Help Desk Analyst Jobs in Fort Shafter, HI
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Help Desk Support Service Specialist - Intermediate TS/SCI required
- Honolulu, HI (2 miles from Fort Shafter, HI)
- 30+ days ago
- Honolulu, HI (2 miles from Fort Shafter, HI)
- 30+ days ago
Handles problem that the first-tier of help desk support is unable to resolve....
PC Lifecycle Desktop Support Specialist
- Honolulu, HI (2 miles from Fort Shafter, HI)
- 7 hours ago
- Honolulu, HI (2 miles from Fort Shafter, HI)
- 7 hours ago
Excellent customer service skills Additional Skills Desktop, Windows 10, Support, Troubleshooting, Active directory, Help desk support, Hardware, Technical support, Service desk, Office 365, Microsoft...
IT Support Center Analyst II - IT Infra Client Services (Full-Time, 40, Varied Shifts)
- Honolulu, HI (2 miles from Fort Shafter, HI)
- 7 hours ago
- Honolulu, HI (2 miles from Fort Shafter, HI)
- 7 hours ago
RESPONSIBILITIES I. JOB SUMMARY/RESPONSIBILITIES: Utilizes a solid understanding of The Queen's Health Systems' (QHS) technology, applications, products and services to provide Level 2 application...
- Honolulu, HI (2 miles from Fort Shafter, HI)
- 1 day ago
- Honolulu, HI (2 miles from Fort Shafter, HI)
- 1 day ago
systems + Proficient with task management, customer relationship management software; with good understanding of Microsoft Office suite + Excellent communication skills and ability to work in a team...
- Honolulu, HI (2 miles from Fort Shafter, HI)
- 3 days ago
- Honolulu, HI (2 miles from Fort Shafter, HI)
- 3 days ago
TEKsystems is looking for an IT Operations Specialist Onsite (Intermediate Level) In this role, you'll help maintain, improve, and monitor the company's IT systems and applications, with a primary...
Secret Deployed Support Specialist
- Camp H M Smith, HI (3 miles from Fort Shafter, HI)
- 3 days ago
- Camp H M Smith, HI (3 miles from Fort Shafter, HI)
- 3 days ago
Must possess an Original Equipment Manufacturer (OEM) network support certification and an Operating System (OS)/Application Certification (i. e. Microsoft/Cisco)....
- Kaneohe, HI (8 miles from Fort Shafter, HI)
- 5 days ago
- Kaneohe, HI (8 miles from Fort Shafter, HI)
- 5 days ago
ATA Services, Inc., is looking for two full-time IT Support Technicians to work with our client Hawaii's State Hospital in Kaneohe. Please review the details listed below: Hourly Rate: $25.48...
Infrastructure and Desktop Support Consultant
- Honolulu, HI (2 miles from Fort Shafter, HI)
- 7 days ago
- Honolulu, HI (2 miles from Fort Shafter, HI)
- 7 days ago
Job ID Number** R5512 **Employment Type** Full time **Worksite Flexibility** Remote **Job Summary** As the Infrastructure and Desktop Support Consultant, you will be responsible for managing and...
- Honolulu, HI (2 miles from Fort Shafter, HI)
- 8 days ago
- Honolulu, HI (2 miles from Fort Shafter, HI)
- 8 days ago
Job ID Number** R5497 **Employment Type** Full time **Worksite Flexibility** Remote **Job Summary** As a Support Analyst, youi will support and resolve technical issues with Microsoft...
Oahu Tier 1 IT Help Desk Support
- Honolulu, HI (2 miles from Fort Shafter, HI)
- 9 days ago
- Honolulu, HI (2 miles from Fort Shafter, HI)
- 9 days ago
What We Are Looking For HFA is seeking a motivated and customer-oriented Tier 1 IT Help Desk Support Agent to join our dynamic IT team....
Jr Help Desk Analyst Clearance, Sec + Required
- Honolulu, HI (2 miles from Fort Shafter, HI)
- 10 days ago
- Honolulu, HI (2 miles from Fort Shafter, HI)
- 10 days ago
Handles problems that the first tier of help desk support is unable to resolve....
- Honolulu, HI (2 miles from Fort Shafter, HI)
- 11 days ago
- Honolulu, HI (2 miles from Fort Shafter, HI)
- 11 days ago
Provide help desk support and shall receive, analyze, troubleshoot, and resolve all incidents across multiple Enterprise Services and application teams....
Decision Support Specialist I, School Process and Analysis Section, 603761
- Honolulu, HI (2 miles from Fort Shafter, HI)
- 13 days ago
- Honolulu, HI (2 miles from Fort Shafter, HI)
- 13 days ago
APPLICANTS MAY BE EDUCATIONAL OFFICERS, TEACHERS AND OTHER QUALIFIED INDIVIDUALS TYPE OF APPOINTMENT ISSUED: This position is included in the Educational Officers' Bargaining Unit and will be...
Decision Support Specialist I, School Process and Analysis Section, 603763
- Honolulu, HI (2 miles from Fort Shafter, HI)
- 13 days ago
- Honolulu, HI (2 miles from Fort Shafter, HI)
- 13 days ago
APPLICANTS MAY BE EDUCATIONAL OFFICERS, TEACHERS AND OTHER QUALIFIED INDIVIDUALS TYPE OF APPOINTMENT ISSUED: This position is included in the Educational Officers' Bargaining Unit and will be...
Technical Support, Medical Imaging (HL7 and DICOM)
- Honolulu, HI (2 miles from Fort Shafter, HI)
- 16 days ago
- Honolulu, HI (2 miles from Fort Shafter, HI)
- 16 days ago
Position Overview** The Technical Support Engineer, MI - II (Tier II) handles remote technical support across our product lines for HCUS customers. The expectation of the position is to be versed...
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Fort Shafter, HI
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Fort Shafter, HI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Written Communication
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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