Help Desk Analyst Jobs in Algonquin, IL
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Senior Support Engineer - Mainframe
- Warrenville, IL (23 miles from Algonquin, IL)
- moments ago
- Warrenville, IL (23 miles from Algonquin, IL)
- moments ago
Job Description: This position is responsible for providing mainframe technical support for the Endevor product....
- Warrenville, IL (23 miles from Algonquin, IL)
- moments ago
- Warrenville, IL (23 miles from Algonquin, IL)
- moments ago
Knowledge of JCL, JES2, USS, RACF, XES, HCD, DFSMS, SMP/E, TCP/IP, ISPF, SDSF, WLM, REXX/CLIST z/OS operating system software diagnostic and troubleshooting skills, GTF Traces, IPCS....
- Palatine, IL (14 miles from Algonquin, IL)
- moments ago
- Palatine, IL (14 miles from Algonquin, IL)
- moments ago
Desk support of equipment, district software, and technology systems for staff, students, and parents Troubleshoot issues associated with the district software applications, including but not limited...
Sr. IT Tech Support Specialist
- Deerfield, IL (22 miles from Algonquin, IL)
- 7 hours ago
- Deerfield, IL (22 miles from Algonquin, IL)
- 7 hours ago
Working knowledge and ability to speak intelligently about operating systems (windows 10, 11, Mac OS), networking (IP address spaces, DNS, ports), network storage (SAN, NAS), on prem Servers, cloud,...
Apple Genius - IT Support Technician
- Northbrook, IL (24 miles from Algonquin, IL)
- 23 hours ago
- Northbrook, IL (24 miles from Algonquin, IL)
- 23 hours ago
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared...
- Vernon Hills, IL (18 miles from Algonquin, IL)
- 3 days ago
- Vernon Hills, IL (18 miles from Algonquin, IL)
- 3 days ago
Description Help Desk Level 1 Overview Blitt & Gaines is a creditor's rights law firm with nine offices, in six states and over 400 employees. We are looking for a Level 1 Help Desk Technician to...
- Schaumburg, IL (14 miles from Algonquin, IL)
- 3 days ago
- Schaumburg, IL (14 miles from Algonquin, IL)
- 3 days ago
Be detail-oriented Show experience with Windows operating systems, Office 365, and general desktop applications Demonstrate the ability to multi-task Have the ability to lift and/or carry up to 35 lbs...
- Elgin, IL (10 miles from Algonquin, IL)
- 4 days ago
- Elgin, IL (10 miles from Algonquin, IL)
- 4 days ago
Position Type: Middle School Teacher/ Computer Tech Date Posted: 4/26/2025 Location: Abbott Middle School Date Available: 08/06/2025 Closing Date: Until Filled Position / Title: Teacher...
Client Support Specialist - Payroll
- Elk Grove Village, IL (19 miles from Algonquin, IL)
- 5 days ago
- Elk Grove Village, IL (19 miles from Algonquin, IL)
- 5 days ago
ADP is hiring a Client Support Specialist. Are you readyto join acompany offeringcareer advancementopportunities throughout your career journey? Do you want to join a company...
- Des Plaines, IL (22 miles from Algonquin, IL)
- 5 days ago
- Des Plaines, IL (22 miles from Algonquin, IL)
- 5 days ago
Experience working with PC/MAC and Windows Server systems with one or more of the following operating systems in an enterprise environment; Windows 7, 10, Windows Server 2008, 2012, 2016....
- Arlington Heights, IL (17 miles from Algonquin, IL)
- 5 days ago
- Arlington Heights, IL (17 miles from Algonquin, IL)
- 5 days ago
at Insight Global, LLC in Arlington Heights, Illinois, United States Job Description Job Description A client in Arlington Height, IL is looking for a desktop technician. They are unboxing...
- Batavia, IL (21 miles from Algonquin, IL)
- 5 days ago
- Batavia, IL (21 miles from Algonquin, IL)
- 5 days ago
IT Support Technician Job Summary: Talent Software Services is in search of an IT Support Technician for a contract-to-hire position in Batavia, IL. Primary Responsibilities/Accountabilities:...
Customer Technical Support Technician
- Itasca, IL (19 miles from Algonquin, IL)
- 6 days ago
- Itasca, IL (19 miles from Algonquin, IL)
- 6 days ago
About the Role Responsible for providing direct technical support in a help desk setting. Primary role is to interact with specific trained customer technicians and assist in troubleshooting....
Data Centre Service Delivery Field Support Engineer (L3)
- Itasca, IL (19 miles from Algonquin, IL)
- 6 days ago
- Itasca, IL (19 miles from Algonquin, IL)
- 6 days ago
Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to...
IT Support Technician /CW/onsite role/Batavia, Illinois
- Batavia, IL (21 miles from Algonquin, IL)
- 6 days ago
- Batavia, IL (21 miles from Algonquin, IL)
- 6 days ago
Exciting new contract opportunity with an established firm! This is an onsite role in Batavia, Illinois. Provides support of all PC, network, and Server hardware and software applications included...
Demographic Data for Algonquin, IL
Moving to Algonquin, IL? Find some basic demographic data about Algonquin, IL below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Algonquin, IL
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Algonquin, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- DHCP
- Application Support
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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