, IL (23 miles from Aurora, IL)
- 10 days ago
- Carpentersville, IL (23 miles from Aurora, IL)
- 10 days ago
at OTTO Engineering, Inc. in Carpentersville, Illinois, United States Job Description MS Intune M365 Administrator/Senior Support Engineer OTTO's opportunity: Our MS Intune M365...
Demographic Data for Aurora, IL
Moving to Aurora, IL? Find some basic demographic data about Aurora, IL below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Aurora, IL
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Aurora, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Written Communication
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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