Help Desk Analyst Jobs in Boise, ID
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
systems + Proficient with task management, customer relationship management software; with good understanding of Microsoft Office suite + Excellent communication skills and ability to work in a team...
At eero we pride ourselves in providing every customer a world class experience. Our mission is to make technology in homes and businesses just work - through fast, reliable, secure connectivity....
About the company Albertsons Companies is at the forefront of the revolution in retail. With a fixation on raising the bar with innovation and building belonging through our culture, our team is...
Oracle Analytics Support Engineer (US citizenship required)
- Boise, ID
- 2 days ago
- Boise, ID
- 2 days ago
at Oracle in Boise, Idaho, United States Job Description Job Description Fusion Data Intelligence Content Development aims to enable customers to fully leverage their data by offering top-tier...
Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Cupid/Radiant Support Specialist you will have...
at Cognizant in Boise, Idaho, United States Job Description Cognizant Apprenticeship Program IT Support Technician Apprenticeship: Program Overview Cognizant Apprenticeship Program is officially...
Service Desk Technician - Bilingual Dutch/English - ZF4J1_8-5953
- Boise, ID
- 3 days ago
- Boise, ID
- 3 days ago
Provides support for Microsoft Operating Systems (Windows7, Windows 10). Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365)....
Job ID Number** R5497 **Employment Type** Full time **Worksite Flexibility** Remote **Job Summary** As a Support Analyst, youi will support and resolve technical issues with Microsoft...
Understanding and working knowledge of infrastructure environments (e.g. operating system, security, network, voice, end user and server related applications)....
- Boise, ID (3 miles from Boise, ID)
- 10 days ago
- Boise, ID (3 miles from Boise, ID)
- 10 days ago
Understanding and working knowledge of infrastructure environments (e.g. operating system, security, network, voice, end user and server related applications)....
. + Experience working with web application development teams. + Familiarity with Atlassian tools such as JIRA, Co...
Remote WorkDetail-oriented Expertise in Microsoft Windows 7, 8, 10 and XP Operating Systems High level of quality and accountability for work product Ability to clear the required background check....
Remote Workat FUJIFILM in Boise, Idaho, United States Job Description Position Overview The Technical Support Engineer, MI II (Tier II) handles remote technical support across our product lines for HCUS...
at Stride, Inc in Boise, Idaho, United States Job Description Records and organizes project information, including stakeholder requirements, constraints, and assumptions, to support clear project...
Provides support for Microsoft Operating Systems (Windows7, Windows 10). Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365)....
Demographic Data for Boise, ID
Moving to Boise, ID? Find some basic demographic data about Boise, ID below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Boise, ID
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Boise, ID offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Written Communication
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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