Help Desk Analyst Jobs in Boise, ID
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Advanced Technical Support Engineer INTL India ce58656d
- Garden City, ID (3 miles from Boise, ID)
- 17 hours ago
- Garden City, ID (3 miles from Boise, ID)
- 17 hours ago
at Insight Global, LLC in Garden City, Idaho, United States Job Description Job Description We are looking for a cloud network administrator/advanced technical support engineer to support a client...
- Meridian, ID (10 miles from Boise, ID)
- 2 days ago
- Meridian, ID (10 miles from Boise, ID)
- 2 days ago
Proficiency with operating systems including Microsoft Windows, iOS, Chrome OS; knowledge of Unix/Linux and MacOS is advantageous....
Duration: 6-12+ Months Contract with possible extension Job Description: Summary: Roles in this Job Family design, solution, deploy, migrate, manage, and change infrastructure services, End User...
at ASM Research, An Accenture Federal Services Compan in Boise, Idaho, United States Job Description As a Help Desk Analyst within the Defense Army Accounts ITSM team, you will be at the forefront of...
at ASM Research, An Accenture Federal Services Compan in Boise, Idaho, United States Job Description As a Help Desk Analyst within the Defense Army Accounts ITSM team, you will be at the forefront of...
at ASM Research, An Accenture Federal Services Compan in Boise, Idaho, United States Job Description As a Help Desk Analyst within the Defense Army Accounts ITSM team, you will be at the forefront of...
+ General Operating System Knowledge?? + General Networking knowledge?? + General Software Knowledge (Installation, Configuration, Migration, Removal)??...
at CompuCom in Boise, Idaho, United States Job Description The Senior Endpoint and Virtual Desktop Engineer will be responsible for overseeing the deployment, configuration, and management of...
- Meridian, ID (10 miles from Boise, ID)
- 10 days ago
- Meridian, ID (10 miles from Boise, ID)
- 10 days ago
Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the...
at Cornerstone onDemand in Boise, Idaho, United States Job Description The Advanced Technical Support Specialist is responsible for providing world-class support experiences to our enterprise...
Diagnostica Stago, Inc., (DSI) is an industry leader in the science of hemostasis and thrombosis. Stago provides the total commitment of global resources and responsiveness, coupled with cutting...
Kforce is immediately adding a full-time Desktop Support Engineer in support of our nationally recognized, Consumer and Commercial Electronic R&D client in Boise, ID. Responsibilities: Replace...
at Diagnostica Stago, Inc. in Boise, Idaho, United States Job Description Ideal candidates for this position will be located in the Mountain or West time zones. The National Support Engineer (NSE)...
Shareholder Preference in accordance with Public Law 88-352 Other details + Job Family Client Techncial Support and Training + Job Function Help Desk Support Tech + Pay Type Hourly + Boise, ID, USA...
Channel Sales Support Engineer - IP Video (Northwe at Motorola Solutions Inc. in Boise, Idaho, United States Job Description Company Overview At Motorola Solutions, we believe that everything...
Demographic Data for Boise, ID
Moving to Boise, ID? Find some basic demographic data about Boise, ID below.
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Salary for Help Desk Analyst Jobs in Boise, ID
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Boise, ID offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- DHCP
- Application Support
- DNS
- IT Service Management
- Remote Support
- Windows 10
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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